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Remote Support | Remote Access | Live Chat | Web Conference




Complete Multi-Platform
Online Communication & Collaboration Software
                                                                     Download PDF


                        www.islonline.com | sales@islonline.com
Remote Support
On-Demand Remote Desktop Support
With ISL Light remote desktop support software you will be able to connect, view and
control any Windows, Mac or Linux computer anywhere in the world in less than 30
seconds.




Optimise Support                                                            Benefit!
   Firewall-friendly. No installations or configurations are                  Reduce support costs.
   needed.
                                                                              Identify the problems quickly.
   Deliver quick support to your customers from a Windows,
   Mac, or Linux computer or even from your mobile device                     Decrease problem resolution time.
   (iPad, iPhone, Android, Windows Phone).
                                                                              Increase customer satisfaction.
   Work on a remote computer with virtually no delay by using
   turbo desktop sharing powered by ISSC (Internet Screen
   Sharing Codec) technology.

   Communicate with your client during a remote support
   session through live chat, audio and video channels.

   Transfer files and folders between the operator and the
   client quickly in both directions.

   Industry-standard (SSL) security technologies are used to
   protect data transfer (symmetrical AES 256-bit end-to-end
   encryption).
                                                                                 Watch Video


                                  www.islonline.com | sales@islonline.com
Remote Access
24/7 Remote Access to Unattended Computers
ISL AlwaysOn is remote access software which provides secure and firewall-friendly
access to your computers from any web browser anytime you need it. By using your
mobile devices (iPad, iPhone, Android, Windows Phone) you can access your remote
computers from virtually anywhere.




Stay Connected                                                             Benefit!
  Install ISL AlwaysOn, set an Access Password and access your               Go on a business trip carefree.
  computer or server from anywhere.                                          Your files are just a click away.

  Share your files with other people or have instant access                  Administer remote computers or
  to shared files yourself from other computers.                             servers from one place and save
                                                                             time.
  The software works with your existing firewall and does not
  require a special configuration.                                           Work from home and stay
                                                                             productive.
  Reconnect automatically after rebooting the remote
  computer, switching user, or logging off.

  Use black screen and work on the remote computer without
  being bothered.




                                                                               Watch Video


                                 www.islonline.com | sales@islonline.com
Live Chat
Live Chat & Enterprise Instant Messaging
ISL Pronto is live chat software which will help your business increase online sales,
improve customer service and support, and reduce operating costs. It is also an
Enterprise Instant Messaging solution for efficient real-time communication between
your employees or business partners.




Enhance Communication                                                       Benefit!
  Integrate (and if you wish customise) the live chat client on               Use an efficient communication
  your website and enhance your customer support.                             channel.

  Speed up your support with canned responses.                                Offer quick sales and tech
                                                                              support.
  Optimise your time and chat with multiple visitors
  simultaneously.                                                             Earn your customers’ confidence.

  Start a remote desktop session with a single click and                      Use dynamic internal communi-
  control the remote computer.                                                cation.

  Use live chat software on any OS, Windows, Mac or Linux.




                                                                                 Watch Video


                                  www.islonline.com | sales@islonline.com
Web Conference
Live Online Meetings & Webinars
ISL Groop is web conferencing software for online meetings, live webinars, e-learning
and web collaboration. You can share live screen, use audio and video to discuss
projects with your remote team over the Internet. Or organise a webinar to make a
presentation to a wider audience.




Keep in Touch                                                               Benefit!
  Start your online meeting or webinar anytime without any                    Connect your international team
  prior setting up of the computer or firewall configuration.                 over the Internet.

  Start audio and video with participants with one-click.                     Discuss projects and make
  ISL Groop automatically selects the computer's best                         business decisions online.
  available audio and video device.
                                                                              Reduce expensive business trips
  Share your live screen or a single application, import a                    to save time and money.
  PowerPoint presentation or make a screen clip.
                                                                              Organise training or sales
  For enhanced communication, presenters and participants                     webinars for your clients.
  can use annotations and comment on slides as if on a
  whiteboard.




                                                                               Watch Video


                                  www.islonline.com | sales@islonline.com
One License. Four Products.
ISL Online All in One is a bundle of 4 products, so opening only 1 test account
or purchasing only 1 license authorises you to use all 4.


Active Connection Licensing
   One license - four products.                           Unlimited users.

   The pricing is based on simultaneous                   No hidden costs.
   connection licensing.
                                                          The pricing model adapts to a small, medium
   Unlimited seats.                                       and large business.

   Unlimited workstations.




             Sign Up                  for a free trial!

             www.islonline.com




  Scan the QR code and download
  ISL Light for your iPad or iPhone
  on the App Store.




                                  www.islonline.com | sales@islonline.com
SaaS or Server License?
Software as a Service
  No installation
  24/7 stability and availability
  Optimal performance, speed, reliability
  Global coverage
  Always up-to-date version
  No maintenance costs
  Scalability of the service



Server License
  Full independence and control
  All connections established through a private server
  Maximum privacy and security
  Private cloud possibility




Cloud Based Communication
ISL Online sessions are established through a worldwide ISL Online network of servers,
a vast Internet communication platform, which ensures maximum reliability, security
and performance.

  Nearly 100% service up-time
  Dedicated servers in over 50 data centres worldwide
  Connection to optimal server
  Automatic session reconnection
  Fault tolerance
  Load balancing
  Global client support
  Seamless connections through any firewall



                                    www.islonline.com | sales@islonline.com
Over 6 million sessions yearly delivered worldwide!



               Sign Up                     for a free trial!


   Our Users Say
  "In the past our regional offices around Europe were using different remote desktop tools. To optimize the
  support costs and performance, we left behind all other solutions and choose ISL Online to be our official
  remote desktop software. The best option was ISL Online Corporate Server License, which does not limit the
  number of users, workstations or simultaneous active connections. Each supporter has his/her own user
  account and can access ISL Online services from anywhere anytime."

         Joerg Sitzlack, System Manager, Konica Minolta Business Solutions Europe GmbH

  "We are very satisfied with the product. ISL Online remote support tool ISL Light offers highest security, high
  speed and high quality screen sharing, session recording and the product is extremely easy to use. And
  above all, ISL Online team provides outstanding support when needed!"


         Dietmar Elsler, Head of Provisioning, Raiffeisen Online


  "ISL Online’s remote support is the most cost-effective solution we have found for rapid problem resolution
  and higher customer satisfaction. We have also reduced our remote support costs by more than 65% since
  switching to ISL Online. Above all, we are pleased with ISL Online support team, who has created a branded
  service access point especially for IDEXX. That web site has made a session start extremely easy for both
  supporters and clients."

         Jay LeDuc, IT Manager, IDEXX Laboratories



   Contact Us!

    ISL Online Headquarters                                 ISL Online UK
    Pot za Brdom 100                                        19 Basepoint Business Centre
    SI-1000 Ljubljana                                       Rivermead Drive, Swindon
    Slovenia, EU                                            SN5 7EX, United Kingdom

    T: +386 1 244 77 60                                     T: +44 1793 608 737
    F: +386 1 244 77 70                                     F: +44 1793 608 801




                                           www.islonline.com | sales@islonline.com
Features                                                  Remote Support Remote Access                 Live Chat        Web Conference

                                                                       1                     1              unlimited              1

            1 License N° of Simultaneous Sessions                      One remote support session OR one remote access session
                                                                           OR one web conference session (10 participants).


                        N° of Simultaneous Sessions from                                 Multichannel option available.
                        One Computer

                        All in One                                     One license allows you to use all four ISL Online products.

                        Unlimited Workstations                    You may run ISL Online software on any computer or mobile device.

                        Unlimited Number of Hosts                              Unlimited number of employees may host a session.

                        Unlimited Number of Clients                            You may connect with unlimited number of clients.

          Installation Without Installation Client

                        Without Installation Host

                        No Configuration

                        Passes Firewalls

             Security 256-bit SSL

                        Dynamic Session Passwords (session codes)

                        Personal Access Password

                        Verisign Digital Certificate

                        External Authentication

            Platform Windows (from 2000 to 7)

                        Linux

                        Mac

                        iOS (iPhone, iPad, iPod touch)                     *                     *
                        Android                                            *                     *
                        Windows Mobile 6.5

                        Server Operating Systems

        Management Reporting

                        Session Dialogues

                        User Management

             Support Availability                                      Week days (08:00 - 22:00 CET, except 1/Jan, 1/May, 25/Dec)

                        Premium Support 24 x 7 x 365                                         Available for additional fee.

                        User Manual and Online Live Support

                        Video Tutorials

                        All Updates and Upgrades


* You can access and support a remote computer from iOS and Android devices. Sharing the screen of your iOS or Android device is not possible.

                                                www.islonline.com | sales@islonline.com
Features                                                 Remote Support Remote Access           Live Chat      Web Conference

  Audio (VoIP)

  Video

  Live Chat

  File Transfer

  File Sharing

  Whiteboard & Annotations

  Two Way Remote Control

  Turbo Desktop Sharing (ISSC Technology)

  Region and Application Sharing

  Session Recording (also AVI file)

  Reboot and Reconnect                                             *                *                *
  Remote Printing                                                  *                *                *
  Black Screen                                                     *                *                *
  Multiple Monitor Support                                         *                *                *
  Customisation

  Email Invitation of the Client/Partner

  Multiple Languages



  Branded Access Point                                         Simple web page with your corporate image and a sole purpose:
                                                                      to start a remote session with your clients or staff.
  Chat Transcript

  Multiple Chats

  Enterprise Instant Messaging

  Chat Transfer (invite operators)

  Canned Responses

  Page Push

  Private Messages

  Online/Offline Status

  Access Unattended Computers

  Import and Export PowerPointPresentation

  Webinar for Large Audience

  Automatic Audio & Video Device Detection

  Noise Suppresion & Echo Cancelling


* This feature is only available when a remote computer is running Windows.

                                            www.islonline.com | sales@islonline.com

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Cloud Based Remote Support , Live Chat , Web Conferencing , File Transfer

  • 1. Remote Support | Remote Access | Live Chat | Web Conference Complete Multi-Platform Online Communication & Collaboration Software Download PDF www.islonline.com | sales@islonline.com
  • 2. Remote Support On-Demand Remote Desktop Support With ISL Light remote desktop support software you will be able to connect, view and control any Windows, Mac or Linux computer anywhere in the world in less than 30 seconds. Optimise Support Benefit! Firewall-friendly. No installations or configurations are Reduce support costs. needed. Identify the problems quickly. Deliver quick support to your customers from a Windows, Mac, or Linux computer or even from your mobile device Decrease problem resolution time. (iPad, iPhone, Android, Windows Phone). Increase customer satisfaction. Work on a remote computer with virtually no delay by using turbo desktop sharing powered by ISSC (Internet Screen Sharing Codec) technology. Communicate with your client during a remote support session through live chat, audio and video channels. Transfer files and folders between the operator and the client quickly in both directions. Industry-standard (SSL) security technologies are used to protect data transfer (symmetrical AES 256-bit end-to-end encryption). Watch Video www.islonline.com | sales@islonline.com
  • 3. Remote Access 24/7 Remote Access to Unattended Computers ISL AlwaysOn is remote access software which provides secure and firewall-friendly access to your computers from any web browser anytime you need it. By using your mobile devices (iPad, iPhone, Android, Windows Phone) you can access your remote computers from virtually anywhere. Stay Connected Benefit! Install ISL AlwaysOn, set an Access Password and access your Go on a business trip carefree. computer or server from anywhere. Your files are just a click away. Share your files with other people or have instant access Administer remote computers or to shared files yourself from other computers. servers from one place and save time. The software works with your existing firewall and does not require a special configuration. Work from home and stay productive. Reconnect automatically after rebooting the remote computer, switching user, or logging off. Use black screen and work on the remote computer without being bothered. Watch Video www.islonline.com | sales@islonline.com
  • 4. Live Chat Live Chat & Enterprise Instant Messaging ISL Pronto is live chat software which will help your business increase online sales, improve customer service and support, and reduce operating costs. It is also an Enterprise Instant Messaging solution for efficient real-time communication between your employees or business partners. Enhance Communication Benefit! Integrate (and if you wish customise) the live chat client on Use an efficient communication your website and enhance your customer support. channel. Speed up your support with canned responses. Offer quick sales and tech support. Optimise your time and chat with multiple visitors simultaneously. Earn your customers’ confidence. Start a remote desktop session with a single click and Use dynamic internal communi- control the remote computer. cation. Use live chat software on any OS, Windows, Mac or Linux. Watch Video www.islonline.com | sales@islonline.com
  • 5. Web Conference Live Online Meetings & Webinars ISL Groop is web conferencing software for online meetings, live webinars, e-learning and web collaboration. You can share live screen, use audio and video to discuss projects with your remote team over the Internet. Or organise a webinar to make a presentation to a wider audience. Keep in Touch Benefit! Start your online meeting or webinar anytime without any Connect your international team prior setting up of the computer or firewall configuration. over the Internet. Start audio and video with participants with one-click. Discuss projects and make ISL Groop automatically selects the computer's best business decisions online. available audio and video device. Reduce expensive business trips Share your live screen or a single application, import a to save time and money. PowerPoint presentation or make a screen clip. Organise training or sales For enhanced communication, presenters and participants webinars for your clients. can use annotations and comment on slides as if on a whiteboard. Watch Video www.islonline.com | sales@islonline.com
  • 6. One License. Four Products. ISL Online All in One is a bundle of 4 products, so opening only 1 test account or purchasing only 1 license authorises you to use all 4. Active Connection Licensing One license - four products. Unlimited users. The pricing is based on simultaneous No hidden costs. connection licensing. The pricing model adapts to a small, medium Unlimited seats. and large business. Unlimited workstations. Sign Up for a free trial! www.islonline.com Scan the QR code and download ISL Light for your iPad or iPhone on the App Store. www.islonline.com | sales@islonline.com
  • 7. SaaS or Server License? Software as a Service No installation 24/7 stability and availability Optimal performance, speed, reliability Global coverage Always up-to-date version No maintenance costs Scalability of the service Server License Full independence and control All connections established through a private server Maximum privacy and security Private cloud possibility Cloud Based Communication ISL Online sessions are established through a worldwide ISL Online network of servers, a vast Internet communication platform, which ensures maximum reliability, security and performance. Nearly 100% service up-time Dedicated servers in over 50 data centres worldwide Connection to optimal server Automatic session reconnection Fault tolerance Load balancing Global client support Seamless connections through any firewall www.islonline.com | sales@islonline.com
  • 8. Over 6 million sessions yearly delivered worldwide! Sign Up for a free trial! Our Users Say "In the past our regional offices around Europe were using different remote desktop tools. To optimize the support costs and performance, we left behind all other solutions and choose ISL Online to be our official remote desktop software. The best option was ISL Online Corporate Server License, which does not limit the number of users, workstations or simultaneous active connections. Each supporter has his/her own user account and can access ISL Online services from anywhere anytime." Joerg Sitzlack, System Manager, Konica Minolta Business Solutions Europe GmbH "We are very satisfied with the product. ISL Online remote support tool ISL Light offers highest security, high speed and high quality screen sharing, session recording and the product is extremely easy to use. And above all, ISL Online team provides outstanding support when needed!" Dietmar Elsler, Head of Provisioning, Raiffeisen Online "ISL Online’s remote support is the most cost-effective solution we have found for rapid problem resolution and higher customer satisfaction. We have also reduced our remote support costs by more than 65% since switching to ISL Online. Above all, we are pleased with ISL Online support team, who has created a branded service access point especially for IDEXX. That web site has made a session start extremely easy for both supporters and clients." Jay LeDuc, IT Manager, IDEXX Laboratories Contact Us! ISL Online Headquarters ISL Online UK Pot za Brdom 100 19 Basepoint Business Centre SI-1000 Ljubljana Rivermead Drive, Swindon Slovenia, EU SN5 7EX, United Kingdom T: +386 1 244 77 60 T: +44 1793 608 737 F: +386 1 244 77 70 F: +44 1793 608 801 www.islonline.com | sales@islonline.com
  • 9. Features Remote Support Remote Access Live Chat Web Conference 1 1 unlimited 1 1 License N° of Simultaneous Sessions One remote support session OR one remote access session OR one web conference session (10 participants). N° of Simultaneous Sessions from Multichannel option available. One Computer All in One One license allows you to use all four ISL Online products. Unlimited Workstations You may run ISL Online software on any computer or mobile device. Unlimited Number of Hosts Unlimited number of employees may host a session. Unlimited Number of Clients You may connect with unlimited number of clients. Installation Without Installation Client Without Installation Host No Configuration Passes Firewalls Security 256-bit SSL Dynamic Session Passwords (session codes) Personal Access Password Verisign Digital Certificate External Authentication Platform Windows (from 2000 to 7) Linux Mac iOS (iPhone, iPad, iPod touch) * * Android * * Windows Mobile 6.5 Server Operating Systems Management Reporting Session Dialogues User Management Support Availability Week days (08:00 - 22:00 CET, except 1/Jan, 1/May, 25/Dec) Premium Support 24 x 7 x 365 Available for additional fee. User Manual and Online Live Support Video Tutorials All Updates and Upgrades * You can access and support a remote computer from iOS and Android devices. Sharing the screen of your iOS or Android device is not possible. www.islonline.com | sales@islonline.com
  • 10. Features Remote Support Remote Access Live Chat Web Conference Audio (VoIP) Video Live Chat File Transfer File Sharing Whiteboard & Annotations Two Way Remote Control Turbo Desktop Sharing (ISSC Technology) Region and Application Sharing Session Recording (also AVI file) Reboot and Reconnect * * * Remote Printing * * * Black Screen * * * Multiple Monitor Support * * * Customisation Email Invitation of the Client/Partner Multiple Languages Branded Access Point Simple web page with your corporate image and a sole purpose: to start a remote session with your clients or staff. Chat Transcript Multiple Chats Enterprise Instant Messaging Chat Transfer (invite operators) Canned Responses Page Push Private Messages Online/Offline Status Access Unattended Computers Import and Export PowerPointPresentation Webinar for Large Audience Automatic Audio & Video Device Detection Noise Suppresion & Echo Cancelling * This feature is only available when a remote computer is running Windows. www.islonline.com | sales@islonline.com