AJT PPT

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AJT PPT

  1. 1. BlackBerry value Proposition By AJT <br />Services Beyond your imagination<br />
  2. 2. AJ Technologies (AJT) is a Pakistan based company as the regions first strategic channel partner with Emitac Mobile Solutions (EMS).<br />AJT is an IT and technology group which is bringing latest technology into the region. AJT provides turnkey solution for distributors to launch and promote EMS products in the market. <br /><ul><li>Emitac Mobile Solutions LLC (EMS) is a UAE based company established in early 2006. EMS is wholly owned subsidiary of the Emitac group, which is the leading IT and Technology Group in the Middle East formed in the early 70’s.
  3. 3. With over 50 strategic partnerships including world renowned companies like RIM, HP, Philips, Microsoft and Oracle, Emitac Group provides technology solutions across the region.</li></li></ul><li>Our Vision is to have a clear and measurable positive impact on your organization’s bottom line. <br />VISION<br />
  4. 4. AJT Team<br />The AJT team consists of highly experienced professionals from technical, commercial and financial disciplines of the telecommunications sector<br />The AJT team provides on ground support throughout Pakistan and delivers robust support to mobile operators and customers focused on maximizing efficiency of the EMS BlackBerry solution from start to finish.<br />
  5. 5. Target Audience <br />The target audiences for AJT are those organizations for which the standard BlackBerry services of the common carriers is not sufficient.<br />We seek to distinguish ourselves by providing the most possible flexibility and reliability in customer service.<br />Our global principal network enables clients to benefit package tailored to their individual needs and time requirements.  <br />
  6. 6. All Models of BlackBerry Devices are Readily available in ex-Stock<br />9780<br />9700 <br />9800 TORCH<br />9300 <br />8520 CURVE<br />
  7. 7. All BlackBerry devices provided by AJT are under <br />One year Replacement Warranty.<br />
  8. 8. All BlackBerry Devices bought from AJT are open to use on any of your desired network. <br />
  9. 9. ESD Lab facility (staffed by RIM certified engineers) All devices are repaired in a safe environment. <br />
  10. 10. Tier I, Tier II, and Tier III support ( Software, Hardware repair up to component level) <br />
  11. 11. Original spares <br />In order to maintain the required high quality of repair we only rely on original spares.<br />
  12. 12. Turn Around Time for repair is maximum six(6) working days.   <br />
  13. 13. Facility of Housing Replacement(colorful) without violation of warranty.<br />
  14. 14. Deputation of Resident Engineers.<br />
  15. 15. BlackBerry Certified engineers visit to  conduct Telecom clinics.<br />
  16. 16. Availability of useful BlackBerry original accessories. <br />
  17. 17. 24/7 Call Centre support<br />Call Center 111-115-793<br />
  18. 18. Logistics support through TCS<br />AJT have hired TCS as their logistic support partner across the country.<br />
  19. 19. RMA Work Flow <br />ServiceCoordinator<br />Call Center<br />Device Received<br />Engineering Deptt. <br />Customer’s Call Received at Call Centre<br />111-115-793<br />Device received at Forum or AJT through TCS or by Rider.<br />Service Coordinator assign Device to RMA Engineer<br />Assigned Engineer inspect the device and estimate service cost within 24 hours<br />After resolving the issues device forward to Service Coordinator for Quality check.<br />Call Center’s Agent guide Customer how to send device and also Issue ticket #.<br />Customer<br />After approval, Hardware issues resolve within 4 - 5 working days<br />After approval, Software issues resolve within 2 working days<br />If Customer does not approve service cost Device is sent back to the customer<br />
  20. 20. Thank You<br />

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