Facebook And Twitter As Emergency Management Communications Tool

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Facebook And Twitter As Emergency Management Communications Tool

  1. 1. Lind Simonsen, Community Relations – Pierce Transit Social Media
  2. 2. The Snow Plan is used as the foundation of the crisis communication process and procedure.
  3. 3. Communication Center
  4. 4. piercetransit.org
  5. 5. piercetransit.org
  6. 6. Announcement to Riders in Schedule Book
  7. 7. Lakewood Police Officers’ Memorial Procession December 8, 2009 2,408 vehicles 10.8 miles 10 am to 2 pm 14 routes disrupted Special Event Service from 3 Locations 15,144 Boardings
  8. 8. Advanced Notice twitter
  9. 9. Early Announcement facebook
  10. 10. twitter Procession Status
  11. 11. Afternoon Announcement facebook
  12. 12. End of Procession facebook
  13. 13. Community Outreach
  14. 14. Customer Complaints
  15. 15. Community Event Support facebook
  16. 16. twitter Snow Storm

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