From Social Businessto Social Learning JAY CROSS jaycross.com
interview with          Jane Hart               May 23, 2012See this on YouTubehttp://www.youtube.com/watch?v=2zxnl8HRRD4
2012
Don’t call it learning   eLearning   Informal   Working               Learning   Smarter     2002       2006        2011
Average performance          Happy employeesPositive Intelligence           Productivity   Sales   Creativityby Shawn Acho...
Happiest                      Having sex                     Conversation                         Music                   ...
Happiest                      Having sex                  Conversation/Work                         Music                 ...
Positive EmotionEngagement/FlowPositive RelationshipsMeaningAccomplishments
jaycross.com
Unmanagement           Stoos, Switzerland             January 2012
Take stock, take charge               Delight customers               Collaborate, team-work               De-stress, smil...
The Principles of Radical Management                     Delight customers Communications:  conversations                 ...
20th Century   21st CenturyCorporation      Customers                Corporation Customers
What else have you observed in your travels?                                     Jay’s network                            ...
Business/learning integrationOur people are growing fast enough tokeep up with the needs of the business                Ye...
Largest U.S. Employers          Manufacturing                                   Service                       1960        ...
Why do you say traditional corporate learning isbroken?
Most work will not be performed by employees                                                 Alumni                       ...
Future Business Structure                                                   Alumni                                  Contra...
How can we fix corporate learning?
Traditional    L&D in Social Business   L&D                     Workscape Workshops & eLearning                Workshops  ...
Courses are dead.Learning ecosystems are the future.
What push learners need to do and believe   Skills                                   Beliefs  ■ learning how to learn     ...
Working Smarter: Individual & Behavior Change                    Culture   Motivation                       Performance   ...
Global health services company  30,000 employees  66,000,000 customers  objective: culture of collaboration & participatio...
CREDO• We are open and transparent.• We narrate our work. Need to share.• Continuous learning, not events.• We value conve...
Workscape FunctionsKnow-who (profiles)Know-how (knowledge store)Know-now (feeds & streams)Know-not (unlearning)Know when (p...
Collaborative Workscape                  !
Social Infrastructure
jaycross.com
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
Jay Cross interview with Jane Hart
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Jay Cross interview with Jane Hart

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See this on YouTube at
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  • When the mind goes wandering, NYT, November 16, 2010\nMatthew Killingsworth & Daniel Gilbert\n
  • When the mind goes wandering, NYT, November 16, 2010\nMatthew Killingsworth & Daniel Gilbert\n
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  • NB: *can’t* come from ‘training’. How cope? Informal! Develop their ability to learn, and learn together!\n
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  • Redefining the concept of the employee in the era of co-creation. Open relationships and social business requires us to redefine as well the notion of employee.  The concept of employee is a social construct rising to majority status only in the last century. Prior to that, most people were independent worker, owners of their own farms or small businesses, and not dependent on a corporation. Today contingent workers are rapidly approaching the majority of all workers and most of us will be a part-time employee, consultant, contractor, or occasional employee at some stage in our life. If we maintain the notion of a regular employee, who should they be?  What would motivate them to be one?  How do we pay for co-creation or co-ideation when it is more and more unacceptable for a corporation to own our inputs. Why shouldn’t we be our own masters? (Kevin Wheeler)\n
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  • Redefining the concept of the employee in the era of co-creation. Open relationships and social business requires us to redefine as well the notion of employee.  The concept of employee is a social construct rising to majority status only in the last century. Prior to that, most people were independent worker, owners of their own farms or small businesses, and not dependent on a corporation. Today contingent workers are rapidly approaching the majority of all workers and most of us will be a part-time employee, consultant, contractor, or occasional employee at some stage in our life. If we maintain the notion of a regular employee, who should they be?  What would motivate them to be one?  How do we pay for co-creation or co-ideation when it is more and more unacceptable for a corporation to own our inputs. Why shouldn’t we be our own masters? (Kevin Wheeler)\n
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  • Later migrated to Jive & Sharepoint behind the firewall\n
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  • Jay Cross interview with Jane Hart

    1. 1. From Social Businessto Social Learning JAY CROSS jaycross.com
    2. 2. interview with Jane Hart May 23, 2012See this on YouTubehttp://www.youtube.com/watch?v=2zxnl8HRRD4
    3. 3. 2012
    4. 4. Don’t call it learning eLearning Informal Working Learning Smarter 2002 2006 2011
    5. 5. Average performance Happy employeesPositive Intelligence Productivity Sales Creativityby Shawn Achor +31% +37% +200%
    6. 6. Happiest Having sex Conversation Music Walking Eating Meditating Cooking Shopping Taking care of the children Reading Commuting WorkLeast Happy
    7. 7. Happiest Having sex Conversation/Work Music Walking Eating Meditating Cooking Shopping Taking care of the children Reading CommutingLeast Happy
    8. 8. Positive EmotionEngagement/FlowPositive RelationshipsMeaningAccomplishments
    9. 9. jaycross.com
    10. 10. Unmanagement Stoos, Switzerland January 2012
    11. 11. Take stock, take charge Delight customers Collaborate, team-work De-stress, smile Inspire performanceUnmanagement Take the pulse Sprint Decide wisely Coach Nurture serendipity Net-work Conduct, don’t control
    12. 12. The Principles of Radical Management Delight customers Communications: conversations Managers enable self-organizing teams From value to values Dynamic linking
    13. 13. 20th Century 21st CenturyCorporation Customers Corporation Customers
    14. 14. What else have you observed in your travels? Jay’s network on LinkedIn
    15. 15. Business/learning integrationOur people are growing fast enough tokeep up with the needs of the business Yes 23% No 77%
    16. 16. Largest U.S. Employers Manufacturing Service 1960 2010 GM Walmart AT&T Kelly Services Ford IBM GE UPS U.S. Steel McDonald’s Sears Yum! A&P Target Esso Kroger Bethlehem Steel HP IT&T Home Depot Westinghouse Sears General Dynamics PepsiCo Chrysler Bank of America Sperry Rand GE International Harvester CVS
    17. 17. Why do you say traditional corporate learning isbroken?
    18. 18. Most work will not be performed by employees Alumni Contractor Outsource Consultant Core Temps (employees) Contingent Team Freelance Team Customers Partner
    19. 19. Future Business Structure Alumni Contractor Outsource Consultant Core Temps (employees) Contingent Team Freelance Team “Jobs” only exist here Partner
    20. 20. How can we fix corporate learning?
    21. 21. Traditional L&D in Social Business L&D Workscape Workshops & eLearning Workshops & eLearning
    22. 22. Courses are dead.Learning ecosystems are the future.
    23. 23. What push learners need to do and believe Skills Beliefs ■ learning how to learn ■ optimism ■ critical thinking & conceptualization ■ confidence ■ pattern recognition ■ curiosity ■ design thinking ■ resilience ■ working with one another, co-creation ■ purpose ■ navigating complex environments ■ autonomy ■ software literacy
    24. 24. Working Smarter: Individual & Behavior Change Culture Motivation Performance Support Learning
    25. 25. Global health services company 30,000 employees 66,000,000 customers objective: culture of collaboration & participation replace formal learning with informal & social
    26. 26. CREDO• We are open and transparent.• We narrate our work. Need to share.• Continuous learning, not events.• We value conversation as a learning vehicle.• We are a vanguard of change within the Company.• We drink our own champagne (or mimosas).• Business success is our bottom line.• Learning is work; work is learning.• We are not a training organization.• We value time for self-development and reflection.• We recognize that reflection is a key to learning.• We establish business metrics for every engagement and report back publicly on outcomes.
    27. 27. Workscape FunctionsKnow-who (profiles)Know-how (knowledge store)Know-now (feeds & streams)Know-not (unlearning)Know when (project management)Know-why (aspirations, motivation)Know what-if? (sims, probes)Know where (indexes, rankings)
    28. 28. Collaborative Workscape !
    29. 29. Social Infrastructure
    30. 30. jaycross.com
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