Differentiate and Grow a Thriving Retail Business

differentiate and grow a thriving retail business

from apprentice to franchisee to $100 million

the game has changed knowledge change globalisation

consumer has more options they walk funny

better faster leaner We will win because we are better at the customer interface!

how different are you?

the 80’s  product Industrial world social economic shifts to service & general change economy Introduction of text messaging

the 90’s  service internet reaches critical mass supplier convergence instant messaging

the 00’s  price globalisation intensifies easy finance dot com bubble burst emergence of social media

Today  2010 The Instant Society! world population – 6.84 billion internet users – 1.9 billion (28%) mobile broadband users predicted – 1 billion (15%) people subscribed to mobiles – 4.6 billion (67%) Social Media is set to rule this decade

a culture of innovation

unleashes talent and creativity 1

focuses, motivates and energizes 2

faster and easier to deal with 3

create a culture of innovation “Innovation …a process that uses new knowledge to generate payback”

old strategy vs new strategy A business development model that is opportunity driven rather than the old strategy based model...

old strategy driven model Vision Strategy Top Down Projects Actions Ideal for stable and non-changing marketplace

new opportunity driven model Strategic Intent problems Bottom Up Top Down opportunities staff customers suppliers Ideal for unstable and changing marketplace

5 keys for today’s innovative leader

convince the organisation innovation really matters empower people 1

listen to staff, customers and suppliers allocate resources 2

teach them how to think not what to think invest in your people 3

focus more on developing great people focus on behaviours 4

make innovation part of what you do get connected 5

differentiate and grow 3win.com.au jasondurham.com.au

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Differentiate and Grow a Thriving Retail Business

by Jason Durham on Jul 16, 2010

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