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March 28, 2012                                                           Global Service                                   ...
March 28, 2012                    VIKING - Facts                   • Market leader in maritime safety                   • ...
March 28, 2012                   Network - Background                • The VIKING sales and service network started with V...
March 28, 2012                    VIKING Service                   • All VIKING products as well as                     se...
March 28, 2012                    Scope of ServiceCopyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012                    Service - RegulationsService                                                            ...
March 28, 2012                    Service Agreement – new trend                  • Ship owners are outsourcing the plannin...
March 28, 2012                    How to find a service station ?Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
March 28, 2012                    How to find a service station ?Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
How to find a service station ?
March 28, 2012                                                                           IMO Rules Safety                 ...
March 28, 2012                        MFS - Concept Advantages                Mutual obligations secures a strong partners...
MFS - Concept Advantages• Adequate quality service to flag and port regulations• Information on flag, class and port servi...
March 28, 2012                    Marine Fire Service Capabilities                   • XX Authorisations from XX different...
March 28, 2012                    Lifeboat, davit and release hook service                    capabilities – similar setup...
March 28, 2012                    The VIKING Advantage                   The unique global presence of VIKING’s           ...
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Intro til mfs service

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Transcript of "Intro til mfs service"

  1. 1. March 28, 2012 Global Service Presentation Hans Henrik Madsen Global Service Director Jan Nikolaj Jensen Global Fire Service ManagerCopyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  2. 2. March 28, 2012 VIKING - Facts • Market leader in maritime safety • Manufactures and services safety equipment for several sectors – Passenger and cargo vessels, offshore installations, defence and fire- fighting industries, fishing and yachting vessels • Product portfolio – Evacuation systems, liferafts, boats, lifesaving appliances, and personal protective equipment • Approx. 1100 employees • Turnover > 140 million Euro • 4 manufacturing facilities – Esbjerg and Bramming in Denmark, Bergen in Norway, BangkokCopyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  3. 3. March 28, 2012 Network - Background • The VIKING sales and service network started with VIKING The Netherlands in 1977 • The network has grown to a current presence in 21 countries with 45 branches • The latest branch started operation on 31st of May 2008 in Istanbul Turkey. • The network strongly supports our strategy of being close to our customers • Today we have approx. 220 authorised servicing stations • We will have the world’s strongest maritime safety networkCopyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  4. 4. March 28, 2012 VIKING Service • All VIKING products as well as several related products – Liferafts and accessories – Marine evacuation systems – Lifeboats, davits and release hooks – Personal protective equipment: immersion suits and lifejackets – Marine fire systems and equipmentCopyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  5. 5. March 28, 2012 Scope of ServiceCopyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  6. 6. March 28, 2012 Service - RegulationsService ExpectedRegulations     2010ServiceRecommendation  Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  7. 7. March 28, 2012 Service Agreement – new trend • Ship owners are outsourcing the planning and execution of the service orders to service providers who can support them globally • Ship owners are looking for service providers who can support a wider range of products enabling them to deal with fewer suppliers • Agreements are enhancing cost predictability for the ship owner • SPOC – Single Point Of Contact • NO HASSLECopyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  8. 8. March 28, 2012 How to find a service station ?Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  9. 9. March 28, 2012 How to find a service station ?Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  10. 10. How to find a service station ?
  11. 11. March 28, 2012 IMO Rules Safety Serivicing Partner ? Viking Marine Fire Safety Service Distribution Manuals 50 Spareparts years Authorization Service C Raft experti se Network Know-How Inspection of Network Support of network ooperation Training Financial Invoice Price know-how execution Invoicing expertice in 8 languages 5 Servers on IT support Manuals 5 continents Spareparts 24/7 Globally Tool Global Service NetworkCopyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  12. 12. March 28, 2012 MFS - Concept Advantages Mutual obligations secures a strong partnership for: • Quality assurance • Original spare parts • Manuals • Improved check lists – technical feedback • Technical supportCopyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  13. 13. MFS - Concept Advantages• Adequate quality service to flag and port regulations• Information on flag, class and port service requirements update• Prepared service by uniform standard – follow up/completion in nextport• Service record documented – manufacturer access• Reduced visits onboard – ISPS issue for ship owners• Expanded safety service – full package• Fixed service pricing on 2nd service• Advanced IT control – digital pen/SAP/database• Possibility to use network strength as sales argumentation
  14. 14. March 28, 2012 Marine Fire Service Capabilities • XX Authorisations from XX different manufacturers – SeaPlus, Gloria, Vulcan, Minimax • XX Certificate from XX different Classifications – LRS etc • Around XX engineers in VIKING network – The Netherlands, Spain, UAE, Singapore, China & Iceland • Skilled personnel (focus on skills/experience within mechanical, electrical & hydraulic competencies – similar to LBS services) • Possibility to integrate up to 100 servicing stations from our life rafts network in providing coverage to ship ownersCopyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  15. 15. March 28, 2012 Lifeboat, davit and release hook service capabilities – similar setup • 133 Authorisations from 17 different manufacturers – OPCO, Hyundai, Beihai, Hatecke, Davit International, Fasmer, Viking, Norsafe, Acta, Henriksen, Mad Rock, Global Davit, Vestdavit, ISS, Jiangyin Beihai & Gepa. • Around 40 engineers in VIKING network – Denmark, Norway, Finland, Estonia, Iceland, Russia, Germany, The Netherlands, United Kingdom, Spain, Italy, UAE, South Africa, Singapore, China & US. • Skilled personnel (focus on skills/experience within mechanical, electrical & hydraulic competenciesCopyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
  16. 16. March 28, 2012 The VIKING Advantage The unique global presence of VIKING’s quality conscious network with more than 100 Marine Fire Safety service stations, 49 branch offices , 270 authorized life rafts servicing stations and strategic stock points, makes us a truly global provider, offering cost-effective and convenient services where and when our customers need it .Copyright 2007, VIKING LIFE-SAVING EQUIPMENT A/S
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