Structure (1 of 6)• Registration• 09:30 - Introduction to WebRTC and Initial Market Reviewo What is it and what it is not,o Cutting through the mis-information and hypeo Non-technical introductiono Web browser implementation statuso Taxonomy of suppliers / service providerso Codecs and devices - is certification necessary?o What is Googles aim?• 10:30 Standardization deep diveo Standardization processo Current statuso Battles and likely outcomeso IETF and RTCWEB documents
Structure (2 of 6)• 11:30Technology deep diveo Peer connect APIo Setting up local media and media flowo Protocolso WebRTC triangle / trapezoido SIP, Jingle and the PSTN.• 13:00-14:00 Lunch• 14:00 What WebRTC means to Service Providers and IMS:o Extending enhanced communications services to web browserso Impact on OTT (Over The Top) and existing voice, messaging, video and VASo Impact of device complianceo Customer experiences and behaviorso Revenue, churn and relevance impacts• 14:30 What WebRTC means to enterprises:o Impact on Unified Communication and the Contact Centero Impact on companys websiteo Security and operational issueso Potential cost savings and innovations
Structure (3 of 6) DEMO TIME 15:00-17:00+• Demo Time will be divided into 2 sessions, its aim is to be informaland provide ample networking opportunities for attendees toconsolidate their learning from the workshop:• Demo presentation to the group: each demo will be 5 minutes long,and 5 minutes for questions; and• Demo one-on-one: attendees can chat one-on-one with the demopresenters, notionally 30 minutes but can run on into discussions atthe bar through the evening.
Structure (6 of 6) DEMO TIME 15:00-17:00• Drum by NetDev (conference calls and online meetings)o Allows providers of fixed, mobile and next generation VoIP services to deliver audioconferencing as a direct, branded service. Hosted within your IP network on yourservers, Drum audio conferencing is a standalone software solution with an integratedmedia server.• Bistri (Social Video)o Video chat with fun video effects, take screenshots of calls, share them with friends orsocial networks. Bistri runs in the browser, so theres no need to install additionalsoftware or plugins.• apidaze.ioo Is a cloud communications API for developers with tools for building web or mobilecommunication services, with a special focus on WebRTC. The demo will show how aweb developer can easily use the regular WebRTC API to place calls to external numbersand audio conference rooms accessible from the PSTN too, using a simple rawWebSocket connection that carries JSON text.
Introduction to WebRTC andInitial Market Review
What The Geeks SayOpen, Nothing ProprietaryNo Plugs-InsMulti Platform / Device
Real-time stuff for yourbrowser with no plug-ins
30“Given the ability to deliver a royalty-freeplatform with no compromises on quality, wesee no reason to include mandatory royalty-bearing codecs.”“H.264 support is a requirement in some regulatoryframeworks, such as emergency services. AMR narrow-bandis playing a key role in mobile telephony and has a hugefootprint.”“G.711 is universal, unencumbered, and widely implemented.A mandate for Opus will limit initial RTCWeb clients to usesoftware-based codecs”“We would like to recommend AMR-WB andEVS, since we expect them to be available inmobile chipsets.”
Codec Wars• G711a/u (RFC 3551): supported by all the devices. Needs to use a lot ofbandwidth.• DTMF tones (RFC 4733, updates RFC 2833): needed for interactions withseveral systems (for instance IVRs).• Opus (RFC 6716): bitrate variable, low latency and high quality for human voiceand music. Specially designed for real time communications.• In order to interact with VoIP systems, in several scenarios, it will needtranscoding or interworking of DTMFs (RFC 4733-> INFO, RFC 4733-> in-band,etc).• Can’t we just have both G.711 AND Opus? YES!!!!Regardless Transcoding Will be Needed
And With Transcoding Comes33DelayThird PartiesPacket LossQuality LossCost
H.264H.265VP8VP9Can’t we just have both H.264/5 AND VP8/9?Video Battle is Getting Nowhere
In The Limit Which Browser Gives you the BestExperience?
Device base supporting WebRTCCopyright Disruptive Analysis Ltd2013Feb 2013MillionSource: Disruptive Analysis WebRTC Strategy Report, Feb 2013Definitions & methodology in report - See disruptivewireless.blogspot.com for details05001000150020002500300035004000TabletsSmartphonesPCs
The WebRTC Train has left the stationand it isn’t going to wait for Telecom
WebRTC Triangle• Both browsers running the same web application from web server• Peer Connection media session is established between them• Signaling is not standardized, could be SIP, Jingle, proprietary.Uses HTTP or WebSockets for transportWeb Server(Application)Browser M(Running HTML5 Applicationfrom Web Server)Browser L(Running HTML5 Applicationfrom Web Server)Peer Connection (Audio, Video, and/or Data)40Intro to WebRTC February 2013The wheels!
The Beauty and Value of WebRTC iswhen we mash it up with other stuff
Keep Calm andDo SOMETHING(Just NOT THROUGHTHE GSMA or TMF)HMS Government Advisory
Standardization Deep Dive(c) 2012 Alan Quayle Business and Service Development
Technology Deep Dive(c) 2012 Alan Quayle Business and Service Development
What WebRTC Means to ServiceProviders(c) 2012 Alan Quayle Business and Service Development
Impact of WebRTC?• Voice becomes just like all your other communications: organized into yourpreferred social or office tools.• It will be important for the IMS/RCS world to inter-operate with theWebRTC world, currently these browsers will be a closed book to IMS. ForRCS to become pervasive, it cannot remain trapped in phones that haveimplemented the IMS/RCS client.• For all the OTT (Over The Top) applications, they can now use their"directory service" i.e. your list of contacts also using their service to enableViber / Skype / Whatsapp everywhere. On your PC, smartphone, tablet, TV;and they can offer chargeable services without Apple taking 30%.• As long as youre data connected, communications is in the cloud, peopleneed only break out to PSTN when the other person is not data connected,or the call quality is too low due to their internet connection. PSTNbecomes the communications path of last resort!
Impact of WebRTC?• The companys website now becomes its call center front end. A weblogbecomes your personal communications assistant.o Lots of start-ups in this space• Communication service aggregators save customers running multiple clientson their phone, that would run in the cloud and be controlled from thebrowser.• Click to call doesnt require an operators voice network, just access to theinternet.• Communications becomes like using any application on a smartphone,users can add features, capabilities, people throughout a call, e.g. N-waycalling finally becomes simple and obvious with a simple point and swipe.• Directory services become critical sources of value in connecting all thedifferent IDs: telephone numbers, SIP IDs (IDentifier), web session IDs,other OTT IDs, etc.
Impact of WebRTC?• VAS (Value Added Services) leaves telco. Any web developer can create value andsolve problems for customers, it the customer who will decide, and those developerswho fail fastest win the innovation race.• Advertising finally enters the communications space, opening up business modelinnovation.• New CRM (Customer Relationship Management) methods: click from email, fromwebpage, from app, from TV. The ability to communicate becomes embedded inmost transactions.• QoS (Quality of Service) remains an issue, but for the people using Vonage and Skypeover the years will attest, QoS is rarely an issue.• Your phone number is no longer relevant anymore. Its a gateway to the past.Customers will only know the PSTN is involved because of the poor audio quality(G.711) – BUT it is the customers only unique ID that they own.• Gaming becomes interesting as all the devices become controllers using gesturecontrols as well as the more traditional methods for network-based games.
Other Telco Impacts• Impact of WebRTC on IP Messagingo No need to for a messaging client to be downloadedo Unified communications across voice, video and datao Integrated experience across the web and communications client• Opportunitieso Integrated chargingo Bundle APIs: WebRTC, RCS API, payment API, Call Control APIso QoS for those willing to pay (those running their business on your network)• QoS API? NO! keep that for YOUR SERVICESo Extend network services over the webo Enhance enterprise Unified Communication offerso Enhance OTT? Why they’re competitors!o Gateway for the WebRTC codec messo Web phone for existing customers
Key Points• Voice traffic is going to be through the web• Browsers are the new endpoints• A website of a company can be the call center• An individual’s website (Facebook Page) their communicationsassistant• Security, identity and privacy are very importanto Telephone number is not important unless operators pull their finger out!• New business opportunities abound
DO Communicationsbetter thaN thecompetitionELSE BE AN ISPHMS Government Advisory
What WebRTC Means to Enterprises(c) 2012 Alan Quayle Business and Service Development
WebRTC and the Enterprise• Enterprise is both excited and confusedabout WebRTCo Lower communication costso Lower IT costs as fewer clients to maintain?o Better home and mobile comms that areintegrated with corporate systemso New customer communications options• Confusion arises fromo How to integrateo What needs to changeo How does it work with legacy devices likedesktop videophones, mobile clients, desktopphones, Microsoft Lync, Cisco UC, etc.o What about our corporate firewall, what aboutour SBC?
What Enterprises are Saying in Interviews on WebRTC“WebRTC can lower our communications costs by 30%”“WebRTC will finally give us a workable video communication solutionacross all employees”“WebRTC can make our contact center integrated into all channels, e.g.Web and Mobile, improving customer service.”“WebRTC can improve collaboration both internally and with ourpartners as it just works between browsers.”“WebRTC appears to be not part of the Telco’s offer, it is OTT.”“WebRTC is confusing, it doesn’t work in most browsers.”“WebRTC looks like a lot of hype, will it go the same was as VoIP?”“WebRTC’s security, private, and ability to get hacked remain unclear”“WebRTC will be killed by Microsoft!”
IT’s Technical Concerns• Open standards makes it easier to hack• Clientless, plugin-less browser audio and video for real-time communications means we’re not dependent onbrowser software suppliers• Open-source codec• ICE/STUN NAT transversal does not work all the time• SRTP (Secure Real-time Transport Protocol) –configuration and SSL certification issues• No rules on signaling protocol – security issues?• Multiplex RTP and RTCP on single port – managementissues?• Multiplex audio and video on a single port – managementissues?
Understanding Old-IT• Hardware endpoints with hard to upgrade software• Few soft clients tied to the PBX• Limited codec support, generally H.26x for video• No experience with ICE, STUN, and STRP• RTCP shall be on the RTP port +1• Audio and Video are managed separately• Look how long BYOD is taking• Skype blocked, Facebook blocked,• WebRTC blocked!!!!!!
Typical Large Enterprise DeploymentSBCRouterDesktop NetworkTelepresence Network
IT Generation GapMultiplexedMediaSTUN / ICEVP8RTP/RTCPSeparatedNO STUN /ICE!!!!H.26x
Use Cases• Social Media and CRM Integration• Video Conferencing to any device• Inbound Click to call a New channel• Can be deploy by outsourcers• Calls in internal directories
In Summary• Enterprise is interested in WebRTC BUT…• Some Enterprises change even slower than Telcos….• If Telco’s don’t help them, they will go to other service providers• Gateway as a Serviceo Signaling Conversiono Media Interworking
Keep Calm andDo SOMETHING(Just NOT THROUGHTHE GSMA or TMF)HMS Government Advisory
http://webrtcbook.com65Intro to WebRTC February 2013
What WebRTC Means to Enterprises(c) 2012 Alan Quayle Business and Service DevelopmentDEMOTIME
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