Training 21 C

The Training Department in the 21st Century Workplace
Harold Jarche www.jarche.com How will the training function need to change to reflect the workplace?

Work
The way that we have worked, and what we consider employment, has changed through the centuries

19th Century The work environment was relatively simple and best practices for management and communications were developed that still inform many of our current work practices.

20th Century http://flickr.com/photos/brianhendrix/ The information age emerged and organisations had to deal with complicated environments. The flood of management books is an example that there was no single best practice, only good practices.

21st Century http://flickr.com/photos/8594424@N07/ Our work environments are becoming complex, blurring the lines between work, home and play. We now have access to anyone at anytime.

Simple - Cause & Effect Obvious
Complicated - Cause & Effect needs Analysis
Complex - Cause & Effect only seen in Retrospect
Chaotic - No Relation between Cause & Effect
Cynefin Framework More info: http://www.cognitive-edge.com /

Complex Environments: We need to Probe (Act) first, then Sense & Respond‏ 19th C. Best Practices SIMPLE Sense Categorize Respond 20th C. Good Practices COMPLICATED Sense Analyze Respond 21st C. Emergent Practices COMPLEX Probe Sense Respond

Indicators of Change
Digital tools democratize access to information
Hyperlinks subvert hierarchy
It’s a “ubiquitously connected & pervasively proximate” world
Crowd-sourcing
Beta releases

Industrial Hierarchy “management knows best” Management Workers the outside world

Networked Reality “time to invert the pyramid?” Management Workers the outside world ? the outside world the outside world

Wirearchy a new model for work

"a dynamic two-way flow of power and authority based on information, knowledge, trust and credibility, enabled by interconnected people and technology" - Jon Husband
Wirearchy http://wirearchy.com/

First we have to take action: Probe 21st C. Emergent Practices COMPLEX ENVIRONMENT Probe Sense Respond

A New Model for Work & Learning Management Information Knowledge & Trust Workers 1) Probing 2) Sense- making 3) Responding

Training c. 21st Century Supporting Work in Complex Environments Connecting & Communicating 3) Tools 2) Emergent Practices 1) Collaborative Work/Learning

How do I start?

Be an active & continuous learner
Be a lurker (passive participant) LISTEN
Communicate what you observe
Continuously collect feedback, not just after courses
Make it easy to share information by simplifying & synthesizing
Use Web Networks as research tools

Contact: harold@jarche.com
Cartoons: gapingvoid.com

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Training 21 C

by Harold Jarche

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