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Integrating learning and work CSTD 2011
 

Integrating learning and work CSTD 2011

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Presentation at CSTD Toronto on 16 November 2011.

Presentation at CSTD Toronto on 16 November 2011.

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    Integrating learning and work CSTD 2011 Integrating learning and work CSTD 2011 Presentation Transcript

    • integrating learning & work Harold Jarche @hjarche jarche.com InternetTimeAlliance.comWednesday, 16November, 2011
    • What’s your experience?Wednesday, 16November, 2011
    • Think about a Performance Issue at Work What is this person’s problem?Wednesday, 16November, 2011
    • What’s the cause of the performance problem? 1. Expectations & Feedback 2. Tools & Resources 3. Consequences & Incentives 4. Skills & Knowledge 5. Individual Capacity 6. Motives & PreferencesWednesday, 16November, 2011
    • Training can only address #4: Lack of Skills & Knowledge Training: a solution looking for a problemWednesday, 16November, 2011
    • my journey from training (military) to performance improvement (CPT) to social learning (Entreprise collaborative) to working smarter (Internet Time Alliance)Wednesday, 16November, 2011
    • the journey Military Training Development Officer Certified Performance Technologist Social Learning: EntrepriseCollaborative.com Working Smarter: InternetTimeAlliance.comWednesday, 16November, 2011
    • ISD ADDIE Trained Soldier Aim of Individual Training SystemWednesday, 16November, 2011
    • But ...Wednesday, 16November, 2011
    • does trained = ready for battle? Photo by Mac CoatesWednesday, 16November, 2011
    • not quite ...Wednesday, 16November, 2011
    • Collective Training Photo by DVIDSHUB Informal (gaming & simulation) Work together as a unit (social) Run by operations, not trainingWednesday, 16November, 2011
    • Human Performance Technology: a systems viewWednesday, 16November, 2011
    • Mega: Community & Society Macro: Organization Micro: Team, Group, IndividualWednesday, 16November, 2011
    • Macro ViewWednesday, 16November, 2011
    • Micro ViewWednesday, 16November, 2011
    • Key Lesson: Diagnose Before Prescribing TrainingWednesday, 16November, 2011
    • HPT + ISD Non-instructionalWednesday, 16November, 2011
    • HPT: systemic & systematic but not very humanWednesday, 16November, 2011
    • Inside & Outside our organizations we need to collaborate & share our know-howWednesday, 16November, 2011
    • Source: Gary WiseWednesday, 16November, 2011
    • Formal Dependent Training Knowledge- sharing Inter- dependent Social Learning Collaboration Independent Self-directed learningWednesday, 16November, 2011
    • Work Task Variety Routine Technician Craft Knowledge Task Standardization Formal LEARNING Informal Explicit KNOWLEDGE Tacit Source: Tom GramWednesday, 16November, 2011
    • High Task VarietyWednesday, 16November, 2011
    • Task Variety Routine Technician Craft Knowledge Task outsourced Standardization automated Formal LEARNING Informal Explicit KNOWLEDGE Tacit 21st C. Work LiteracyWednesday, 16November, 2011
    • Working SmarterWednesday, 16November, 2011
    • Working Smarter Cynefin Framework: Dave SnowdenWednesday, 16November, 2011
    • Working SmarterWednesday, 16November, 2011
    • Robert Kelley, CMU asked knowledge workers: “What percentage of the knowledge you need to do your job is stored in your own mind?” 1986 75% 1997 2006 18% 9% 2011?Wednesday, 16November, 2011
    • ? ! Social Media in the Organization Increasing Speed of Access to Knowledge (McKinsey 2011)Wednesday, 16November, 2011
    • 50% Wasted Time Knowledge Workers 2011 WebTutorials Report Time 14% Managing Unwanted Communications Finding Information 36% Contacting People Scheduling MeetingsWednesday, 16November, 2011
    • 20th Century Management Standardization Specialization Goal Alignment Hierarchy Planning & Control Extrinsic RewardsWednesday, 16November, 2011
    • 21st Century (un)Management Variety Flexibility Activism Meaning SerendipityWednesday, 16November, 2011
    • mimiandeunice.com from Command & Control to Encourage & EngageWednesday, 16November, 2011
    • Openness enables reinforces trust Transparency fosters Diversity the network effectWednesday, 16November, 2011
    • social networks Openness enables reinforces trust Transparency fosters Diversity knowledge innovation sharing A Virtuous CycleWednesday, 16November, 2011
    • Integrating Learning & Work Informal Learning Networks Weaker Ties Prompting Innovation Communities of Practice y it rs Strong & Weak Ties ve Integrating Learning & Work Di g in Work Teams as e Stronger Ties cr Sharing Complex Knowledge In Structured Goal-oriented Opportunity-drivens Wednesday, 16November, 2011
    • How about your organization?Wednesday, 16November, 2011
    • In general, my organization: a) welcomes innovation and contributions from our workers b) encourages and provides time for reflection on successes and flops c) tolerates mistakes and rewards thinking outside the box d) shares information openly and discourages hoarding e) works across department and unit boundaries 1. Never 2. Rarely 3. Sometimes 4. FrequentlyWednesday, 16November, 2011
    • Never Rarely Sometimes Frequently 150 112.5 75 37.5 0 Innovation Reflection Mistakes Sharing Boundaries Survey of 189 Chief Learning OfficersWednesday, 16November, 2011
    • Never Rarely Sometimes Frequently 150 112.5 75 37.5 39% 70% 71% 53% 73% 0 Innovation Reflection Mistakes Sharing Boundaries Opportunities to Integrate Learning & WorkWednesday, 16November, 2011
    • Leadership in Complexity Boundaries & Attractors “We conduct safe-fail experiments. We don’t do fail-safe design. If an experiment succeeds, we amplify it. If an experiment fails, we dampen it.” ~ Dave Snowden Image: Roger McLachlanWednesday, 16November, 2011
    • PSR: Probe-Sense-Respond social/informal learning ISD HPTWednesday, 16November, 2011
    • Complexity Probe Make a change Question Sense & Review the Context Respond / ActWednesday, 16November, 2011
    • Hierarchy “management knows best” the outside world Management WorkersWednesday, 16November, 2011
    • Hyperlinks subvert Hierarchy* Internet Unlimited Self- Information publishing Ridiculously Easy Group-forming * cluetrain.comWednesday, 16November, 2011
    • Loose Hierarchies Strong NetworksWednesday, 16November, 2011
    • T&D c. 21st Century Supporting Work & Leaders in Complex Environments Cooperating/Networked Workers transparent flexible Listen open Set Context Analyze Build Consensus LeadershipWednesday, 16November, 2011
    • Integrating Learning & Work { •Welcome Innovations •Encourage Reflection social •Tolerate Mistakes •Share Information •Work Across BoundariesWednesday, 16November, 2011
    • Harold Jarche blog: jarche.com InternetTimeAlliance.com @hjarchemimiandeunice.comWednesday, 16November, 2011