Making Decisions in Tough Times

Results of Key Decisions 2

Results of Key Decisions Affect all areas 2

Results of Key Decisions Affect all areas Administration - staffing 2

Results of Key Decisions Affect all areas Administration - staffing Sales - how & who 2

Results of Key Decisions Affect all areas Administration - staffing Sales - how & who Operations - what sell 2

Results of Key Decisions Affect all areas Administration - staffing Sales - how & who Operations - what sell Financials - pricing 2

Results of Key Decisions Affect all areas Administration - staffing Sales - how & who Operations - what sell Financials - pricing Record Keeping - technology 2

Results of Key Decisions Affect all areas Administration - staffing Sales - how & who Operations - what sell Financials - pricing Record Keeping - technology Now & in the future 2

How to Create a Profile © Business Success Center, 2009 3

How to Create a Profile ★ We do this with our business management clients © Business Success Center, 2009 3

How to Create a Profile ★ We do this with our business management clients ★ You can do it by. . . © Business Success Center, 2009 3

How to Create a Profile ★ We do this with our business management clients ★ You can do it by. . . ★ Making assumptions © Business Success Center, 2009 3

How to Create a Profile ★ We do this with our business management clients ★ You can do it by. . . ★ Making assumptions ★ Testing - tracking & evaluating © Business Success Center, 2009 3

How to Create a Profile ★ We do this with our business management clients ★ You can do it by. . . ★ Making assumptions ★ Testing - tracking & evaluating ★ Reviewing and refining profile © Business Success Center, 2009 3

How to Create a Profile ★ We do this with our business management clients ★ You can do it by. . . ★ Making assumptions ★ Testing - tracking & evaluating ★ Reviewing and refining profile ★ Using it to improve how you make decisions & encourage others to make decisions © Business Success Center, 2009 3

Decision Profiles Provide . . . © Business Success Center, 2009 4

Decision Profiles Provide . . . Understanding of how decisions are made © Business Success Center, 2009 4

Decision Profiles Provide . . . Understanding of how decisions are made Way to create & set up decision-making systems © Business Success Center, 2009 4

Decision Profiles Provide . . . Understanding of how decisions are made Way to create & set up decision-making systems Help with implementation & follow through © Business Success Center, 2009 4

Decision Profiles Provide . . . Understanding of how decisions are made Way to create & set up decision-making systems Help with implementation & follow through Nothing wrong with any profile you use. But it may change the customers & staff you select & how you things get done. © Business Success Center, 2009 4

Decision Profiles Tell. . . © Business Success Center, 2009 5

Decision Profiles Tell. . . ★ How they view their world - the 40K View © Business Success Center, 2009 5

Decision Profiles Tell. . . ★ How they view their world - the 40K View ★ Believer, Rebel, or Competitor & Risk Tolerance © Business Success Center, 2009 5

Decision Profiles Tell. . . ★ How they view their world - the 40K View ★ Believer, Rebel, or Competitor & Risk Tolerance ★ How they view their role & aspirations © Business Success Center, 2009 5

Decision Profiles Tell. . . ★ How they view their world - the 40K View ★ Believer, Rebel, or Competitor & Risk Tolerance ★ How they view their role & aspirations ★ Big & Little Gridder & Game (Social, Big Business, Small Business, Gov/Non-Profit, University, Political) © Business Success Center, 2009 5

Decision Profiles Tell. . . ★ How they view their world - the 40K View ★ Believer, Rebel, or Competitor & Risk Tolerance ★ How they view their role & aspirations ★ Big & Little Gridder & Game (Social, Big Business, Small Business, Gov/Non-Profit, University, Political) ★ Problem Space © Business Success Center, 2009 5

Decision Profiles Tell. . . ★ How they view their world - the 40K View ★ Believer, Rebel, or Competitor & Risk Tolerance ★ How they view their role & aspirations ★ Big & Little Gridder & Game (Social, Big Business, Small Business, Gov/Non-Profit, University, Political) ★ Problem Space ★ How they organize their world & make decisions © Business Success Center, 2009 5

Decision Profiles Tell. . . ★ How they view their world - the 40K View ★ Believer, Rebel, or Competitor & Risk Tolerance ★ How they view their role & aspirations ★ Big & Little Gridder & Game (Social, Big Business, Small Business, Gov/Non-Profit, University, Political) ★ Problem Space ★ How they organize their world & make decisions ★ Planner Style (Forward, Back) © Business Success Center, 2009 5

Decision Profiles Tell. . . ★ How they view their world - the 40K View ★ Believer, Rebel, or Competitor & Risk Tolerance ★ How they view their role & aspirations ★ Big & Little Gridder & Game (Social, Big Business, Small Business, Gov/Non-Profit, University, Political) ★ Problem Space ★ How they organize their world & make decisions ★ Planner Style (Forward, Back) ★ Goal (Dissatisfied, Opportunity, Status Quo) © Business Success Center, 2009 5

Decision Profiles Tell. . . ★ How they view their world - the 40K View ★ Believer, Rebel, or Competitor & Risk Tolerance ★ How they view their role & aspirations ★ Big & Little Gridder & Game (Social, Big Business, Small Business, Gov/Non-Profit, University, Political) ★ Problem Space ★ How they organize their world & make decisions ★ Planner Style (Forward, Back) ★ Goal (Dissatisfied, Opportunity, Status Quo) ★ Decision Style © Business Success Center, 2009 5

And How They Act/Think © Business Success Center, 2009 6

And How They Act/Think ★ Acting Style © Business Success Center, 2009 6

And How They Act/Think ★ Acting Style ★ Stimulator - intuitive, without structure, implement quickly © Business Success Center, 2009 6

And How They Act/Think ★ Acting Style ★ Stimulator - intuitive, without structure, implement quickly ★ Processor - structured, systematic, integrators © Business Success Center, 2009 6

And How They Act/Think ★ Acting Style ★ Stimulator - intuitive, without structure, implement quickly ★ Processor - structured, systematic, integrators ★ Thinking Style © Business Success Center, 2009 6

And How They Act/Think ★ Acting Style ★ Stimulator - intuitive, without structure, implement quickly ★ Processor - structured, systematic, integrators ★ Thinking Style ★ Innovator - futurists, focus on opportunities © Business Success Center, 2009 6

And How They Act/Think ★ Acting Style ★ Stimulator - intuitive, without structure, implement quickly ★ Processor - structured, systematic, integrators ★ Thinking Style ★ Innovator - futurists, focus on opportunities ★ Analyzer - detail, dissect everything, slow to decide © Business Success Center, 2009 6

AND, How They Decide! 7

AND, How They Decide! ★ Changers ★ Experimenters - free-thinking, take bold action 7

AND, How They Decide! ★ Changers ★ Experimenters - free-thinking, take bold action ★ Perfecters ★ Try it before buy into it, free-thinkers but cautious 7

AND, How They Decide! ★ Changers ★ Experimenters - free-thinking, take bold action ★ Perfecters ★ Try it before buy into it, free-thinkers but cautious ★ Performers ★ Doers, “go to people” - combine Stimulator & Processor 7

AND, How They Decide! ★ Changers ★ Experimenters - free-thinking, take bold action ★ Perfecters ★ Try it before buy into it, free-thinkers but cautious ★ Performers ★ Doers, “go to people” - combine Stimulator & Processor ★ Conservators ★ Improve what’s there through careful increments 7

Next Steps... ★ Complete your own personal profile. ★ Complete your profile of other influencers. Review to see if you are on course. © Business Success Center, 2009 8

Next Steps... ★ Complete your own personal profile. ★ Complete your profile of other influencers. Review to see if you are on course. ★ Make changes. But, change is the most difficult part of decision-making. So, think through your unique implementation issues (Problem Space) before taking any action. © Business Success Center, 2009 8

Next Steps... ★ Complete your own personal profile. ★ Complete your profile of other influencers. Review to see if you are on course. ★ Make changes. But, change is the most difficult part of decision-making. So, think through your unique implementation issues (Problem Space) before taking any action. ★ Then use the profile to help you make & act on decisions. © Business Success Center, 2009 8

Recommended Reading ★The Art of Making Decisions by Wirasinghe ★Buying Facilitation & Dirty Little Secrets by Morgen ★Decision Making Styles by LeKander ★The Magic of Change by Britton & Cummins ★Neanderthals at Work by Bernstein & Rozen ★Networker’s Guide to Success by Triplett ★ Give me your card to get slides ★ Contact me at triplett@bscusa.com if questions ★ Set a meeting for input & recommendations © Business Success Center, 2009 9

Making Decisions in Tough Times Here’s to your success! Jan Triplett, Ph.D. triplett@bscusa.com Twitter: @JanTriplett ownersmba.com Blog: ownersview.com © Business Success Center, 2009 10

Our Support = Your Success • Business Management Services – Financials • Virtual CFO, Financials & Pricing Reorganization – Marketing • Virtual Marketing/Sales Mgr, Marketing Reorganization – Virtual Incubator & Accelerator - VIA Program to fix, stabilize & grow your business – Owners MBA Course • ownersmba.com (January 2010 - 18 hours) © Business Success Center, 2009 11

BSC Credentials • Clients from A-Z (Accounting firms to zoos) • Built sustainable to Million $+ businesses • NCRC Certified Technical Advisor • Top Austin 20 Management Consulting Firm • 5-Star National Award, SBA • Financial Services Champion, SBA • Certified Green Business, City of Austin © Business Success Center, 2009 12

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Making Decisions in Tough Times

by Business Success Center on Oct 30, 2009

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