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Natural Learning, Networks, Slam Dunk Roi
 

Natural Learning, Networks, Slam Dunk Roi

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Talk at Chief Learning Officer Symposium, San Diego 2008

Talk at Chief Learning Officer Symposium, San Diego 2008

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    Natural Learning, Networks, Slam Dunk Roi Natural Learning, Networks, Slam Dunk Roi Presentation Transcript

    • 1. Natural Learning 2. Network Effects 3. Management Innovation 4. Slam-Dunk ROI
    • 2
    • Learning is natural
    • austin 1, 2, 3 4
    • 5
    • 6
    • 7
    • Learning Natural Social Spontaneous Informal Unbounded Adaptive Fun Self-service 8
    • 20% 10
    • 11
    • Learnscape Architecture
    • 16
    • NODES In the beginning... 17
    • NODES CONNECT Connections create value 18
    • HIERARCHIES Knowledge is power 19
    • Connections reach out Connections erode scarcity 20
    • Faster, faster, faster Now
    • Information Glut Connections hop the walls between disciplines. Everyone is forced to become a generalist. 22
    • Everyone is forced to become a genera Volatility Days per Year the S&P 500 Gained or Lost >3% in Value 20 15 10 5 0 1950s 1960s 1970s 1980s 1990s 23 2000s
    • Value migrates to intangibles Stuff Tangibles (Nodes) Market Value S&P 500 Relationships Intangibles (Connections) 1982 1999
    • Business migrates to services Services United States GNP Personal Consumption Goods 1947 2007 25 22 Data: Moody’s www.freelunch.com
    • Value distribution: BEFORE Most value here 26 23
    • The Post-network Tail Value distribution: AFTER Shorter Most value here Longer Source of innovation 27
    • The Long Tail The Post-network Tail Folksonomy eBay Craig’s List Peer-to-peer Crowd sourcing Open software User-driven innovation Viral marketing Source of innovation 28
    • PHASE CHANGE Today’s uneasy transition 29
    • At home: At work: 35
    • Learnscape
    • 38
    • 39
    • 40
    • 41
    • 42
    • 43
    • 44
    • Don’t think one node at a time.
    • 46
    • Wiki T. Rowe Price Project History recurring tax questions set up FAQ & blog rapid look-ups
    • Annual Value 1,500 temp workers 2 minutes/call $3,000,000 + better customer service
    • Intelpedia Project History Annual Value 3 years old 20,000 active users free software x 30 minutes/week saved 1,000,000+ page views 200 person-years
    • Blog + RSS CGI Systems Professionals learn more from one another than they will ever learn from outsiders.
    • CGI Project History Annual Value communities of practice 4,000 active users consolidated research x 30 minutes/week saved redundancy slashed +100,000 billable hours
    • Community
    • SAP Developer Network Project History Annual Value communities of practice 1,000,000+ active users answer customer most queries answered by inquiries non-employees network, blogs, tech incalculable library, wikis + faster, more accurate responses
    • 61 52
    • 62 54
    • jaycross.com