Slamdunk ROI

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No investment, gigantic returns: learning on web 2.0

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Slamdunk ROI

  1. 1. Wiki T. Rowe Price Project History recurring tax questions set up FAQ & blog rapid look-ups
  2. 2. Annual Value 1,500 temp workers 2 minutes/call $3,000,000 + better customer service
  3. 3. Intelpedia Project History Annual Value 3 years old 20,000 active users free software x 30 minutes/week saved 1,000,000+ page views 200 person-years
  4. 4. Blog + RSS CGI Systems Professionals learn more from one another than they will ever learn from outsiders.
  5. 5. CGI Project History Annual Value communities of practice 4,000 active users consolidated research x 30 minutes/week saved redundancy slashed +100,000 billable hours
  6. 6. Community
  7. 7. SAP Developer Network Project History Annual Value communities of practice 1,000,000+ active users answer customer most queries answered by inquiries non-employees network, blogs, tech incalculable library, wikis + faster, more accurate responses

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