Crisis communications: inside the red zone

Inside the red zone Christchurch earthquake crisis communications Inside the red zone | crisis communications Putting Northland first

12.51pm Tuesday 22 February 2011 Inside the red zone | crisis communications Putting Northland first

NATIONAL CONTROLLER All of Govt Mayor Press Public Information Public Information Secretary Communication Secretary Manager Manager 2IC (emails) Web Stake- Media Stake- Community Marketing CallManager holder Manager holder Relations Manager Centre Relations Relations Manager Manager (internal) (external) Online Cmmnty Customer Content Advisors Servicepublisher Media Media Media Intl Media Writers (4) Graphic Market/ Officers & social monitor phone briefing Liaison (2) Design Comms (30) media (1) (2) / VIPs (3) (2) (2) (3-4) (2) Research Research (1) (2)  Inside the red zone | crisis communications Putting Northland first

 Inside the red zone | crisis communications Putting Northland first

Crisis communications Inside the red zone | crisis communications Putting Northland first

TV, print, radio media //flickr.com/logangorilla Inside the red zone | crisis communications Putting Northland first

factsheets & adverts Inside the red zone | crisis communications Putting Northland first

text alert all networks EQ help? Call Govt Hotline 0800779997. Water/place to stay? 0800435700 or go to Burnside HS, Pioneer Stad, Rangiora Bapt Ch. Home repairs? EQC 0800326243 Inside the red zone | crisis communications Putting Northland first

community briefings //www.stuff.co.nz/carysmonteath Inside the red zone | crisis communications Putting Northland first

water tanker posters //www.stuff.co.nz Inside the red zone | crisis communications Putting Northland first

maildrops & visits//www.thepress.co.nz //www.flickr.com/redcross Inside the red zone | crisis communications Putting Northland first

how things were done Inside the red zone | crisis communications Putting Northland first

rise of social media Inside the red zone | crisis communications Putting Northland first

Twitter is #1 Inside the red zone | crisis communications Putting Northland first

release tips and facts Inside the red zone | crisis communications Putting Northland first

respond to queries Inside the red zone | crisis communications Putting Northland first

gave us feedback Whoever is managing the @ChristchurchCC @ChristchurchCC account is showing how new speed record! communication with 90seconds. :) users and #eqnz announcements should be done. #chch #eqnz Inside the red zone | crisis communications Putting Northland first

kept it relevant Inside the red zone | crisis communications Putting Northland first

thank those that help Inside the red zone | crisis communications Putting Northland first

alert us to problems @ChristchurchCC extremely nasty pot hole on Hills Rd, right lane into Shirley Rd, any chance of fixing before car gets stuck? Thx //www.stuff.co.nz Inside the red zone | crisis communications Putting Northland first

track event hashtags Inside the red zone | crisis communications Putting Northland first

“So is this stuff just being a twit?” Inside the red zone | crisis communications Putting Northland first

Facebook frenzy Inside the red zone | crisis communications Putting Northland first

tuning to YouTube Inside the red zone | crisis communications Putting Northland first

social media monitoring YouTube Twitter Facebook news sites blogs feedback forms TradeMe community topic trends & emerging issues planning & intelligence Inside the red zone | crisis communications Putting Northland first

what did we Inside the red zone | crisis communications Putting Northland first

Lesson #1: Keep everyone informed, regularly Inside the red zone | crisis communications Putting Northland first

Lesson #2: Have dedicated admin support Inside the red zone | crisis communications Putting Northland first

Lesson #3: Keep social media outside approvals Inside the red zone | crisis communications Putting Northland first

Lesson #4: Monitor, monitor, respond, monitor Inside the red zone | crisis communications Putting Northland first

Shakey town Lesson #5: Christchurch I think you could do with some Avoid spam McDonald’s #eqnz Inside the red zone | crisis communications Putting Northland first

Lesson #6: Focus your social media channels Inside the red zone | crisis communications Putting Northland first

Lesson #7: The USB stick is your friend Inside the red zone | crisis communications Putting Northland first

Lesson #8: Use something old & something new Inside the red zone | crisis communications Putting Northland first

Lesson #9: Have some fun to get you through Inside the red zone | crisis communications Putting Northland first

sums it up nicely Inside the red zone | crisis communications Putting Northland first

thank you NSW. Inside the red zone | crisis communications Putting Northland first

Thanks. Jason Dawson General Manager – Community Relations +64 9 470 1232 jasond@nrc.govt.nz www.nrc.govt.nz Inside the red zone | crisis communications Putting Northland first

http://lgwebnetwork.org	13
https://twitter.com	3
http://www.linkedin.com	1

Crisis communications: inside the red zone

by Jason Dawson

Accessibility

Categories

Upload Details

Usage Rights

3 Embeds 17

Statistics

Crisis communications: inside the red zone Presentation Transcript