Knowledge Disciplines Converging ? Convergence Convergence Convergence Convergence Convergence Convergence Convergence Convergence DRAFT

Blind men and the human performance elephant Community- building OD Training Learning Performance support KM Education

eLearning Performance support Convergence Unified performance framework Knowledge management

Performance Support Best source of solution? Worker? or System? Worker confronts problem

Traditional Knowledge Management Hqs. staff preps content Worker pulls down info as needed Repository articles & concepts

Traditional Training Paradigm Workers post tips & tricks, make corrections, blogs Worker returns to work Workers pull down info as needed Instructor delivers content Workers post tips & tricks, make corrections, blogs Workers pull down info as needed Training dept. preps curriculum Management defines the need

Workers post tips & tricks, make corrections, blogs New Knowledge Management Worker pulls down info as needed Wiki know-how, stories “ Small pieces, loosely joined” or

Workers post tips & tricks, make corrections, blogs Learning as needed Wiki Workers pull down info as needed Workers post tips & tricks, make corrections, blogs Workers pull down info as needed Worker confronts problem asks mentor observes hot-shot water cooler calls help desk tries & fails

Workers post tips & tricks, make corrections, blogs New Performance Framework Workers pull down info as needed Workers post tips & tricks, make corrections, blogs Workers pull down info as needed Worker confronts problem Management sets strategy & values Teammates, colleagues, experts Shared know-how Solutions guide Teammates, colleagues, experts Performance support Formal training