Enterprise social network dimensions

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Related post: http://www.jarche.com/2012/11/enterprise-social-network-dimensions/

Related post: http://www.jarche.com/2012/11/enterprise-social-network-dimensions/

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  • 1. enterprise social network dimensions Harold Jarche jarche.com InternetTimeAlliance.comSunday, 4November, 2012
  • 2. an approach to analyzing social media ... an approach to analyzing social media ...Sunday, 4November, 2012
  • 3. Consumer Social Media Source: Social media? Get serious! Understanding the functional building blocks of social media (2011) Jan H. Kietzmann, Kristopher Hermkens, Ian P. McCarthy, Bruno S. SilvestreSunday, 4November, 2012
  • 4. Honeycomb Views of Web Social Media Source: Social media? Get serious! Understanding the functional building blocks of social media (2011) Jan H. Kietzmann, Kristopher Hermkens, Ian P. McCarthy, Bruno S. SilvestreSunday, 4November, 2012
  • 5. Enterprise Social Networks are not consumer social media, though they are related http://www.altimetergroup.com/2012/02/making-the-business-case-for-enterprise-social-networks.htmlSunday, 4November, 2012
  • 6. How Enterprise Social Networks can create business value & empower workers Enable Action Business Value Encourage + Sharing Empowerment Capture Knowledge Based on Altimeter Group Report: Making the Business Case for Enterprise Social NetworksSunday, 4November, 2012
  • 7. The learning challenge for the company comes from the dynamic relationship between the two forms of knowledge. Tacit knowledge is where the action is, and in most cases, it’s the people with the tacit knowledge that deliver the results. But the only way tacit knowledge can be broadly shared is by translating it into explicit knowledge — a very difficult task that very few companies have mastered. - Dave Gray, The Connected Company, O’Reilly 2012Sunday, 4November, 2012
  • 8. an initial requirement is to help make tacit knowledge more explicit* Capture Knowledge through: Content Creation { notes enabled by enterprise reports social network video presentations tools correspondence curated collections * we can only “capture” a small part of our knowledge, so enterprises must continue to support conversations & ongoing narration of workSunday, 4November, 2012
  • 9. Oscar Berg: The Digital Workplace concretized http://www.thecontenteconomy.com/2012/09/the-digital-workplace-concretized.htmlSunday, 4November, 2012
  • 10. multiple facets of getting work done in a social, service-oriented enterprise Capture Knowledge through: Content Creation Communicating Encourage Sharing by: Sharing Networking Finding People Enable Action by: Task Coordination Meetings Facets Based on Oscar Berg’s Digital WorkplaceSunday, 4November, 2012
  • 11. the right mix of enterpise social tools should address all these facets Communicating Task Sharing Coordination Content Creation Networking Meetings Finding People jarche.comSunday, 4November, 2012
  • 12. enterprise social network tools can promote cooperation & collaboration Task Communicating Coordination Content Finding Sharing Creation People Networking Meetings mostly cooperative mostly collaborative actions actions jarche.comSunday, 4November, 2012
  • 13. Collaboration: working together for a common objective. Cooperation: openly sharing, without any quid pro quo.Sunday, 4November, 2012
  • 14. an integrated visioncooperation & collaboration flowing both ways enabled by enterprise social network toolsSunday, 4November, 2012