InteliWISE AnswerNow Agent

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  • 21.04.09
  • 21.04.09
  • 21.04.09
  • 21.04.09
  • 21.04.09
  • InteliWISE AnswerNow Agent

    1. 1. <ul><li>Understanding customers’ queries, in their own way </li></ul><ul><li>Video, lifelike Avatar presentation </li></ul><ul><li>Versatile use: </li></ul><ul><ul><li>– Advertising </li></ul></ul><ul><ul><li>- Customer Service </li></ul></ul><ul><ul><li>(Help, Contact Us) </li></ul></ul><ul><ul><li>Surveying </li></ul></ul><ul><ul><li>Shopping cart </li></ul></ul>Add InteliWISE AnswerNow (tm) Agents to your website
    2. 2. AnswerNow™ Agents - with 3 elements for a breakthrough technology • video avatar or multimedia presentation • powerful technology that understands questions USER INTERFACE KNOWLEDGE BASES & BUSINESS SCENARIOS NLP (Natural Language Processing) Why InteliWISE technology is so powerful and enhances customer experience • actionable responses
    3. 3. Why the website understands any customer’s question… …and powerful technology behind it.` User can input any question: How do I… , Can I … , What’s your … Semantic technology breaks down sentences & questions Powerful algorithms search for the most precise answer NLP (Natural Language Processing ) understanding customer problems, no matter how they formulate them Why InteliWISE technology is so powerful and enhances customer experience
    4. 4. Why customers get their answers fast… … without involving live agents in call center <ul><li>This system presents, shows and </li></ul><ul><li>speaks out right answers </li></ul><ul><li>Answers come from scripts, knowledge </li></ul><ul><li>bases, CRM & ‘you – name’ the sources… </li></ul><ul><li>The can be related with filling out forms, applications etc </li></ul>Why InteliWISE technology is so powerful and enhances customer experience KNOWLEDGE BASES & BUISNESS SCENARIOS , CRM, BILLING SYSTEMS Actionable responses
    5. 5. <ul><li>Our avatars are real actors with their mimics, body language, </li></ul><ul><li>not cartoons nor 3D </li></ul><ul><li>That’s why they attract so much of </li></ul><ul><li>attention of a user & are pleased to interact with </li></ul><ul><li>We have + 120 video avatars to </li></ul><ul><li>choose from now </li></ul>Why this video avatar is so appealing… ... And customers problems are solved through multimedia Why InteliWISE technology is so powerful and enhances customer experience interactive video or multimedia content USER INTERFACE
    6. 6. What’s next Getting Virtual Agent on your site
    7. 7. What’s next Getting Virtual Agent on your site Areas of application
    8. 8. What’s next Getting Virtual Agent on your site Adding Virtual Agent to your Help, FAQ or Contact Us is as easy as 1-2-3 Step 2 (2 Days) Step 1 (1 Day) Step 2 (7 Days or more) Build Answers’ Knowledge Base Build dialogue & business scenarios Integrate with existing data bases From InteliWISE library (record one) Immediate publishing via SaaS (cloud–based) model Fitting layouts, pages, existing web elements Select Avatar Publish
    9. 9. What’s next Getting Virtual Agent on your site How to start? Ask us for a free trial Call us at +1 408 524 3041 Email us at [email_address] Tweet us at twitter.com/inteliwise
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