Working smarter through social learning

InternetTimeAlliance.com Working Smarter through Social Learning Harold Jarche jarche.comSaturday, 5February, 2011 1

84% of workers want to quit! Steve Denning quoting 2010 “Manpower” surveySaturday, 5February, 2011 2

Work has Changed Artisans - Hierarchies - Networks ~19th C +/- 20th C 21st CSaturday, 5February, 2011 3

Hyperlinks subvert Hierarchies* Internet Unlimited Self- Information Distributed publishing Work * cluetrain.comSaturday, 5February, 2011 4

mass } decentralized social Photo: ma3t egyptSaturday, 5February, 2011 5

SOCIAL MEDIASaturday, 5February, 2011 6

http://ﬂickr.com/photos/brianhendrix/ work! work? http://ﬂickr.com/photos/8594424@N07/Saturday, 5February, 2011 7

Work Work Training Learning & Education Work is Learning & Learning is the WorkSaturday, 5February, 2011 8

increasing speed of access to knowledge - this is socialSaturday, 5February, 2011 9

? ! ? ? ? ! ! Collaboration is social and not hierarchical by natureSaturday, 5February, 2011 10

Organizational Learning Apprenticeship - Training - Collaboration ~19th C +/- 20th C 21st CSaturday, 5February, 2011 11

Robert Kelley, CMU asked knowledge workers: “What percentage of the knowledge you need to do your job is stored in your own mind?” 1986: 75% 1997: 18% 2006: estimated 9%Saturday, 5February, 2011 12

What is the imporant work in our organizations?Saturday, 5February, 2011 13

simple work is getting automated http://commons.wikimedia.org/wiki/User:MattesSaturday, 5February, 2011 14

complicated work is getting outsourced http://www.ﬂickr.com/photos/geekstats/5257099568Saturday, 5February, 2011 15

Where should we focus our attention & resources?Saturday, 5February, 2011 16

http://www.ﬂickr.com/photos/rcastag/ http://www.ﬂickr.com/photos/chromatic creative work and ... ... complex workSaturday, 5February, 2011 17

H.L. Mencken For every complex problem there is an answer that is clear, simple and wrong.Saturday, 5February, 2011 18

Tacit KnowledgeSaturday, 5February, 2011 19

Autonomy Mastery Sense of PurposeSaturday, 5February, 2011 20

When We Remove Artiﬁcial Boundaries We Enable InnovationSaturday, 5February, 2011 21

Social Learning Training Cyneﬁn framework by Dave SnowdenSaturday, 5February, 2011 22

we share tacit knowledge through conversationSaturday, 5February, 2011 23

Working Sma!er A"roachesSaturday, 5February, 2011 24

Dependent: Instruction Inter- dependent: Social & Collaborative~90% Independent: Supported by tools & Personal information Knowledge ManagementSaturday, 5February, 2011 25

Source: Jane Hart - c4lpt.co.ukSaturday, 5February, 2011 26

Strategic Alignment Autonomy Source: Charles Jennings - charles-jennings.blogspot.comSaturday, 5February, 2011 27

Source: Charles Jennings - duntroon.comSaturday, 5February, 2011 28

Weak central Strong distributedSaturday, 5February, 2011 29

Social Media Policy as Boundary “Will what you’re about to share online offend, surprise, or shock your: Spouse Mother Employer (current or future) Clients (current or future) Business partners (current or future) Coworkers Children in a way which critically jeopardizes your relationship? If you answer even one “Yes” for this short list of people, think long and hard before publishing your content.” Mike Brown - brainzooming.comSaturday, 5February, 2011 30

Wiki as AttractorSaturday, 5February, 2011 31

weak central + strong distributed = social 1) Collaborative Work enabled by Social Learning Workers Communicating & Connecting 2) Emergent (Next) Mgt 3) Tools & Practices ProcessesSaturday, 5February, 2011 32

http://www.jarche.com	164
http://humancapitalleague.com	24
http://blog.didaclab.com	16
http://coachingdk.wordpress.com	9
https://si0.twimg.com	3
http://www.netvibes.com	1
http://translate.googleusercontent.com	1
http://eleeward.squarespace.com	1
http://us-w1.rockmelt.com	1

Working smarter through social learning

by Harold Jarche

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