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Technology Trends 2013 - Postdigital Era Elements
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A presentation by Debbie Guild, Enterprise Technology Officer & End User Computing Executive of Bank of America, June 2013 to the JAX Chamber IT Council. ...

A presentation by Debbie Guild, Enterprise Technology Officer & End User Computing Executive of Bank of America, June 2013 to the JAX Chamber IT Council.

Full Deloitte Consulting Whitepaper at: http://www.deloitte.com/assets/Dcom-UnitedStates/Local%20Assets/Documents/Federal/us_fed_techtrends13_publicsector_high_res_051313.pdf.pdf?utm_source=June+2013+JITC+Meeting+Highlights+and+Future+Topics&utm_campaign=June+2013+Meeting+Summary&utm_medium=email

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Technology Trends 2013 - Postdigital Era Elements Presentation Transcript

  • 1. Technology Trends Postdigital Era Elements Debbie Guild Enterprise Chief Technology Officer & End User Computing executive, Bank of America
  • 2. Agenda • Defining Postdigital • 5 Macro Forces • Top 10 IT Topics o Disrupters o Enablers • Next Steps • Q & A
  • 3. Post Digital Postdigital is defined as our rapidly changed and changing relationships with digital technologies. • The convergence and controlled collision of five forces – Analytics, Mobile, Social, Cloud, and Cyber. • These five forces offer a new set of tools for business, opening the door to a new set of rules for operations, performance, and competition. The Postdigital era, like the post-industrial era, reflects a “new normal” for business and a new basis for competition. The Postdigital era is similar, but with digitalization as its core.
  • 4. 5 Postdigital Forces Analytics – Leverages data to support human decision making– using advanced statistical models and visualization techniques to fuel descriptive, predictive and prescriptive decisioning and actions. Cloud – Changes the economics and cadence of technology investments. Subscribers benefit from growing collection of service subscriptions flexible both in cost and capacity. Providers benefit from the opportunity to monetize information and services leveraging models that work for many sectors, not just high tech, media and entertainment. Cyber – Guides innovation and advance of regulatory concerns, while also dealing with relentless and growing threats. Mobile – Destroys physical location constraints – consumers can make decisions and business can be transacted almost anywhere. Social – Flattens internal hierarchies, rewriting the possibility of global collaboration inside and outside of organizational boundaries.
  • 5. Disrupters - Opportunities that create sustainable positive disruption in IT capabilities, business operations, and sometimes even business • CIO as the Postdigital Catalyst CIOs can reshape business as usual, and driving innovation. By harnessing the convergence of the five postdigital forces, they can change the conversation from systems to capabilities and from technical issues to business impact. • Mobile Only The enterprise potential of mobile is greater than today’s smartphone and tablet apps Make mobility top of mind but don’t limit your ideas to Mobile First. Think Mobile Only, imagining an untethered, connected enterprise. • Social Reengineering by Design Businesses are no longer building technologies just to enable interaction – they are now engineering social platforms to relieve rather than serve traditional organizational constraints such as deep hierarchies, command-and-control cultures, physical proximity and resource concentration.
  • 6. • Design as a Discipline What’s needed is a collaborative, immersive environment. Design is not just an “IT thing” or a “marketing thing” or a “product engineering thing.” It’s an enterprise thing. • Internet Protocol v6 (IPv6) Internet Protocol is the foundation of networking, but we’ve run out of addressable space. The more important it is for your business to connect with the outside world, the more important IPv6 is for your future – and the more urgent this issue is for you today. Disrupters - Opportunities that create sustainable positive disruption in IT capabilities, business operations, and sometimes even business.
  • 7. Enablers Technologies in which time and effort have already been invested, but which warrant another look because of new developments or opportunities. • Finding the Face of Your Data Humans do some things really well, while computers are better at other things. By combining human insight and intuition with machine number-crunching and visualization, companies answer questions they’ve never answered and discover important questions not previously asked. • Gamification Goes to Work Driving engagement by embedding gaming in day-to-day business processes has moved beyond hype and is already demonstrating business value. Gamification in the workplace incorporates social context and location services to motivate and reward desired behaviors in today’s mobile-social world. • Reinventing the Enterprise Resource Planning (ERP) Engine ERP is no stranger to reinvention, overhauling itself time and again to expand functionality. But the underlying engine that has remained fairly constant is now changing.
  • 8. Enablers Technologies in which time and effort have already been invested, but which warrant another look because of new developments or opportunities. • No Such Thing as Hacker-proof You’ve either been breached – or you soon will be. Your boss knows it, your business knows it, your board knows it, your customers know it, and hackers know it. It’s your job to deal with it. Be proactive, anticipate and prevent when possible. • Business of IT - After reengineering the rest of the business, reengineer IT Fragmented processes and systems can prevent IT from effectively delivering on the changing demands of the business. IT may need to transform its own management systems to keep up. The potential benefits are worth the investment.
  • 9. Next Steps The postdigital era is great news for IT to make the most of it here is a short list of next steps: • Be able to define what you do, why it is important and express the business of IT in common language with tangible, measurable and attributable value. • Don’t underestimate social platforms. • Move from reactive to proactive; be strategic and ready for cyber crime attempts. • Include IPv6 in your IT/strategic planning. • Work to master core data management across your company. • Take the slow and steady approach for change and overhaul of the IT function.
  • 10. Q & A
  • 11. A recent research report identified that 39% of the companies studied exhibited excellence in multiple postdigital domains. On average, these organizations are 26% more profitable than their industry competitors. Plan big, start small, fail fast, scale appropriately The time is now.