Basic quality concept

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Basic quality concept

  1. 1. Basic Concepts of Quality
  2. 2. BASIC CONCEPTS OF QUALITY: QUALITY QUALITY CONTROL QUALITY ASSURANCE QUALITY MANAGEMNT TOTAL QUALITY MANAGEMENT ISO SYSTEM
  3. 3. QUALITY: QUALITY is the totality of features and characteristics of a product that bears on it’s ability to satisfy the stated or implied needs -- ASQC
  4. 4. What is Quality?: What is Quality? User-based: “In the eyes of the beholder” Manufacturing-based: “Right the first time”  Product-based: Precise measurement
  5. 5. Dimensions of Quality: Performance Aesthetics Special features: convenience, high tech Safety Reliability Durability Perceived Quality Service after sale
  6. 6. Importance of Quality: Lower costs (less labor, rework, scrap) Motivated employees Market Share Reputation International competitiveness Revenues generation increased (ultimate goal)
  7. 7. QUALITY CONTROL: is the operational techniques and activities that are used to fulfill the requirements for quality
  8. 8. QUALITY ASSURANCE: QUALITY ASSURANCE is all systematic and planned actions which are necessary to provide adequate confidence that a product or service will satisfy the given requirement for quality.
  9. 9. QUALITY MANAGEMENT: QUALITY MANAGEMENT is a systematic set of operating procedures which is company wide, documented, implemented and maintained while ensuring the growth of business in a consistent manner
  10. 10. TOTAL QUALITY MANAGEMENT: THE LATEST APPROACH IT IS THE PROCESS OF INDIVIDUAL & ORG. DEVELOPMENT THE PURPOSE OF WHICH IS TO INCREASE THE LEVEL OF SATISFACTION OF ALL THE STAKEHOLDERS
  11. 11. Quality Timeline 1800’s Standardization and Quality Control 1904-1915 Zero Quality Control; quality trilogy; TQM fishbone diagram 1920-30 Statistical analysis 1950-80 Management by quality Quality control 1990’s Value chain Continuous improvement 1999-Now Lean Quality Improvements
  12. 12. ISO SYSTEM: A SET OF QUALITY STANDARDS GOVERNING THE DOCUMENTATION REQUIREMENT OF A SYSTEM • ISO 9001:2008 • ISO 14000:2004 • ISO 17025 • SA 8000
  13. 13. ANY QUESTIONS?

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