Cloud Based Remote Support , Live Chat , Web Conferencing , File Transfer


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user-friendly remote desktop support software. View your client's screen and control any Windows, Mac or Linux computer. Offer instant IT remote support to your clients, even from your mobile device, live chat software that enables your help desk team to offer live tech support and resolve sales tickets online instantly. Our help desk software works on Windows, Linux, and Mac

Rremote access software which provides firewall-friendly and secure access to a remote PC from anywhere, anytime. Access a remote computer also from your mobile device,
business web conferencing software. Share screen and turn on VoIP and video conferencing to enjoy interactive online presentations and meetings over the Internet. Meet online for productive teamwork meetings or host webinars to reach a large audience

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Cloud Based Remote Support , Live Chat , Web Conferencing , File Transfer

  1. 1. Remote Support | Remote Access | Live Chat | Web ConferenceComplete Multi-PlatformOnline Communication & Collaboration Software Download PDF |
  2. 2. Remote SupportOn-Demand Remote Desktop SupportWith ISL Light remote desktop support software you will be able to connect, view andcontrol any Windows, Mac or Linux computer anywhere in the world in less than 30seconds.Optimise Support Benefit! Firewall-friendly. No installations or configurations are Reduce support costs. needed. Identify the problems quickly. Deliver quick support to your customers from a Windows, Mac, or Linux computer or even from your mobile device Decrease problem resolution time. (iPad, iPhone, Android, Windows Phone). Increase customer satisfaction. Work on a remote computer with virtually no delay by using turbo desktop sharing powered by ISSC (Internet Screen Sharing Codec) technology. Communicate with your client during a remote support session through live chat, audio and video channels. Transfer files and folders between the operator and the client quickly in both directions. Industry-standard (SSL) security technologies are used to protect data transfer (symmetrical AES 256-bit end-to-end encryption). Watch Video |
  3. 3. Remote Access24/7 Remote Access to Unattended ComputersISL AlwaysOn is remote access software which provides secure and firewall-friendlyaccess to your computers from any web browser anytime you need it. By using yourmobile devices (iPad, iPhone, Android, Windows Phone) you can access your remotecomputers from virtually anywhere.Stay Connected Benefit! Install ISL AlwaysOn, set an Access Password and access your Go on a business trip carefree. computer or server from anywhere. Your files are just a click away. Share your files with other people or have instant access Administer remote computers or to shared files yourself from other computers. servers from one place and save time. The software works with your existing firewall and does not require a special configuration. Work from home and stay productive. Reconnect automatically after rebooting the remote computer, switching user, or logging off. Use black screen and work on the remote computer without being bothered. Watch Video |
  4. 4. Live ChatLive Chat & Enterprise Instant MessagingISL Pronto is live chat software which will help your business increase online sales,improve customer service and support, and reduce operating costs. It is also anEnterprise Instant Messaging solution for efficient real-time communication betweenyour employees or business partners.Enhance Communication Benefit! Integrate (and if you wish customise) the live chat client on Use an efficient communication your website and enhance your customer support. channel. Speed up your support with canned responses. Offer quick sales and tech support. Optimise your time and chat with multiple visitors simultaneously. Earn your customers’ confidence. Start a remote desktop session with a single click and Use dynamic internal communi- control the remote computer. cation. Use live chat software on any OS, Windows, Mac or Linux. Watch Video |
  5. 5. Web ConferenceLive Online Meetings & WebinarsISL Groop is web conferencing software for online meetings, live webinars, e-learningand web collaboration. You can share live screen, use audio and video to discussprojects with your remote team over the Internet. Or organise a webinar to make apresentation to a wider audience.Keep in Touch Benefit! Start your online meeting or webinar anytime without any Connect your international team prior setting up of the computer or firewall configuration. over the Internet. Start audio and video with participants with one-click. Discuss projects and make ISL Groop automatically selects the computers best business decisions online. available audio and video device. Reduce expensive business trips Share your live screen or a single application, import a to save time and money. PowerPoint presentation or make a screen clip. Organise training or sales For enhanced communication, presenters and participants webinars for your clients. can use annotations and comment on slides as if on a whiteboard. Watch Video |
  6. 6. One License. Four Products.ISL Online All in One is a bundle of 4 products, so opening only 1 test accountor purchasing only 1 license authorises you to use all 4.Active Connection Licensing One license - four products. Unlimited users. The pricing is based on simultaneous No hidden costs. connection licensing. The pricing model adapts to a small, medium Unlimited seats. and large business. Unlimited workstations. Sign Up for a free trial! Scan the QR code and download ISL Light for your iPad or iPhone on the App Store. |
  7. 7. SaaS or Server License?Software as a Service No installation 24/7 stability and availability Optimal performance, speed, reliability Global coverage Always up-to-date version No maintenance costs Scalability of the serviceServer License Full independence and control All connections established through a private server Maximum privacy and security Private cloud possibilityCloud Based CommunicationISL Online sessions are established through a worldwide ISL Online network of servers,a vast Internet communication platform, which ensures maximum reliability, securityand performance. Nearly 100% service up-time Dedicated servers in over 50 data centres worldwide Connection to optimal server Automatic session reconnection Fault tolerance Load balancing Global client support Seamless connections through any firewall |
  8. 8. Over 6 million sessions yearly delivered worldwide! Sign Up for a free trial! Our Users Say "In the past our regional offices around Europe were using different remote desktop tools. To optimize the support costs and performance, we left behind all other solutions and choose ISL Online to be our official remote desktop software. The best option was ISL Online Corporate Server License, which does not limit the number of users, workstations or simultaneous active connections. Each supporter has his/her own user account and can access ISL Online services from anywhere anytime." Joerg Sitzlack, System Manager, Konica Minolta Business Solutions Europe GmbH "We are very satisfied with the product. ISL Online remote support tool ISL Light offers highest security, high speed and high quality screen sharing, session recording and the product is extremely easy to use. And above all, ISL Online team provides outstanding support when needed!" Dietmar Elsler, Head of Provisioning, Raiffeisen Online "ISL Online’s remote support is the most cost-effective solution we have found for rapid problem resolution and higher customer satisfaction. We have also reduced our remote support costs by more than 65% since switching to ISL Online. Above all, we are pleased with ISL Online support team, who has created a branded service access point especially for IDEXX. That web site has made a session start extremely easy for both supporters and clients." Jay LeDuc, IT Manager, IDEXX Laboratories Contact Us! ISL Online Headquarters ISL Online UK Pot za Brdom 100 19 Basepoint Business Centre SI-1000 Ljubljana Rivermead Drive, Swindon Slovenia, EU SN5 7EX, United Kingdom T: +386 1 244 77 60 T: +44 1793 608 737 F: +386 1 244 77 70 F: +44 1793 608 801 |
  9. 9. Features Remote Support Remote Access Live Chat Web Conference 1 1 unlimited 1 1 License N° of Simultaneous Sessions One remote support session OR one remote access session OR one web conference session (10 participants). N° of Simultaneous Sessions from Multichannel option available. One Computer All in One One license allows you to use all four ISL Online products. Unlimited Workstations You may run ISL Online software on any computer or mobile device. Unlimited Number of Hosts Unlimited number of employees may host a session. Unlimited Number of Clients You may connect with unlimited number of clients. Installation Without Installation Client Without Installation Host No Configuration Passes Firewalls Security 256-bit SSL Dynamic Session Passwords (session codes) Personal Access Password Verisign Digital Certificate External Authentication Platform Windows (from 2000 to 7) Linux Mac iOS (iPhone, iPad, iPod touch) * * Android * * Windows Mobile 6.5 Server Operating Systems Management Reporting Session Dialogues User Management Support Availability Week days (08:00 - 22:00 CET, except 1/Jan, 1/May, 25/Dec) Premium Support 24 x 7 x 365 Available for additional fee. User Manual and Online Live Support Video Tutorials All Updates and Upgrades* You can access and support a remote computer from iOS and Android devices. Sharing the screen of your iOS or Android device is not possible. |
  10. 10. Features Remote Support Remote Access Live Chat Web Conference Audio (VoIP) Video Live Chat File Transfer File Sharing Whiteboard & Annotations Two Way Remote Control Turbo Desktop Sharing (ISSC Technology) Region and Application Sharing Session Recording (also AVI file) Reboot and Reconnect * * * Remote Printing * * * Black Screen * * * Multiple Monitor Support * * * Customisation Email Invitation of the Client/Partner Multiple Languages Branded Access Point Simple web page with your corporate image and a sole purpose: to start a remote session with your clients or staff. Chat Transcript Multiple Chats Enterprise Instant Messaging Chat Transfer (invite operators) Canned Responses Page Push Private Messages Online/Offline Status Access Unattended Computers Import and Export PowerPointPresentation Webinar for Large Audience Automatic Audio & Video Device Detection Noise Suppresion & Echo Cancelling* This feature is only available when a remote computer is running Windows. |