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InteliWISE Features I nvitation, accepting questions,  providing actionable responses Appealing invitations, contextual (day of the week, name, ‘welcome back’)  Users articulate question in their own words The right, actionable response is shown & spoken  INTELIWISE.com   |  Next Generation Self-Service Platform Why important  Mimics human  interaction , provides  engagement  and assistance for user seeking help in  finding information
InteliWISE Features A ctively navigates through content, enriched by multimedia ‘how do I’s’ Agents opens searched content: subsection, data,  multimedia, pdf …  User can ask question in every moment, if hesitates or requires “but how do I “ assistance  INTELIWISE.com   |  Next Generation Self-Service Platform Why important  Leap search immediately to desired information/ content, providing multimedia access for a better accuracy
By pressing “question mark” icon, the pop-up window opens with the tree of most important topics in Client Knowledge Base. InteliWISE Features Presenting the Knowledge Base INTELIWISE.com   |  Next Generation Self-Service Platform
InteliWISE Feature s   A nswers from multiple sources, incl. customized knowledge base or seamlessly integrated traditional search Wikipedia or RSS can be supportive resources  Why important  INTELIWISE.com   |  Next Generation Self-Service Platform Agent is a ‘one – stop’ source for searched information, that can be found in enterprise base or procedures and resources indexed by current search Agent pulls the answer form Google, Autonomy, Microsoft or other integrated searches
InteliWISE Feature s   D isplaying contextual  business scenario or query auto- completion Why important  INTELIWISE.com   |  Next Generation Self-Service Platform Business scenarios  that put an user on the process track  Auto – completion, suggesting proper information  Contextual assistance  in relevant enterprise business process (search, ecommerce, data collection)
InteliWISE Features I f doesn’t know the answer, converts to chat with live consultant or forwards the query to helpdesk  Opens the live chat or email contact  Takes question, classifies it & sends to helpdesk  Why important  INTELIWISE.com   |  Next Generation Self-Service Platform Minimizes frustration due to inability to find answer; alarms about the gaps in knowledge or content
After user press the “clock” icon, the pop-up window appears w the tree of most important topics in Client Knowledge Base. InteliWISE Features Conversation history INTELIWISE.com   |  Next Generation Self-Service Platform
InteliWISE Features R unning a survey, asking for feedback or training with own interactive trainer It guides through the scenario like a real person  It leverages the most current enterprise learning knowledge/ content  INTELIWISE.com   |  Next Generation Self-Service Platform Why important  Agent mimics personalized training/ surveying, yet makes this  process interactive & engaging  Video agents actually  runs  an e-training or survey
INTELIWISE   | NEW USER EXPERIENCE WITH VIDEO AVATARS   How InteliWISE Agent  integrates with traditional Call Center support
Conversational Agents InteliWISE –  Intelligent Self Serve Platform INTELIWISE.com   |  Next Generation Self-Service Platform Conversational Agents NLP Engine (search) Multimedia Processing Engine Enterprise Infrastructure Interface  Web Services API’s (XML protocols) Text to Speech  Engine CRM CMS Websites (External and Internal) Call Scripts Transaction files Analytics InteliIWSE Knowledge Bases Search Engine(s) Synonyms Prefixes  Application kb Corrections Click to live chat Click to email Click to call back

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InteliWISE Features

  • 1. InteliWISE Features I nvitation, accepting questions, providing actionable responses Appealing invitations, contextual (day of the week, name, ‘welcome back’) Users articulate question in their own words The right, actionable response is shown & spoken INTELIWISE.com | Next Generation Self-Service Platform Why important Mimics human interaction , provides engagement and assistance for user seeking help in finding information
  • 2. InteliWISE Features A ctively navigates through content, enriched by multimedia ‘how do I’s’ Agents opens searched content: subsection, data, multimedia, pdf … User can ask question in every moment, if hesitates or requires “but how do I “ assistance INTELIWISE.com | Next Generation Self-Service Platform Why important Leap search immediately to desired information/ content, providing multimedia access for a better accuracy
  • 3. By pressing “question mark” icon, the pop-up window opens with the tree of most important topics in Client Knowledge Base. InteliWISE Features Presenting the Knowledge Base INTELIWISE.com | Next Generation Self-Service Platform
  • 4. InteliWISE Feature s A nswers from multiple sources, incl. customized knowledge base or seamlessly integrated traditional search Wikipedia or RSS can be supportive resources Why important INTELIWISE.com | Next Generation Self-Service Platform Agent is a ‘one – stop’ source for searched information, that can be found in enterprise base or procedures and resources indexed by current search Agent pulls the answer form Google, Autonomy, Microsoft or other integrated searches
  • 5. InteliWISE Feature s D isplaying contextual business scenario or query auto- completion Why important INTELIWISE.com | Next Generation Self-Service Platform Business scenarios that put an user on the process track Auto – completion, suggesting proper information Contextual assistance in relevant enterprise business process (search, ecommerce, data collection)
  • 6. InteliWISE Features I f doesn’t know the answer, converts to chat with live consultant or forwards the query to helpdesk Opens the live chat or email contact Takes question, classifies it & sends to helpdesk Why important INTELIWISE.com | Next Generation Self-Service Platform Minimizes frustration due to inability to find answer; alarms about the gaps in knowledge or content
  • 7. After user press the “clock” icon, the pop-up window appears w the tree of most important topics in Client Knowledge Base. InteliWISE Features Conversation history INTELIWISE.com | Next Generation Self-Service Platform
  • 8. InteliWISE Features R unning a survey, asking for feedback or training with own interactive trainer It guides through the scenario like a real person It leverages the most current enterprise learning knowledge/ content INTELIWISE.com | Next Generation Self-Service Platform Why important Agent mimics personalized training/ surveying, yet makes this process interactive & engaging Video agents actually runs an e-training or survey
  • 9. INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS How InteliWISE Agent integrates with traditional Call Center support
  • 10. Conversational Agents InteliWISE – Intelligent Self Serve Platform INTELIWISE.com | Next Generation Self-Service Platform Conversational Agents NLP Engine (search) Multimedia Processing Engine Enterprise Infrastructure Interface Web Services API’s (XML protocols) Text to Speech Engine CRM CMS Websites (External and Internal) Call Scripts Transaction files Analytics InteliIWSE Knowledge Bases Search Engine(s) Synonyms Prefixes Application kb Corrections Click to live chat Click to email Click to call back

Editor's Notes

  1. The InteliWISE platform responses to users’ questions that are asked in their own words. The InteliWISE platform mimix human behavior and h uman interaction and provides correct clear actionable responses to questions that users offer.
  2. The InteliWISE platform helps users actually leap search or jump to the answer quicker and faster in response to questions like “how do I?” or “where would I find?”. These kind of questions enable a more positive more satisfied user to what usually is a very complex set of questions that users have.
  3. Sometimes when users are confronted with a platform like InteliWISE they simply wanna have visibility into what the Avatar knows. And the InteliWISE product is able to present the table of contents or the knowledge base directly to the user so they can either click or ask typical questions related to what is in the knowledge base.
  4. The reason that InteliWISE is a one stop source for information is that the information doesn’t just have to come from the knowledge base. It can come from google or from any other integrated sites, Wikipedia or RSS feed to provide customized information related to traditional search questions.
  5. And because InteliWISE platform is so powerful it actually can auto complete portions of questions that are asked and it can step by step move you to contextual business scenarios based upon the questions that are asked so it provides relevant to business information to specific questions.
  6. And the InteliWISE platform can escalate the dialog, for example if it doesn’t know the answer to a question it can convert the dialog to a live consultant or forward the query to a live operator at a help desk that can handle the question minimizing frustration with unanswered questions. This is the power of the InteliWISE platform.
  7. And the InteliWISE platform can go back and either print, display or even transfer the conversational history to a live operator or for live chat purposes. So this InteliWISE platform actually keeps a user by user conversational history of all of the dialog that occurs in individual sessions.
  8. The InteliWISE platform is great for running a survey, asking for feedback or helping to train interactively with web users. It can behave like an interactive support system guided with a knowledge base and running through scenarios just like a live person would only at hundredth of the cost.
  9. The InteliWISE agent is excellent for integrating with your traditional call center software support and business processes. It integrates with most live chat and email systems. It allows you to be able to both voice mine and develop statistical history reporting and is excellent for actually kicking off processes like up selling and cross selling when you are engaging in a web self service environment through your website.
  10. In summary, the InteliWISE platform is an intelligent self served platform. yes it does come with conversational agents that look and behave like they are real. But it is a powerful, multiprocessing engine and NLP engine with text-to-speech that is equipped with both a knowledge base but also access to your content inside your website. This is why the comprehensive platform offered by InteliWISE is such a powerful way to improve and communicate with your web customers.