Empathy map week1


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Assignment for Week 2 of Design Thinking course offered by Venture Labs.

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Empathy map week1

  1. 1. Creating an Empathy Map and Problem Statement Week 2 Course Work for Design Thinking offered by Venture Labs
  2. 2. SayNew hires often can’t write or speak proper English Many young people are wholly unprepared for the work world May have been “big fish” at school but here have to earn credibility and it’s hard They want to come in and do “big things” but end up is jobs that are detailed and repetitive – not what they expected They want to work 8 hour days and have super flexibility in when and where they work Many have unreasonable expectations – such as high pay and fast promotions There’s a change in the level of freedom and control
  3. 3. Do We spend the first week or two sharing employer expectations We have them read policies, procedures, safety best practices, ethics guidelines We set up extensive “on- boarding” programs that teach communications and decision- making skills We have created a “buddy” system for them for 1st few weeks We set them up with a business mentor We have raised the hiring standards – Bachelor’s is a must no matter what the job We do behavioural interviewing as a way to ascertain level of “job- ready” skills
  4. 4. Think Students aren’t picking the right courses New employees are just entering the “real” world New employees expect the work world to be like the school environment They think they’ve “earned” their dues Employees have to adapt to the employer’s ways Many younger employees are self-centred – it’s all about “me” They don’t have a clue how to behave in the work environment Work environment and school environment are and should be different
  5. 5. Feel
  6. 6. Insight s The school-to-work transition is a major life change for which many people seem to be less than ready. 1. The change happens very suddenly for many… one day you are a student immersed in that culture and its expectations – the next you are an employee and immersed in that culture and its expectations. Graphically, it would look something like this: 2. In addition, schools and businesses seem to function in two independent and very different environments. It seems that this isolation impacts understanding of expectations on both sides of the divide. 3. We expect schools to be “factories” for producing workers. Is that a reasonable expectation? Years %ofTime 6 24 65 School Work
  7. 7. Problem Statement Nina, a long term employee, but a new recruiter for a large manufacturing business, NEEDS A WAY TO fill open positions with job-ready employees BECAUSE failure to do so negatively impacts productivity and profitability.