Training 21 C
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Training 21 C



A proposed model for the training department in the 21st Century.

A proposed model for the training department in the 21st Century.



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  • There is a short 5 minute audio version (slightly different) here:
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  • Harold, I had no idea you were also a Cognitive Edge adept ... really enjoyed the slide show, sorry to have missed your narrative, which I can only imagine. I hadn't actually thought of connecting the concepts of the Cynefin framework to the new workplace, but will definitely give it some more thought now. If you have a minute, check out my Slideshare presentation on Workplace 2.0 - here:
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  • Over ten years looking at intersection of learning, work and technology interested in how the lines between work and learning are blurring as we become more connected online Today will examine how the training function may need to change to reflect changes in the workplace

Training 21 C Presentation Transcript

  • 1.
    • The Training Department in the 21st Century Workplace
    Harold Jarche How will the training function need to change to reflect the workplace?
  • 2. Work
    • The way that we have worked, and what we consider employment, has changed through the centuries
  • 3. 19th Century The work environment was relatively simple and best practices for management and communications were developed that still inform many of our current work practices.
  • 4. 20th Century The information age emerged and organisations had to deal with complicated environments. The flood of management books is an example that there was no single best practice, only good practices.
  • 5. 21st Century Our work environments are becoming complex, blurring the lines between work, home and play. We now have access to anyone at anytime.
  • 6.
    • Simple - Cause & Effect Obvious
    • Complicated - Cause & Effect needs Analysis
    • Complex - Cause & Effect only seen in Retrospect
    • Chaotic - No Relation between Cause & Effect
    Cynefin Framework More info: /
  • 7. Complex Environments: We need to Probe (Act) first, then Sense & Respond‏ 19th C. Best Practices SIMPLE Sense Categorize Respond 20th C. Good Practices COMPLICATED Sense Analyze Respond 21st C. Emergent Practices COMPLEX Probe Sense Respond
  • 8. Indicators of Change
    • Digital tools democratize access to information
    • Hyperlinks subvert hierarchy
    • It’s a “ubiquitously connected & pervasively proximate” world
    • Crowd-sourcing
    • Beta releases
  • 9. Industrial Hierarchy “management knows best” Management Workers the outside world
  • 10. Networked Reality “time to invert the pyramid?” Management Workers the outside world ? the outside world the outside world
  • 11. Wirearchy a new model for work
  • 12.
    • "a dynamic two-way flow of power and authority based on information, knowledge, trust and credibility, enabled by interconnected people and technology" - Jon Husband
  • 13. First we have to take action: Probe 21st C. Emergent Practices COMPLEX ENVIRONMENT Probe Sense Respond
  • 14. A New Model for Work & Learning Management Information Knowledge & Trust Workers 1) Probing 2) Sense- making 3) Responding
  • 15. Training c. 21st Century Supporting Work in Complex Environments Connecting & Communicating 3) Tools 2) Emergent Practices 1) Collaborative Work/Learning
  • 16. How do I start?
  • 17.
    • Be an active & continuous learner
    • Be a lurker (passive participant) LISTEN
    • Communicate what you observe
    • Continuously collect feedback, not just after courses
    • Make it easy to share information by simplifying & synthesizing
    • Use Web Networks as research tools
  • 18.
          • Contact: