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Project communication

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The communication between clients, project managers and developers is often difficulty. Asked for objectives & status, they will often give completely different answers. …

The communication between clients, project managers and developers is often difficulty. Asked for objectives & status, they will often give completely different answers.

The talk explains communication based on the 4-sides-model and explains the different project roles and their aims.

Establishing understanding will lead to successful projects.

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  • 1. BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION News from another planet 03/01/2013 | ConFoo
  • 2. BERATUNG Project Coaching Consulting JUDITH ANDRESEN Project Audits www.judithandresen.com @judithandresen REMARKS LINKS2 BERATUNG JUDITH ANDRESEN | More Presentations PROJECT COMMUNICATION
  • 3. RULES FOR THIS TALK _ Tweet @judithandresen _ Ask, if you have questions _ Coaching3 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 4. TARGET OF THIS TALK _ Project communication is often broken _ Misunderstandings, accusations are ″daily business″ TARGET: WHAT CAN I DO TO IMPROVE OUR PROJECT COMMUNICATION?4 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 5. Four Sides Model Goals of the Project Team Communication Tasks5 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 6. Four Sides Model Goals of the Project Team Communication Tasks6 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 7. I am going to talk about communication between project managers and developers7 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 8. I am not going to talk about missing skills in project management and / or missing project management8 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 9. Every communication has a content and a relationship aspect9 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 10. What?10 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 11. Let us look at an example. Breakfast11 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 12. FOUR SIDES MODEL I don‘t like hard eggs Factual Information Sender Receiver "beaks" "ears" The egg is Self Revelation hard "Berta, the egg is hard" Appeal Boil the egg 4.5 You don‘t minutes! care about me Relationship12 BERATUNG JUDITH ANDRESEN | http://en.wikipedia.org/wiki/Four-sides_model. Schulz von Thun PROJECT COMMUNICATION
  • 13. MISCOMMUNICATION IN THREE STAGES The sender is sending four messages simultaneously We most clearly hear the relationship aspect Three messages get lost13 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 14. You do not act like this?14 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 15. TWO DAYS UNTIL LAUNCH Factual Information Sender Receiver "beaks" "ears" Self Revelation “There are 100 tickets open!“ Appeal Relationship15 BERATUNG JUDITH ANDRESEN | http://en.wikipedia.org/wiki/Four-sides_model. Schulz von Thun PROJECT COMMUNICATION
  • 16. Often three messages get lost. Make sure that you heard the message the sender wanted to send.16 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 17. Four Sides Model Goals of the Project Team Communication Tasks17 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 18. Do you aim for the same goals? Are you one team? Do you agree on the quality metrics?18 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 19. If you do not aim for the same goal then every discipline is going to focus on its own area19 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 20. Aims of the project management20 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 21. PM AIMS AT THREE OBJECTIVES Any action taken by the project manager should follow these three objectives Budget Time Quality Classic project management prefers time & budget21 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 22. If a project fails, the project manager loses his / her reputation22 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 23. Aims of developers23 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 24. DEVS AIM AT ONE OBJECTIVE Agile project management & development focus on quality Budget Time Quality24 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 25. If a developer develops a system without quality he / she loses his / her reputation25 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 26. MISSING COMPETENCE IN SIGHT If a developer estimates the effort of a task, he / she considers the task with his / her experience If a developer specifies a timeline, he / she argues with his / her experience If he / she has misjudged the effort, it falls back on his / her competence26 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 27. Define one project goal. Otherwise you lose time, quality & budget while defending your reputation27 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 28. Four Sides Model Goals of the Project Team Communication Tasks28 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 29. Do not forget that you are talking with four beaks! Lost Reputation Not competent enough Open up your four ears!29 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 30. o not blame! D Talk! Do Be n‘t hon for est tea get ! m‘s the goa l!30 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 31. Again: Do not forget that you are talking with four beaks! Optimize the team‘s work through regular retrospectives And: Open up your four ears!31 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 32. You are one team32 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 33. Find out what drives the person you are talking to33 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 34. Discuss different environments Discuss possible solutions34 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 35. Feel the passion of the other35 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 36. Feel the passion of the other and support it!36 BERATUNG JUDITH ANDRESEN PROJECT COMMUNICATION
  • 37. BERATUNG JUDITH ANDRESEN GOOD LUCK! www.judithandresen.com/ Image: http://www.morguefile.com/archive/display/186336

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