InteliWISE Answer Now

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  • InteliWISE self service agents can lower your cost of customer service and interaction while improving the customer experience overall and enhancing your live agent productivity.
  • InteliWISE was founded about four years ago with a vision of actually changing the way businesses behave and how the websites communicate with their millions of customers. We are funded by some industry visionaries and our executive management team are all veterans of the software industry with a track record of bringing successful companies to market.
  • A number of companies in a wide range of industries are realizing benefits of this platform, from technology to food distribution and transportation and even small manufacturing. These companies are using this technology which has been given multiple awards and does deliver an improved web user experience.
  • Industries are using conversational agents because of three predominant business challenges when users are not really engaging with websites, when traditional customer service costs are high and when the conversion from the website tends to drop off . This is why conversational agents are being deployed in the marketplace today.
  • The key to this award winning solution is InteliWISE’s ability to deploy a very powerful NATURAL LANGUAGE PROCESSOR. This innovative internet technology allows users a better experience when they actually can engage with voice and sounds instead of just traditional hunt and click from the keyboard.
  • InteliWISE has a unique ability to deliver an experience very similar to what it’d be to engage with a real life person who’s a product marketer , an executive sales coach, a call center agent , a policy communicator, and you can actually engage with celebrities or mascots.
  • It is ability to bring three components or elements together that gives InteliWISE its ability to deliver this breakthrough experience. The user interface where you actually see an Avatar, a powerful NLP engine and the ability to agreegate and use knowledge bases .
  • The Avatar actually understands customers questions written in their own format so when a web user wants to ask “how do I do this?”, or “can I?” or “what is your.?” Those kind of questions allow the Avatar to break down what the user is asking and respond with a powerful but precise answer.
  • The Avtar understands the answer and goes out to the knowledge base and actually presents and shows the customer the answer as well as telling them, so you both see and hear the answer that comes from scripts , knowledge bases or CRM file. They can actually help you in filling out forms or in addressing applications.
  • The Avatars are actually very appealing and customers problems are solved by integrating both words and multimedia. These avatars are real actors , they are not cartoons, and they give you the appearance of a real pleasing person to interact with. You can choose from a library of hundreds of video avatars or create your own.
  • 21.04.09 InteliWISE technology is deployed in predominantly for enterprise application areas in the customer care or call center area; with sales and e-commerce where the Avatars behave like sales agents. In a guided search manner to talk about products or with e-learning and other intranet applications like HR.
  • InteliWISE Technology can reduce your operational costs, improve customer conversions, provide you with a rich statistical data reporting and really give you visibility into the kind of questions and intentions of your customer base. This is a very strong and powerful way to touch your customers directly and listen to them.
  • Customer satisfaction improves as you deliver more and more relevant information to them. And by using the InteliWISE Avatar Platform you not only get your messages through the clutter more effectively but you are able to improve your customer satisfaction and lower costs at the same time.
  • InteliWISE take self service agents to the next level by integrating user interfaces that look and behave interactively with a natural language processor that understands what questions are being asked and by tying up and delivering actionable responses directly to customer questions.
  • InteliWISE has already created conversational agents for you. Their interactive video that have been pieced together that give the appearance of building actual report and responding with life like movements based upon questions asked of them. This internet site looks and feels like you are connecting with the video agent.
  • This technology has both components for the front end and the back end. It gives you video characters, a powerful NLP engine, and a media server but also on the back end is a rich statistic dashboard to give you insight into what your customers are asking.
  • The information that the Avatars talk from can be from your call center scripts from a CMS, from a CRM file, from our knowledge base,. They use XML protocols to access these files using web services so that building and developing the content for the Avatars is as simple as using Open Standars XML protocols.
  • The rich statistical reporting and analytics that comes with this system allows you to improve user satisfaction overtime. It gives you real insight into the number of conversations that are asked, how they are asked, what areas you are able to address and where there are unrecognized queries so you can add content to the system.
  • We invite you to talk with our agent at inteliwise.com and discover what many companies have already found. That this can actually lower your cost but yet improve the quality of your customers or users web experience.
  • InteliWISE Answer Now

    1. 1. <ul><li>InteliWISE Self Service Agents </li></ul><ul><li>Virtual Agents with business language recognition for Contact Centers </li></ul><ul><li>Superior multichannel customer experience </li></ul><ul><li>Leveraging live agent productivity </li></ul><ul><li>Lowering cost of interaction </li></ul>www.InteliWISE.com Marcin Strzalkowski [email_address] +48 506 66 33 22
    2. 2. <ul><li>InteliWISE Corporate Overview </li></ul><ul><li>Founded in 2005 with the vision of changing the way business websites communicate with millions of customers </li></ul><ul><li>We are a Next Generation/ Web3.0 Conversation Agent solution provider, in SaaS platform integrating AI, Video, Audio </li></ul><ul><li>Focusing on Virtual Agent technologies to grow online businesses </li></ul><ul><li>Silicon Valley company (Sunnyvale, California) with development in Europe (Warsaw/Poland) </li></ul><ul><li>Funded by Asseco Group, but largely by Founders, strategic support from Intel Capital </li></ul><ul><li>Executive Management all veterans of the Software Industry with a combined experience of over 50 years with a track record of building successful companies </li></ul>Intelligent Customer Care across all platforms, improving satisfaction, increasing sales and reducing operating expenditures INTELIWISE | Next Generation Self-Service Platform
    3. 3. Technology Food and distribution Transportation Small manufacturing More and more Clients are realizing the benefits of this Platform…. <ul><li>InteliWISE have created one of the most interesting avatars on the AI market – N ewsweek </li></ul><ul><li>Best Website, WebStarFestival </li></ul><ul><li>Award at Technicon Innovations Fair </li></ul><ul><li>ComputerWorld „The Most innovative Broadband Service” </li></ul>Media & Awards 800 business clients, including: INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS
    4. 4. Why Conversational Agents are becoming Popular? Insights into 3 challenges. Source: Forrester 2007, Harris Interactive Report CER 200, Jupiter (Media Metrix), McKinsey 2005, PBI 2008 Customer Care Report Business challenges INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS Low level of users engagement <ul><li>In 2008 users viewed 140M video files </li></ul><ul><li>Traditional enterprise content not engaging anymore </li></ul><ul><li>Suffering from difficulty of cutting through information clutter </li></ul>High customer service cost <ul><li>On average 90% of all customers queries are calls </li></ul><ul><li>The average cost of live/call contact with customers is $5 – $35. </li></ul>Low conversions <ul><li>Average drop-off rate in conversion process is >90% </li></ul>
    5. 5. InteliWISE delivers Virtual Agents – with powerful Natural Language Processing Technology INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>Innovative internet technology – that more and more companies are using globally </li></ul><ul><ul><li>Users are using their own language and more of its voice and sounds , instead of keybo a rds </li></ul></ul><ul><li>InteliWISE delivers award – winning solution that combines </li></ul><ul><ul><li>AI technologies to help understand users’ intention when they ask questions their own way </li></ul></ul><ul><ul><li>Interactive video and voice - to build great customers experience </li></ul></ul>
    6. 6. <ul><li>Conversational Agents </li></ul><ul><li>Executive Sales Avatars </li></ul><ul><li>C all C enter Avatars </li></ul><ul><li>Product Marketeers </li></ul><ul><li>WebForms Assistants </li></ul><ul><li>Web A lert Avatar </li></ul><ul><li>Policy C ommunicators </li></ul><ul><li>Celebrity and Mascot Avatars </li></ul><ul><li>Market Research Avatars </li></ul>INTELIWISE: PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU MultiMedia Process Consistency + InteliWISE powerful solutions across all platforms
    7. 7. InteliWISE Self – Service Agents , with 3 elements for a breakthrough technology INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>KNOWLEDGE BASES & BUSINESS SCENARIOS: actionable responses </li></ul><ul><li>NLP (Natural Language Processing): powerful technology that understands questions </li></ul><ul><li>USER INTERFACE: video avatar or multimedia presentation </li></ul>
    8. 8. Why the website understands any customer’s question… … and powerful technology behind it INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>NLP (Natural Language Processing): understanding customer problems, no matter how they formulate them </li></ul><ul><li>User can input any question </li></ul><ul><li>How do I… , Can I … , What’s your … </li></ul><ul><li>Semantic technology breaks down sentences & questions </li></ul><ul><li>Powerful algorithms search for the most precise answer </li></ul>
    9. 9. Why customers get their answers fast… … without involving live agents in call center INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>KNOWLEDGE BASES, BUSINESS SCENARIOS, CRM, billing systems: Actionable responses </li></ul><ul><li>This system presents, shows and speaks out right answers </li></ul><ul><li>Answers come from scripts, knowledge bases, CRM & ‘you – name’ the sources… </li></ul><ul><li>The can be related with filling out forms, applications etc </li></ul>
    10. 10. Why this avatar is so appealing… ... A nd customers problems are solved through multimedia INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>USER INTERFACE: interactive video or multimedia content </li></ul><ul><li>Our avatars are real actors with their mimics, body language, not cartoons nor 3D </li></ul><ul><li>That’s why they attract so much of attention of a user & are pleased to interact with </li></ul><ul><li>We have + 120 video avatars to choose from, now </li></ul>
    11. 11. Enterprises Applications Fo u r key enterprise areas, where user’s engagement is the key INTELIWISE | Next Generation Self-Service Platform (eLearning)
    12. 12. VALUE PROPOSITION How Conversational Agents are serving Marketing&Sales, Customer Care & Search? <ul><li>InteliWISE offers : </li></ul><ul><li>Reduced Operational Costs </li></ul><ul><li>Improved Conversions </li></ul><ul><li>Automated Statistical Data Reporting </li></ul><ul><li>Visibility into Customer Base </li></ul><ul><li>Enhanced Customer Satisfaction </li></ul><ul><li>Another Avenue to Touch Customers </li></ul>INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU
    13. 13. Value Proposition is relevant where user experience and business performance are compared INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS CUSTOMER/ USER RELEVANCE (satisfaction, loyalty) CORPORATE RELEVANCE (ROI)
    14. 14. InteliWISE Self – Service Agents , with 3 elements for a breakthrough technology INTELIWISE | NEW USER EXPERIENCE WITH VIDEO AVATARS <ul><li>KNOWLEDGE BASES & BUSINESS SCENARIOS: Actionable responses </li></ul><ul><li>NLP (Natural Language Processing): understanding customer problems, no matter how they formulate them </li></ul><ul><li>USER INTERFACE: interactive video or multimedia content </li></ul>
    15. 15. Conversational Agents O ur interactive video is the key in building rapport and improving the intranet site's look and feel ...we have +120 interactive virtual video agents to choose from INTELIWISE.com | Next Generation Self-Service Platform
    16. 16. Technology, Platform & Applications The only front–and–backend platform We have the only fully integrated platform with a video Interface for Conversational Agents to deliver Knowledge to company’s online users INTELIWISE | PUTTING CONVERSATIONAL AGENTS TO WORK FOR YOU SMB Enterprise
    17. 17. How it works Ready for integrations with dynamic data from leading IT systems, for a complete business process fulfilment Variant A Variant B Variant C Variant D INTELIWISE.com | Next Generation Self-Service Platform
    18. 18. Statistical Reporting & Analytics, that help to capture employees intentions ALL EXPORTABLE (to Webtrends) <ul><li>Users satisfaction ratio </li></ul><ul><li>Number of conversations (time/ user breakdown) </li></ul><ul><li>Number of questions responded / redirected to helpdesk </li></ul><ul><li>Number of unrecognized queries </li></ul><ul><li>Number of answeres redirected to Google / Other search </li></ul>INTELIWISE.com | Next Generation Self-Service Platform
    19. 19. Talk with our Agent: www.inteliwise.com INTELIWISE.com | Next Generation Self-Service Platform

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