Case for social tech

Social Technologies and Knowledge Sharing What’s in it for us? Harold Jarche jarche.comWednesday, 12September, 2012

When We Remove Artificial Boundaries We Enable Innovation jarche.comWednesday, 12September, 2012

Innovation is not so much about having ideas as it is about making connections jarche.comWednesday, 12September, 2012

Connections “We learned that individual expertise did not distinguish people as high performers. What distinguished high performers were larger and more diversiﬁed personal networks.” ~ Rob Cross, et al, The Hidden Power of Social Networks, HBS, 2004Wednesday, 12September, 2012

Robert Kelley, CMU asked knowledge workers: “What percentage of the knowledge you need to do your job is stored in your own mind?” 1986 75% 1997 2006 18%jarche.com 9% 2012?Wednesday, 12September, 2012

“We estimate that social technologies can raise the productivity of interaction workers in large organizations by 20 to 25 percent if they become fully networked enterprises.” McKinsey Global Institute, July 2012Wednesday, 12September, 2012

social technologies are already pervasiveWednesday, 12September, 2012

Internal Social Media Value Proposition http://rossdawsonblog.com/weblog/archives/2012/09/ creating-a-return-on-investment-roi-calculation-for-enterprise-2-0-and-internal-social-media.htmlWednesday, 12September, 2012

Tangible Value • Time saved searching for info • Access to better info • Fewer emails • Fewer meetings • Less travel • Reduced time to market Source: Ross DawsonWednesday, 12September, 2012

Intangible Value • Greater collaboration • Swifter product creation • Better working environment Source: Ross DawsonWednesday, 12September, 2012

Prerequisites for Collaboration with social technologies Pfizer 2012 Freedom (no rigid protocols) Emergence (one-size-fits-nobody) Clarity of Purpose (right tool for each use) Ease of Use (bottom line: enable conversations) http://www.ikmagazine.com/xq/asp/sid.0/articleid.3920CDD6-677E-4A8E-828C-F9494219BFFC/ eTitle.Case_study_Pfizer/qx/display.htmWednesday, 12September, 2012

ROI “I have yet to see any enterprise that has gone back to look at the ROI to see if it materializes. It is better to focus on operating metrics. If your issue is lead time to get a bus on the road … you can track that on a daily basis. Then reﬁne the approach.” ~ John Hagel, co-author The Power of Pull http://social-biz.org/2011/11/17/john-hagel-on-social-technology-adoption/Wednesday, 12September, 2012

The Case for Social Technologies in a Nutshell Whenever new knowledge is gained, there is little time to capture or share it. Does this describe your organization? jarche.comWednesday, 12September, 2012

http://www.jarche.com	1858
http://c4lpt.co.uk	337
http://www.scoop.it	117
http://www.twylah.com	29
http://internettimealliance.com	22
http://feeds.feedburner.com	4
http://translate.googleusercontent.com	3
http://www.linkedin.com	2
http://clipboard.com	2
http://core.traackr.com	2
https://twitter.com	1
https://si0.twimg.com	1
http://berardolivier-time2change2.blogspot.fr	1
http://d3r3jj4tch5va8.cloudfront.net	1

Case for social tech

by Harold Jarche on Sep 12, 2012

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