Organizing Portal management . Jaap Kooij Brussels, 19 January 2006 Kooij.org

This presentation can be summarized by three quotes… “ The real voyage of discovery lies not in seeking new landscapes but in having new eyes” (Proust) “‘ I don’t think they play at all fairly,’ Alice began, in a rather complaining tone... ’they don’t seem to have any rules in particular. At least if there are, nobody attends to them.’” “ The stone age came to an end not for a lack of stones, and the oil age will end but not for a lack of oil” (Sheik Yamani)

“ The real voyage of discovery lies not in seeking new landscapes but in having new eyes” (Proust)

“‘ I don’t think they play at all fairly,’ Alice began, in a rather complaining tone... ’they don’t seem to have any rules in particular. At least if there are, nobody attends to them.’”

“ The stone age came to an end not for a lack of stones, and the oil age will end but not for a lack of oil” (Sheik Yamani)

Commercial break: Introducing Jaap Kooij History Experienced in Analysis and (re) design of organizations; Structuring and planning of (ICT) change projects; Project and program management; Interim management; Focus on Internet and Intranet solutions; Financial Services (mainly banking); Arts, Leisure and Entertainment (primarily ticketing); Professional Services industry; Trademark Drive en commitment to the end result; Coaching and stimulating team members and client system; Humour and honesty Unique combination Combining ICT and Consulting knowledge; ‘ Old economy’ consultancy values with ‘new economy’ insights; Consultancy skills combined with project management skills 10 years 3 years 1 year 4 years

Analysis and (re) design of organizations;

Structuring and planning of (ICT) change projects;

Project and program management;

Interim management;

Internet and Intranet solutions;

Financial Services (mainly banking);

Arts, Leisure and Entertainment (primarily ticketing);

Professional Services industry;

Drive en commitment to the end result;

Coaching and stimulating team members and client system;

Humour and honesty

Combining ICT and Consulting knowledge;

‘ Old economy’ consultancy values with ‘new economy’ insights;

Consultancy skills combined with project management skills

Current trends and developments indicate a power shift towards the user/consumer From 1:n to n:n Web 1.0 Web 2.0 DoubleClick --> Google AdSense Ofoto --> Flickr Akamai --> BitTorrent mp3.com --> Napster Britannica Online --> Wikipedia personal websites --> blogging page views --> cost per click publishing --> participation directories (taxonomy) --> tagging ("folksonomy") stickiness --> syndication As computing infrastructures evolve, the impact of consumerization on organizational dynamics will be substantial. (Gartner Voice, 21-11-05) "The organization now has to ask for entry into the consumers network...and they need to deliver their services as building blocks.” (Kathy Harris, Gartner) A new workforce with dramatically different attitudes about IT is emerging. This 'Net Generation' - ranging from 8 to 28 years of age - have unconventional expectations about technology, and this is having a profound impact on the IT environment. (Gartner voice, 20-12-05) “ Giving customers greater choice & flexibility where control & simplicity become the standard” (Roel Louwhoff) © O’Reilly Media, Inc WEB 2.0 mind map Quotes

Portals should be build around the user and not the sender… User centric Different content types Various content owners Portal Welcome Jaap Kooij Today: 10:30-11:00 ….. 15:00-16:00 …... more Home | My Work | My Info | My Employment Latest announcements - …… - ….. - ……. Announcements Top Story My calendar Marketing flash You have 5 new messages . My mail Urgent issues requiring Your attention: - issue … Issue tracker President’s letter 2005 Latest top stories - …… - ….. - ……. Key learnings of Marketing conference (Geneva - Jan 2005) Our team visited the conference this year. ….. Our key learnings: - …… - …… - …. 1 2 3 4 5 6 7 8 Portal ‘knows’ the user ‘s identity ‘ User centric’ (thematic) navigation Mixing local and global news Local en head office Top Stories Marketing Flash (only for marketeers) Calendar overview Personalized view on to do list New Mail Indicator issue … issue … - -

Key Success Factor for a user centric portal is aligning the priorities of different stakeholders Production, Finance, Marketing & Sales, Self-Service provide (´push´) Communications owns and delivers … Departments (Marketing, HR, IT Network Ops) own and deliver … Employee, co-workers use …(´pull’) News & Communications corporate, local, departmental Business Information brand database, marketing intelligence Business Applications R/3, CRM, ECM, … Office Automation m ail, docs, … employee

Failing to do so will create a diversity which will eventually become unmanageable Many stakeholders with different content, objectives and audiences; Organizational Focus instead of Employee Focus Scattered IT Infrastructure (versions, patches, implementation differences, tools, …)

Many stakeholders with different content, objectives and audiences;

Organizational Focus instead of Employee Focus

Scattered IT Infrastructure (versions, patches, implementation differences, tools, …)

Solution: Install some sort of Demand Management to align Business and IT IT Infrastructure to be supplied as a Service; Portal Demand Management; bridging and combining the variety of business requirements Coordinating and supporting the requirements of all the Stakeholders in an integrated Intranet Every stakeholder ‘forced’ in his role

IT Infrastructure to be supplied as a Service;

Portal Demand Management; bridging and combining the variety of business requirements

Coordinating and supporting the requirements of all the Stakeholders in an integrated Intranet

Every stakeholder ‘forced’ in his role

Demand management alone is not enough. A portal board completes our generic portal management model

Aligning short term needs and long term possibilities is still a huge effort. Even with Portal Management in place Flexibility is key to prepare for any future Demand multi-tier development for reusability Edinburgh Scenarios, Global Scenarios for the future of eLearning, eLearninternational Managing complex programs and project portfolios

Confused? You won’t be after you’ve talked to Kooij.org “ It sounded an excellent plan, no doubt, and very neatly and simply arranged. The only difficulty was, she had not the smallest idea how to set about it...” Alice ? !

“ It sounded an excellent plan, no doubt, and very neatly and simply arranged.

The only difficulty was, she had not the smallest idea how to set about it...”