Wiki        T. Rowe Price



          Project History

       recurring tax questions

         set up FAQ & blog

      ...
Annual Value

     1,500 temp workers

        2 minutes/call

         $3,000,000

+ better customer service
Intelpedia

    Project History           Annual Value

      3 years old          20,000 active users

     free software...
Blog + RSS                                     CGI Systems




             Professionals learn more from one another
    ...
CGI

      Project History          Annual Value

communities of practice      4,000 active users

 consolidated research ...
Community
SAP Developer Network

    Project History             Annual Value

communities of practice    1,000,000+ active users

 ...
Slamdunk ROI
Slamdunk ROI
Slamdunk ROI
Slamdunk ROI
Slamdunk ROI
Slamdunk ROI
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Slamdunk ROI

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No investment, gigantic returns: learning on web 2.0

Published in: Business, Technology
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Slamdunk ROI

  1. 1. Wiki T. Rowe Price Project History recurring tax questions set up FAQ & blog rapid look-ups
  2. 2. Annual Value 1,500 temp workers 2 minutes/call $3,000,000 + better customer service
  3. 3. Intelpedia Project History Annual Value 3 years old 20,000 active users free software x 30 minutes/week saved 1,000,000+ page views 200 person-years
  4. 4. Blog + RSS CGI Systems Professionals learn more from one another than they will ever learn from outsiders.
  5. 5. CGI Project History Annual Value communities of practice 4,000 active users consolidated research x 30 minutes/week saved redundancy slashed +100,000 billable hours
  6. 6. Community
  7. 7. SAP Developer Network Project History Annual Value communities of practice 1,000,000+ active users answer customer most queries answered by inquiries non-employees network, blogs, tech incalculable library, wikis + faster, more accurate responses
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