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complexity, the web and work for information-based businesses

complexity, the web and work for information-based businesses

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Net Work Presentation Transcript

  • 1. Harold Jarche jarche.com Net Work complexity, the web & business Thursday, 21January, 2010 1
  • 2. Complexity, or How the Internet Changed Everything Thursday, 21January, 2010 2
  • 3. More Connections More Complexity Complex Complicated Simple Thursday, 21January, 2010 3
  • 4. Bands Kingdoms Democracy - - - Local Business Corporations Value Networks - - - Apprenticeship Training Collaboration Thursday, 21January, 2010 4
  • 5. Hyperlinks subvert Hierarchies Org 1.0 Internet Social Unlimited Media Information Distributed Work Thursday, 21January, 2010 5
  • 6. H.L. Mencken “For every complex problem there is an answer that is clear, simple and wrong.” Thursday, 21January, 2010 6
  • 7. Complexity: 21st century norm Cynefin Framework Thursday, 21January, 2010 7
  • 8. Emergent practice: learn to read the waves Thursday, 21January, 2010 8
  • 9. Emergent Practice: Learning as we go Training & Schooling Thursday, 21January, 2010 9
  • 10. http://www.jarche.com/2009/06/co-operation-for-networks/ Thursday, 21January, 2010 10
  • 11. The Internet Changed Everything Thursday, 21January, 2010 11
  • 12. Network Effect: when a good or service has more value the more that other people have it too Thursday, 21January, 2010 12
  • 13. • Web 1.0: Content, Read Only • Basic Infrastructure • HTML, URI • Web 2.0: Participative, Read/Write • Social Innovations (we learn) • RSS, AJAX • Web 3.0: Meaningful, Contextual • Semantic, Technology Innovations (Web learns) • RDF, OWL http://www.jarche.com/2010/01/evolution-of-the-web/ Thursday, 21January, 2010 13
  • 14. Thursday, 21January, 2010 14
  • 15. Inside our organizations we need to collaborate & share our know-how - this is social Thursday, 21January, 2010 15
  • 16. ? ! Organizations, customers & co-workers need to understand each other - this too is social Thursday, 21January, 2010 16
  • 17. tacit emergent knowledge practices Complexity explicit best knowledge practices Application Thursday, 21January, 2010 17
  • 18. tacit emergent knowledge practices conversation collaboration Complexity explicit best knowledge practices documentation training Application Thursday, 21January, 2010 18
  • 19. Connect conversation collaboration Complexity Filter Aggregate documentation training Application Thursday, 21January, 2010 19
  • 20. Personal Knowledge Management our part of the social learning contract aka: PLE Connect Exchange Contribute Thursday, 21January, 2010 20
  • 21. Feed Readers Social Bookmarks Micro-blogs Connect Exchange Social Blogs Networks Contribute http://www.jarche.com/2009/11/pkm-overview/ Thursday, 21January, 2010 21
  • 22. Aggregate Filter Connect WordPress Thursday, 21January, 2010 22
  • 23. Thursday, 21January, 2010 23
  • 24. Social Learning getting things done in Networks Thursday, 21January, 2010 24
  • 25. Enterprise 1.0 F.W.Taylor: Scientific Management (1911) Functional Management Standard Methods Enforced Adoption Thursday, 21January, 2010 25
  • 26. Enterprise 2.0 the use of emergent social software platforms within companies, or between companies and their partners or customers Thursday, 21January, 2010 26
  • 27. Why? Because the Internet Changed Everything • Volume • Velocity • Virtualization • Variability Thursday, 21January, 2010 27
  • 28. Volume We cannot master all the knowledge needed for our work http://www.flickr.com/photos/josephrobertson/127758523/ Thursday, 21January, 2010 28
  • 29. Velocity Get used to Life in Perpetual Beta Thursday, 21January, 2010 29
  • 30. Virtualization blurring lines between working, learning & living Work Home ? School Thursday, 21January, 2010 30
  • 31. Variability multiple roles little standardized work Thursday, 21January, 2010 31
  • 32. Thursday, 21January, 2010 32
  • 33. Enterprise 2.0 • Who you know: communities of practice • Need to share: tacit knowledge • Results Oriented Work Environment • Team-centric • Democratic • Wirearchical Thursday, 21January, 2010 33
  • 34. http://wirearchy.com/ Thursday, 21January, 2010 34
  • 35. <wirearchy> The Social Business</wirearchy> • ubiquitous use of social tools & networks • greater personal autonomy • self-organization of groups & projects • very porous boundaries with the world • greater non-financial motivation • sr management as movie producers/investors • Source: Stowe Boyd Thursday, 21January, 2010 35
  • 36. Where is your Market? Source: Craig Chelius Thursday, 21January, 2010 36
  • 37. Connecting Ideas with Communities Thursday, 21January, 2010 37
  • 38. 1. connect right Mavens with potential Innovators, 2. target Early Adopters via Connectors and then 3. find Salespeople to influence the Early Majority http://www.jarche.com/2009/06/connecting-ideas-with-communities/ Thursday, 21January, 2010 38
  • 39. Upstarts & Incumbants http://www.jarche.com/2007/06/entrants-and-incumbents/ Thursday, 21January, 2010 39
  • 40. In order to survive disruptive change in your industry, you must first know how you add value for your customers. Thursday, 21January, 2010 40