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  • 1. Mc Donal Company Overview Mc Donald’s  First Step  132 Restaurants Mc Donald’s  Mantra of Mc Donald’s in India Mc Donald’s Mc Donald’s July 14, 2009 Production Management(Hospitality Sector) 1
  • 2. Mc Donal In our study (Hospitality Sector) put special emphasis on the following: Mc Donald’s  operations carried out to ensure good quality food and beverages.  service operations to serve the customers inside the restaurant. Mc Donald’s  Service operations to ensure timely home delivery.  Housekeeping operations inside the restaurant. Mc Donald’s  Analyze the shortcomings and suggest improvements. Mc Donald’s July 14, 2009 Production Management(Hospitality Sector) 2
  • 3. Mc Donal Mc Donald’s Mc Donald’s Mc Donald’s Mc Donald’s July 14, 2009 Production Management(Hospitality Sector) 3
  • 4. Mc Donal Operations carried out by the Mc Donald's to ensure good quality food and beverages. Mc Donald’s  Food Quality  Freshness  Vegetarian Food Mc Donald’s  Certified Suppliers  Indian Government Regulations Mc Donald’s Mc Donald’s July 14, 2009 Production Management(Hospitality Sector) 4
  • 5. Mc Donal Operations carried out by the Mc Donald's to ensure good quality food and beverages. Mc Donald’s  Food Safety  2000 Safety and Inspection checks  Mc Donald’s development procedure Mc Donald’s  Hazard Analysis Critical Control Point  95 quality and safety checks by potato supplier Mc Donald’s Mc Donald’s July 14, 2009 Production Management(Hospitality Sector) 5
  • 6. Mc Donal Suppliers and Ingredients of Normal Burger Mc Donald’s Special Vegetarian (eggless) sauce from MNS Bector Speciality Foods, Batter & Breading Punjab from Cremica EBI, Ludhiana, punjab Buns from Shah Bector & Sons, khopoli, Mc Donald’s Maharashtra &Cremica Industries, Noida Freash Iceberg Lettuce from Mc Donald’s Vegetable Patty (made Trikaya Agriculture, from fresh peas, carrots, Tamil Nadu and potatoes and rice) from Meena Agritech, vista processed Foods Pvt. Delhi Ltd., Maharashtra. Cheddar Cheese from Dynamix Dairy, Baramati, Maharashtra Mc Donald’s July 14, 2009 Production Management(Hospitality Sector) 6
  • 7. Mc Donal The service operations to serve the customers inside the restaurant. Mc Donald’s  Mc Donald’s Service Mantra  Quality Q S  Service Mc Donald’s  Cleanliness  Value Mc Donald’s V C Mc Donald’s July 14, 2009 Production Management(Hospitality Sector) 7
  • 8. Mc Donal Timely Home Delivery Mc Donald’s Persons, involved in preparation of Burger Step 1 – Approx 3 min. Mc Donald’s Phone Step 2 – Approx 4 min. Operator Step 3 – According to Distance *Area covered – 3 Km Mc Donald’s Delivery Boy Mc Donald’s July 14, 2009 Production Management(Hospitality Sector) 8
  • 9. Mc Donal Housekeeping operations inside Restaurant Mc Donald’s Area Cleanliness:________________________ Smell/Odour:___________________________ Running Water:__________________________ Mc Donald’s Hand wash/Soap:_______________________ Hand dryer/towels:______________________ Toilet paper:___________________________ State of the floor:_______________________ Mc Donald’s State of the toilet:_______________________ Toilet checklist:_________________________ Mc Donald’s July 14, 2009 Production Management(Hospitality Sector) 9
  • 10. Mc Donal Housekeeping operations in/outside Restaurant Mc Donald’s Trash, refuse, debris, rubbish, litter deposited or stored on property. Exterior storage or use of interior furniture, appliances or other equipment. Storage of garbage in approved containers with tight fitting lids. Stored at side or rear of structure. Mc Donald’s Chimneys, cooling towers, and smoke stacks cleaned and painted where required. Stairs, ramps, porches/decks, and other walking surfaces cleaned. Kitchen area cleaned. All the equipments used for cooking checked. Mc Donald’s Gas or oil equipments checked. Emergency escape windows checked. Mc Donald’s July 14, 2009 Production Management(Hospitality Sector) 10
  • 11. Mc Donal Shortcomings and Suggestions Mc Donald’s  Less Space in some restaurants  Long Q on occasions  Should remove self service  Should clean waste bins thrice a day Mc Donald’s  Should add more items in their “Happy 20” meal.  great garbage producers  There should be separate family zone. Mc Donald’s Mc Donald’s July 14, 2009 Production Management(Hospitality Sector) 11
  • 12. Mc Donald’s might one day serve on the moon