Training & the Networked Workplace

Training and the Networked Workplace Harold Jarche www.jarche.com Copyright: Creative Commons Attribution http://creativecommons.org/licenses/by/2.5/

Part 1: The changing nature of work

19th Century: Factory Model

20th Century: Clocks & Cubicles http://ﬂickr.com/photos/brianhendrix/

19th & 20th Centuries Hierarchy “management knows best” the outside world Management Workers

21st Century Learning-Working-Playing http://ﬂickr.com/photos/8594424@N07/

21st Century Reality: Networks Invert the Pyramid the outside world Workers the ? rld wo ou ts de ide tsi Management wo ou rld e th

Signs of Flattening Check Internet before the Showroom Google symptoms prior to Doctor’s Ofﬁce Online comparison, booking & shopping Wikipedia trumps Britannica & Encarta Craigslist & Kajiji obsolesce Classiﬁed Ads

Complexity, the 21st C. Norm Cyneﬁn Framework

Training Inadequate for Emergent Practice Training Cyneﬁn Framework

First we have to take action: Probe 21st C. Emergent Practices Probe Sense Respond COMPLEX ENVIRONMENT Learning by Doing

P-S-R 1) Probing Workers Information, Knowledge & Trust 2) Sense- 3) Responding making Management

Part 2: A New Model for Working & Learning Harold Jarche www.jarche.com

Roots of Training: Hierarchies & Control

“Hyperlinks Subvert Hierarchy” wirearchy.com

Connecting & Communicating CEO of Best Buy, Brad Anderson, now regards his role as facilitator, vetting ideas from the front lines

Supporting (Emergent) Work in Complex Environments 1) Collaborative Work & Learning Workers Connecting & Communicating 2) Emergent 3) Tools & Practices Processes Management

http://www.ﬂickr.com/photos/jimmybrown/3086281852/ time for a change?

Personal Knowledge Management (PKM) Personal Learning Environments (PLE) By Lilia Eﬁmova

PKM Method

Lurk & Listen Twitter Blogs Forums Get out of your Ofﬁce http://ﬂickr.com/photos/lupusinclitos/706530750/

Get Feedback & Share Write a Blog Tweet Publish Talk Be Open & Attentive http://ﬂickr.com/photos/bbdh/2487484

Simplify & Synthesize

Join Networks Connect to Others Photo by Jay Cross

1) Collaborative Work & Learning Customers Workers Connecting & Communicating 2) Emergent 3) Tools & Practices Processes Management

Follow-up Resources • www.delicious.com/jarche/atmc

Training & the Networked Workplace

by Harold Jarche on May 26, 2009

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Training & the Networked Workplace — Presentation Transcript