JAS•USA email etiquette

1,230 views

Published on

Published in: Business, Technology, Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,230
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
233
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • No msg should be left unread\n
  • No msg should be left unread\n
  • No msg should be left unread\n
  • No msg should be left unread\n
  • \n
  • \n
  • \n
  • \n
  • … and venders. As it may contain confidential information that should only be shared internally\n
  • … and venders. As it may contain confidential information that should only be shared internally\n
  • … and venders. As it may contain confidential information that should only be shared internally\n
  • … and venders. As it may contain confidential information that should only be shared internally\n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • \n
  • Cell skype\nTake out color pictures \n
  • Cell skype\nTake out color pictures \n
  • Cell skype\nTake out color pictures \n
  • Cell skype\nTake out color pictures \n
  • Cell skype\nTake out color pictures \n
  • Cell skype\nTake out color pictures \n
  • Cell skype\nTake out color pictures \n
  • Cell skype\nTake out color pictures \n
  • Cell skype\nTake out color pictures \n
  • Cell skype\nTake out color pictures \n
  •  \n
  •  \n
  •  \n
  •  \n
  •  \n
  • \n
  • JAS•USA email etiquette

    1. 1. Email Management and Etiquette Training (USA), Inc.JAS Forwarding
    2. 2. Email Management and Etiquette
    3. 3. Email Management and Etiquette✴ The ABC’s on writing a professional email
    4. 4. Email Management and Etiquette✴ The ABC’s on writing a professional email ✴ Accuracy : Check your facts!
    5. 5. Email Management and Etiquette✴ The ABC’s on writing a professional email ✴ Accuracy : Check your facts! ✴ Brevity : Be concise but complete.
    6. 6. Email Management and Etiquette✴ The ABC’s on writing a professional email ✴ Accuracy : Check your facts! ✴ Brevity : Be concise but complete. ✴ Clarity : Your message should be understandable to the recipient(s).
    7. 7. Email Management and Etiquette
    8. 8. Email Management and Etiquette✴ Use spell check and proofread your emails
    9. 9. Email Management and Etiquette✴ Use spell check and proofread your emails✴ Use proper structure and layout
    10. 10. Email Management and Etiquette✴ Use spell check and proofread your emails✴ Use proper structure and layout✴ Avoid using all caps
    11. 11. Email Management and Etiquette✴ Use spell check and proofread your emails✴ Use proper structure and layout✴ Avoid using all caps✴ Be careful with the use of abbreviations and emoticons
    12. 12. Email Management and Etiquette
    13. 13. Email Management and Etiquette✴ Use informative subject headings
    14. 14. Email Management and Etiquette✴ Use informative subject headings ✴ “RE:RE:FW:FW…” is not informative nor attractive
    15. 15. Email Management and Etiquette✴ Use informative subject headings ✴ “RE:RE:FW:FW…” is not informative nor attractive✴ Only reply with attachments when necessary
    16. 16. Email Management and Etiquette✴ Use informative subject headings ✴ “RE:RE:FW:FW…” is not informative nor attractive✴ Only reply with attachments when necessary✴ Do not use email as an excuse to avoid personal contact
    17. 17. Email Management and Etiquette
    18. 18. Email Management and Etiquette✴ Avoid sending multiple email reminders.
    19. 19. Email Management and Etiquette✴ Avoid sending multiple email reminders.✴ Save emails only when they are record-worthy
    20. 20. Email Management and Etiquette✴ Avoid sending multiple email reminders.✴ Save emails only when they are record-worthy ✴ If you addressed an issue by replying to it, it will automatically be in your sent folder.
    21. 21. Email Management and Etiquette✴ Avoid sending multiple email reminders.✴ Save emails only when they are record-worthy ✴ If you addressed an issue by replying to it, it will automatically be in your sent folder.✴ Use of memory space is a cost to the company
    22. 22. Email Management and Etiquette
    23. 23. Email Management and Etiquette✴ Your jasusa.com email account is owned by the corporation
    24. 24. Email Management and Etiquette✴ Your jasusa.com email account is owned by the corporation ✴ Your email communications should be conducted in a professional manner; they are not just visible to the person you send them to
    25. 25. Email Management and Etiquette✴ Your jasusa.com email account is owned by the corporation ✴ Your email communications should be conducted in a professional manner; they are not just visible to the person you send them to✴ Use your jasusa.com email for work only
    26. 26. Email Management and Etiquette
    27. 27. Email Management and Etiquette✴ Use the 2 Minute Rule
    28. 28. Email Management and Etiquette✴ Use the 2 Minute Rule ✴ Address the emails that take less than 2 minutes first
    29. 29. Email Management and Etiquette✴ Use the 2 Minute Rule ✴ Address the emails that take less than 2 minutes first✴ Manage your emails with 4Ds
    30. 30. Email Management and Etiquette✴ Use the 2 Minute Rule ✴ Address the emails that take less than 2 minutes first✴ Manage your emails with 4Ds ✴ Do it
    31. 31. Email Management and Etiquette✴ Use the 2 Minute Rule ✴ Address the emails that take less than 2 minutes first✴ Manage your emails with 4Ds ✴ Do it ✴ Defer it
    32. 32. Email Management and Etiquette✴ Use the 2 Minute Rule ✴ Address the emails that take less than 2 minutes first✴ Manage your emails with 4Ds ✴ Do it ✴ Defer it ✴ Delegate it
    33. 33. Email Management and Etiquette✴ Use the 2 Minute Rule ✴ Address the emails that take less than 2 minutes first✴ Manage your emails with 4Ds ✴ Do it ✴ Defer it ✴ Delegate it ✴ Delete it
    34. 34. Email Management and Etiquette
    35. 35. Email Management and Etiquette✴ Respond to your emails in a timely manner
    36. 36. Email Management and Etiquette✴ Respond to your emails in a timely manner ✴ Be mindful of time zone differences. i.e.- U.S., Europe, Far-East.
    37. 37. Email Management and Etiquette✴ Respond to your emails in a timely manner ✴ Be mindful of time zone differences. i.e.- U.S., Europe, Far-East. ✴ Make sure to review all message in your inbox before the end of the day
    38. 38. Email Management and Etiquette✴ Respond to your emails in a timely manner ✴ Be mindful of time zone differences. i.e.- U.S., Europe, Far-East. ✴ Make sure to review all message in your inbox before the end of the day ✴ Provide the kind of assistance you would like to
    39. 39. Email Management and Etiquette
    40. 40. Email Management and Etiquette✴ DO NOT engage in flame mail
    41. 41. Email Management and Etiquette✴ DO NOT engage in flame mail ✴ If an email upsets you, don’t respond right away.
    42. 42. Email Management and Etiquette✴ DO NOT engage in flame mail ✴ If an email upsets you, don’t respond right away. ✴ Collect your thoughts and respond with facts only.
    43. 43. Email Management and Etiquette✴ DO NOT engage in flame mail ✴ If an email upsets you, don’t respond right away. ✴ Collect your thoughts and respond with facts only. ✴ Don’t write anything you wouldn’t say in public.
    44. 44. Email Management and Etiquette
    45. 45. Email Management and Etiquette✴ Be mindful of using Reply to All
    46. 46. Email Management and Etiquette✴ Be mindful of using Reply to All ✴ DO NOT use Reply to All for uninformative messages such as “Thank you!” or “Noted.”
    47. 47. Email Management and Etiquette✴ Be mindful of using Reply to All ✴ DO NOT use Reply to All for uninformative messages such as “Thank you!” or “Noted.” ✴ Review and consider if all recipients need the information from your response.
    48. 48. Email Management and Etiquette✴ Be mindful of using Reply to All ✴ DO NOT use Reply to All for uninformative messages such as “Thank you!” or “Noted.” ✴ Review and consider if all recipients need the information from your response. ✴ When in doubt, simply avoid using Reply to All
    49. 49. Email Management and Etiquette
    50. 50. Email Management and Etiquette✴ “To”: Who you expect follow up action from
    51. 51. Email Management and Etiquette✴ “To”: Who you expect follow up action from✴ “Cc”: Who you would like to make aware of the content, but no action required
    52. 52. Email Management and Etiquette✴ “To”: Who you expect follow up action from✴ “Cc”: Who you would like to make aware of the content, but no action required ✴ Non-JAS personnel should NEVER be copied in our internal communication.
    53. 53. Email Management and Etiquette✴ “To”: Who you expect follow up action from✴ “Cc”: Who you would like to make aware of the content, but no action required ✴ Non-JAS personnel should NEVER be copied in our internal communication. ✴ Be mindful of copying top executives.
    54. 54. Email Management and Etiquette
    55. 55. Email Management and Etiquette✴ Out of the office messages
    56. 56. Email Management and Etiquette✴ Out of the office messages✴ Be specific!
    57. 57. Email Management and Etiquette✴ Out of the office messages✴ Be specific! ✴ Use actual date and time
    58. 58. Email Management and Etiquette✴ Out of the office messages✴ Be specific! ✴ Use actual date and time ✴ Alternative contact(s) for urgent matters
    59. 59. Email Management and Etiquette✴ Out of the office messages✴ Be specific! ✴ Use actual date and time ✴ Alternative contact(s) for urgent matters ✴ Operations Departments:
    60. 60. Email Management and Etiquette✴ Out of the office messages✴ Be specific! ✴ Use actual date and time ✴ Alternative contact(s) for urgent matters ✴ Operations Departments: ✴ Use E-mail Rule to forward all messages
    61. 61. Email Management and Etiquette✴ Out of the office messages✴ Be specific! ✴ Use actual date and time ✴ Alternative contact(s) for urgent matters ✴ Operations Departments: ✴ Use E-mail Rule to forward all messages ✴ “Your request has been forwarded to XXX and he/she will get back to you shortly”.
    62. 62. Email Management and EtiquetteThis message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged informationand/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing,copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received thismessage by error, please notify the sender immediately and delete the message from your system. Email transmission cannot beguaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete orcontain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise asa result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarilyrepresent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.
    63. 63. Email Management and Etiquette✴ Make sure to include your email signature and the company confidentiality disclaimer in ALL correspondences. This is imperative. This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing, copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.
    64. 64. Email Management and Etiquette✴ Make sure to include your email signature and the company confidentiality disclaimer in ALL correspondences. This is imperative. [Your name] This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing, copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.
    65. 65. Email Management and Etiquette✴ Make sure to include your email signature and the company confidentiality disclaimer in ALL correspondences. This is imperative. [Your name] [Your title] This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing, copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.
    66. 66. Email Management and Etiquette✴ Make sure to include your email signature and the company confidentiality disclaimer in ALL correspondences. This is imperative. [Your name] [Your title] JAS Forwarding (USA), Inc. This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing, copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.
    67. 67. Email Management and Etiquette✴ Make sure to include your email signature and the company confidentiality disclaimer in ALL correspondences. This is imperative. [Your name] [Your title] JAS Forwarding (USA), Inc. [Your office mailing address] This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing, copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.
    68. 68. Email Management and Etiquette✴ Make sure to include your email signature and the company confidentiality disclaimer in ALL correspondences. This is imperative. [Your name] [Your title] JAS Forwarding (USA), Inc. [Your office mailing address] Tel: +1 (XXX) XXX-XXXX This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing, copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.
    69. 69. Email Management and Etiquette✴ Make sure to include your email signature and the company confidentiality disclaimer in ALL correspondences. This is imperative. [Your name] [Your title] JAS Forwarding (USA), Inc. [Your office mailing address] Tel: +1 (XXX) XXX-XXXX Fax: +1 (XXX) XXX-XXXX This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing, copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.
    70. 70. Email Management and Etiquette✴ Make sure to include your email signature and the company confidentiality disclaimer in ALL correspondences. This is imperative. [Your name] [Your title] JAS Forwarding (USA), Inc. [Your office mailing address] Tel: +1 (XXX) XXX-XXXX Fax: +1 (XXX) XXX-XXXX Email: XXXXX@jasusa.com This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing, copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.
    71. 71. Email Management and Etiquette✴ Make sure to include your email signature and the company confidentiality disclaimer in ALL correspondences. This is imperative. [Your name] [Your title] JAS Forwarding (USA), Inc. [Your office mailing address] Tel: +1 (XXX) XXX-XXXX Fax: +1 (XXX) XXX-XXXX Email: XXXXX@jasusa.com Website: http://www.jas.com This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing, copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.
    72. 72. Email Management and Etiquette✴ Make sure to include your email signature and the company confidentiality disclaimer in ALL correspondences. This is imperative. [Your name] [Your title] JAS Forwarding (USA), Inc. [Your office mailing address] Tel: +1 (XXX) XXX-XXXX Fax: +1 (XXX) XXX-XXXX Email: XXXXX@jasusa.com Website: http://www.jas.com This message and any attachment is intended solely for the addressee(s) and may contain confidential and/or privileged information and/or information protected by intellectual property rights. If you are not the named addressee, you are notified that disclosing, copying, distributing or taking any action on the basis of the content of this information is strictly prohibited. If you have received this message by error, please notify the sender immediately and delete the message from your system. Email transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete or contain viruses. The sender therefore does not accept liability for any errors or omissions in the content of this message, which arise as a result of email transmission. Any views or opinions expressed in this message are those of the author and do not necessarily represent those of JAS Worldwide S.a.r.l, JAS Worldwide Management Inc, or any of its affiliates.
    73. 73. Email Management and Etiquette
    74. 74. Email Management and Etiquette✴ When sending an email from a mobile device, a full signature is not required.
    75. 75. Email Management and Etiquette✴ When sending an email from a mobile device, a full signature is not required. ✴ Your full name
    76. 76. Email Management and Etiquette✴ When sending an email from a mobile device, a full signature is not required. ✴ Your full name ✴ JAS Forwarding (USA), Inc.
    77. 77. Email Management and Etiquette✴ When sending an email from a mobile device, a full signature is not required. ✴ Your full name ✴ JAS Forwarding (USA), Inc. ✴ “Sent From My iPhone / iPad / Blackberry / Smartphone”
    78. 78. Email Management and Etiquette✴ When sending an email from a mobile device, a full signature is not required. ✴ Your full name ✴ JAS Forwarding (USA), Inc. ✴ “Sent From My iPhone / iPad / Blackberry / Smartphone”✴ Avoid sending professional emails to a client or
    79. 79. Thank you for your attention!

    ×