IA environment CONTEXT CONTENT USERS IA Audiences, needs, experience, workflow, tasks Document types, attributes, structure, metadata, owners Organization models and objectives, culture, resources
The Internet in Panama
Maythe y Dangello
Relación 1-1 usuario-PC
Caja de Seguro Social
Project challenges (assumed)
Identify and obtain content
Design navigation structures
Develop content maintenance processes
Project challenges (real)
Define a strategy
Convince the clients that they are not the audience
∆ between existing and required content
5. “Web designer”
Beginning of the end
Protests Photo: suntracs.org
… there was a clear strategy for the website?
… objectives were explicitly stated and agreed on?
… we had a realistic (phased) plan?
… all parties were “on the same boat”?
… we had a realistic budget?
… we could communicate more effectively?
Design artifacts = Didactic tools
Cultural differences Insight #2
Edward Hall’s model of culture HIGH CONTEXT LOW CONTEXT Implicit communication Explicit communication Knowledge is internalized and situational Knowledge is externalized and transferable Focus on relationships Focus on the rules Authority dominates The system dominates