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Slamdunk ROI

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No investment, gigantic returns: learning on web 2.0

No investment, gigantic returns: learning on web 2.0

Published in: Business, Technology
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Transcript

  • 1. Wiki T. Rowe Price Project History recurring tax questions set up FAQ & blog rapid look-ups
  • 2. Annual Value 1,500 temp workers 2 minutes/call $3,000,000 + better customer service
  • 3. Intelpedia Project History Annual Value 3 years old 20,000 active users free software x 30 minutes/week saved 1,000,000+ page views 200 person-years
  • 4. Blog + RSS CGI Systems Professionals learn more from one another than they will ever learn from outsiders.
  • 5. CGI Project History Annual Value communities of practice 4,000 active users consolidated research x 30 minutes/week saved redundancy slashed +100,000 billable hours
  • 6. Community
  • 7. SAP Developer Network Project History Annual Value communities of practice 1,000,000+ active users answer customer most queries answered by inquiries non-employees network, blogs, tech incalculable library, wikis + faster, more accurate responses

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