Integrating learning and work CSTD 2011

integrating learning & work Harold Jarche @hjarche jarche.com InternetTimeAlliance.comWednesday, 16November, 2011

What’s your experience?Wednesday, 16November, 2011

Think about a Performance Issue at Work What is this person’s problem?Wednesday, 16November, 2011

What’s the cause of the performance problem? 1. Expectations & Feedback 2. Tools & Resources 3. Consequences & Incentives 4. Skills & Knowledge 5. Individual Capacity 6. Motives & PreferencesWednesday, 16November, 2011

Training can only address #4: Lack of Skills & Knowledge Training: a solution looking for a problemWednesday, 16November, 2011

my journey from training (military) to performance improvement (CPT) to social learning (Entreprise collaborative) to working smarter (Internet Time Alliance)Wednesday, 16November, 2011

the journey Military Training Development Ofﬁcer Certiﬁed Performance Technologist Social Learning: EntrepriseCollaborative.com Working Smarter: InternetTimeAlliance.comWednesday, 16November, 2011

ISD ADDIE Trained Soldier Aim of Individual Training SystemWednesday, 16November, 2011

But ...Wednesday, 16November, 2011

does trained = ready for battle? Photo by Mac CoatesWednesday, 16November, 2011

not quite ...Wednesday, 16November, 2011

Collective Training Photo by DVIDSHUB Informal (gaming & simulation) Work together as a unit (social) Run by operations, not trainingWednesday, 16November, 2011

Human Performance Technology: a systems viewWednesday, 16November, 2011

Mega: Community & Society Macro: Organization Micro: Team, Group, IndividualWednesday, 16November, 2011

Macro ViewWednesday, 16November, 2011

Micro ViewWednesday, 16November, 2011

Key Lesson: Diagnose Before Prescribing TrainingWednesday, 16November, 2011

HPT + ISD Non-instructionalWednesday, 16November, 2011

HPT: systemic & systematic but not very humanWednesday, 16November, 2011

Inside & Outside our organizations we need to collaborate & share our know-howWednesday, 16November, 2011

Source: Gary WiseWednesday, 16November, 2011

Formal Dependent Training Knowledge- sharing Inter- dependent Social Learning Collaboration Independent Self-directed learningWednesday, 16November, 2011

Work Task Variety Routine Technician Craft Knowledge Task Standardization Formal LEARNING Informal Explicit KNOWLEDGE Tacit Source: Tom GramWednesday, 16November, 2011

High Task VarietyWednesday, 16November, 2011

Task Variety Routine Technician Craft Knowledge Task outsourced Standardization automated Formal LEARNING Informal Explicit KNOWLEDGE Tacit 21st C. Work LiteracyWednesday, 16November, 2011

Working SmarterWednesday, 16November, 2011

Working Smarter Cyneﬁn Framework: Dave SnowdenWednesday, 16November, 2011

Working SmarterWednesday, 16November, 2011

Robert Kelley, CMU asked knowledge workers: “What percentage of the knowledge you need to do your job is stored in your own mind?” 1986 75% 1997 2006 18% 9% 2011?Wednesday, 16November, 2011

? ! Social Media in the Organization Increasing Speed of Access to Knowledge (McKinsey 2011)Wednesday, 16November, 2011

50% Wasted Time Knowledge Workers 2011 WebTutorials Report Time 14% Managing Unwanted Communications Finding Information 36% Contacting People Scheduling MeetingsWednesday, 16November, 2011

20th Century Management Standardization Specialization Goal Alignment Hierarchy Planning & Control Extrinsic RewardsWednesday, 16November, 2011

21st Century (un)Management Variety Flexibility Activism Meaning SerendipityWednesday, 16November, 2011

mimiandeunice.com from Command & Control to Encourage & EngageWednesday, 16November, 2011

Openness enables reinforces trust Transparency fosters Diversity the network effectWednesday, 16November, 2011

social networks Openness enables reinforces trust Transparency fosters Diversity knowledge innovation sharing A Virtuous CycleWednesday, 16November, 2011

Integrating Learning & Work Informal Learning Networks Weaker Ties Prompting Innovation Communities of Practice y it rs Strong & Weak Ties ve Integrating Learning & Work Di g in Work Teams as e Stronger Ties cr Sharing Complex Knowledge In Structured Goal-oriented Opportunity-drivens Wednesday, 16November, 2011

How about your organization?Wednesday, 16November, 2011

In general, my organization: a) welcomes innovation and contributions from our workers b) encourages and provides time for reﬂection on successes and ﬂops c) tolerates mistakes and rewards thinking outside the box d) shares information openly and discourages hoarding e) works across department and unit boundaries 1. Never 2. Rarely 3. Sometimes 4. FrequentlyWednesday, 16November, 2011

Never Rarely Sometimes Frequently 150 112.5 75 37.5 0 Innovation Reflection Mistakes Sharing Boundaries Survey of 189 Chief Learning OfﬁcersWednesday, 16November, 2011

Never Rarely Sometimes Frequently 150 112.5 75 37.5 39% 70% 71% 53% 73% 0 Innovation Reflection Mistakes Sharing Boundaries Opportunities to Integrate Learning & WorkWednesday, 16November, 2011

Leadership in Complexity Boundaries & Attractors “We conduct safe-fail experiments. We don’t do fail-safe design. If an experiment succeeds, we amplify it. If an experiment fails, we dampen it.” ~ Dave Snowden Image: Roger McLachlanWednesday, 16November, 2011

PSR: Probe-Sense-Respond social/informal learning ISD HPTWednesday, 16November, 2011

Complexity Probe Make a change Question Sense & Review the Context Respond / ActWednesday, 16November, 2011

Hierarchy “management knows best” the outside world Management WorkersWednesday, 16November, 2011

Hyperlinks subvert Hierarchy* Internet Unlimited Self- Information publishing Ridiculously Easy Group-forming * cluetrain.comWednesday, 16November, 2011

Loose Hierarchies Strong NetworksWednesday, 16November, 2011

T&D c. 21st Century Supporting Work & Leaders in Complex Environments Cooperating/Networked Workers transparent ﬂexible Listen open Set Context Analyze Build Consensus LeadershipWednesday, 16November, 2011

Integrating Learning & Work { •Welcome Innovations •Encourage Reﬂection social •Tolerate Mistakes •Share Information •Work Across BoundariesWednesday, 16November, 2011

Harold Jarche blog: jarche.com InternetTimeAlliance.com @hjarchemimiandeunice.comWednesday, 16November, 2011

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Integrating learning and work CSTD 2011

by Harold Jarche on Nov 16, 2011

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Integrating learning and work CSTD 2011 — Presentation Transcript