Training and the
Networked Workplace
Harold Jarche
www.jarche.com
Copyright: Creative Commons Attribution
http://creativecommons.org/licenses/by/2.5/

Part 1: The changing
nature of work

19th Century:
Factory Model

20th Century:
Clocks & Cubicles
http://flickr.com/photos/brianhendrix/

19th & 20th Centuries
Hierarchy
“management knows best”
the outside world
Management
Workers

21st Century
Learning-Working-Playing
http://flickr.com/photos/8594424@N07/

21st Century Reality:
Networks Invert the Pyramid
the outside world
Workers
the
?
rld
wo
ou
ts
de
ide
tsi
Management
wo
ou
rld
e
th

Signs of Flattening
Check Internet before the Showroom
Google symptoms prior to Doctor’s Office
Online comparison, booking & shopping
Wikipedia trumps Britannica & Encarta
Craigslist & Kajiji obsolesce Classified Ads

Complexity, the 21st C. Norm
Cynefin Framework

Training Inadequate for Emergent Practice
Training
Cynefin Framework

First we have to take action:
Probe
21st C.
Emergent Practices
Probe Sense Respond
COMPLEX
ENVIRONMENT
Learning by Doing

P-S-R
1) Probing
Workers
Information,
Knowledge
& Trust
2) Sense-
3) Responding
making
Management

Part 2: A New Model
for Working & Learning
Harold Jarche
www.jarche.com

Roots of Training:
Hierarchies & Control

“Hyperlinks Subvert Hierarchy”
wirearchy.com

Connecting &
Communicating
CEO of Best Buy, Brad Anderson,
now regards his role as facilitator,
vetting ideas from the
front lines

Supporting (Emergent) Work in
Complex Environments
1) Collaborative Work & Learning
Workers
Connecting &
Communicating
2) Emergent 3) Tools &
Practices Processes
Management

http://www.flickr.com/photos/jimmybrown/3086281852/
time for a change?

Personal Knowledge Management (PKM)
Personal Learning Environments (PLE)
By Lilia Efimova

PKM Method

Lurk & Listen
Twitter
Blogs
Forums
Get out of your Office
http://flickr.com/photos/lupusinclitos/706530750/

Get Feedback & Share
Write a Blog
Tweet
Publish
Talk
Be Open & Attentive
http://flickr.com/photos/bbdh/2487484

Simplify & Synthesize

Join Networks
Connect to Others
Photo by Jay Cross

1) Collaborative Work & Learning
Customers
Workers
Connecting &
Communicating
2) Emergent 3) Tools &
Practices Processes
Management

Follow-up Resources
• www.delicious.com/jarche/atmc