6. Traditional Training Paradigm Workers post tips & tricks, make corrections, blogs Worker returns to work Workers pull down info as needed Instructor delivers content Workers post tips & tricks, make corrections, blogs Workers pull down info as needed Training dept. preps curriculum Management defines the need
7. Workers post tips & tricks, make corrections, blogs New Knowledge Management Worker pulls down info as needed Wiki know-how, stories “ Small pieces, loosely joined” or
8. Workers post tips & tricks, make corrections, blogs Learning as needed Wiki Workers pull down info as needed Workers post tips & tricks, make corrections, blogs Workers pull down info as needed Worker confronts problem asks mentor observes hot-shot water cooler calls help desk tries & fails
9. Workers post tips & tricks, make corrections, blogs New Performance Framework Workers pull down info as needed Workers post tips & tricks, make corrections, blogs Workers pull down info as needed Worker confronts problem Management sets strategy & values Teammates, colleagues, experts Shared know-how Solutions guide Teammates, colleagues, experts Performance support Formal training