Working smarter through social learning

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  • 1. InternetTimeAlliance.com Working Smarter through Social Learning Harold Jarche jarche.comSaturday, 5February, 2011 1
  • 2. 84% of workers want to quit! Steve Denning quoting 2010 “Manpower” surveySaturday, 5February, 2011 2
  • 3. Work has Changed Artisans - Hierarchies - Networks ~19th C +/- 20th C 21st CSaturday, 5February, 2011 3
  • 4. Hyperlinks subvert Hierarchies* Internet Unlimited Self- Information Distributed publishing Work * cluetrain.comSaturday, 5February, 2011 4
  • 5. mass } decentralized social Photo: ma3t egyptSaturday, 5February, 2011 5
  • 6. SOCIAL MEDIASaturday, 5February, 2011 6
  • 7. http://flickr.com/photos/brianhendrix/ work! work? http://flickr.com/photos/8594424@N07/Saturday, 5February, 2011 7
  • 8. Work Work Training Learning & Education Work is Learning & Learning is the WorkSaturday, 5February, 2011 8
  • 9. increasing speed of access to knowledge - this is socialSaturday, 5February, 2011 9
  • 10. ? ! ? ? ? ! ! Collaboration is social and not hierarchical by natureSaturday, 5February, 2011 10
  • 11. Organizational Learning Apprenticeship - Training - Collaboration ~19th C +/- 20th C 21st CSaturday, 5February, 2011 11
  • 12. Robert Kelley, CMU asked knowledge workers: “What percentage of the knowledge you need to do your job is stored in your own mind?” 1986: 75% 1997: 18% 2006: estimated 9%Saturday, 5February, 2011 12
  • 13. What is the imporant work in our organizations?Saturday, 5February, 2011 13
  • 14. simple work is getting automated http://commons.wikimedia.org/wiki/User:MattesSaturday, 5February, 2011 14
  • 15. complicated work is getting outsourced http://www.flickr.com/photos/geekstats/5257099568Saturday, 5February, 2011 15
  • 16. Where should we focus our attention & resources?Saturday, 5February, 2011 16
  • 17. http://www.flickr.com/photos/rcastag/ http://www.flickr.com/photos/chromatic creative work and ... ... complex workSaturday, 5February, 2011 17
  • 18. H.L. Mencken For every complex problem there is an answer that is clear, simple and wrong.Saturday, 5February, 2011 18
  • 19. Tacit KnowledgeSaturday, 5February, 2011 19
  • 20. Autonomy Mastery Sense of PurposeSaturday, 5February, 2011 20
  • 21. When We Remove Artificial Boundaries We Enable InnovationSaturday, 5February, 2011 21
  • 22. Social Learning Training Cynefin framework by Dave SnowdenSaturday, 5February, 2011 22
  • 23. we share tacit knowledge through conversationSaturday, 5February, 2011 23
  • 24. Working Sma!er A"roachesSaturday, 5February, 2011 24
  • 25. Dependent: Instruction Inter- dependent: Social & Collaborative~90% Independent: Supported by tools & Personal information Knowledge ManagementSaturday, 5February, 2011 25
  • 26. Source: Jane Hart - c4lpt.co.ukSaturday, 5February, 2011 26
  • 27. Strategic Alignment Autonomy Source: Charles Jennings - charles-jennings.blogspot.comSaturday, 5February, 2011 27
  • 28. Source: Charles Jennings - duntroon.comSaturday, 5February, 2011 28
  • 29. Weak central Strong distributedSaturday, 5February, 2011 29
  • 30. Social Media Policy as Boundary “Will what you’re about to share online offend, surprise, or shock your: Spouse Mother Employer (current or future) Clients (current or future) Business partners (current or future) Coworkers Children in a way which critically jeopardizes your relationship? If you answer even one “Yes” for this short list of people, think long and hard before publishing your content.” Mike Brown - brainzooming.comSaturday, 5February, 2011 30
  • 31. Wiki as AttractorSaturday, 5February, 2011 31
  • 32. weak central + strong distributed = social 1) Collaborative Work enabled by Social Learning Workers Communicating & Connecting 2) Emergent (Next) Mgt 3) Tools & Practices ProcessesSaturday, 5February, 2011 32