The How of Wow | PART 1

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This presentation is the first of a three part series. Although the titled is borrowed for this localized presentation, the second part in the three-part series has greater reference and is credited to John Murphy's book "The How of Wow".

Mr. Murphy is an award winning and best selling author, speaker and management consultant. Please visit:www.venturemanagmentconsultants.com for a full list of his books on a variety of life and career changing subjects.

Published in: Career, Entertainment & Humor
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The How of Wow | PART 1

  1. 1. THE HOW OF WOW First impressions. Lasting impressions. Stand out from the crowd. Janice MacLean | 2013
  2. 2. THE HOW OF WOW  You never get a second chance to make a FIRST IMPRESSION THE HOW OF WOW
  3. 3. THE HOW OF WOW
  4. 4. FIRST IMPRESSIONS Psychology studies reveal that first impressions are formed within 7 to 17 seconds of meeting someone 55% of a person’s opinion is determined by physical appearance THE HOW OF WOW
  5. 5. THE HOW OF WOW
  6. 6. FIRST IMPRESSIONS It could make or break your meeting Dress appropriately and conservatively Be careful with accessories, perfumes, hair- styles and footwear, anything that may be distracting THE HOW OF WOW
  7. 7. THE HOW OF WOW
  8. 8. FIRST IMPRESSIONS Statistics indicate that first impressions are also determined by the words we use 7% of what we think of other’s is based on what they say THE HOW OF WOW
  9. 9. FIRST IMPRESSIONS Before you meet someone for the first time, think about the impression you want to project Use appropriate language for the situation THE HOW OF WOW
  10. 10. THE HOW OF WOW STRIKE THE RIGHT TONE
  11. 11. FIRST IMPRESSIONS 38% of a person’s first impression is determined by the tone of their voice Speak the way you want to be perceived THE HOW OF WOW
  12. 12. THE HOW OF WOW BODY LANGUAG E
  13. 13. FIRST IMPRESSIONS 93% of people’s judgments of others are based on non-verbal communication How you stand, sit and shake hands communicates a lot more than what you say THE HOW OF WOW
  14. 14. FIRST IMPRESSIONS Good body posture, a nice smile, and eye contact Sitting too casually, or unconsciously striking a pose Pay attention and make adjustments THE HOW OF WOW
  15. 15. THE HOW OF WOW USE SOMEONE’s NAME OFTEN
  16. 16. FIRST IMPRESSIONS People like it when you remember their name and call them by name Addressing people by their name increases the likelihood that they will respond by 36% THE HOW OF WOW
  17. 17. FIRST IMPRESSIONS As soon as you learn someone’s name, say it back to them and then repeat it throughout the conversation If you didn’t catch their name, be sure to ask for it THE HOW OF WOW
  18. 18. THE HOW OF WOW BE ON TIME
  19. 19. FIRST IMPRESSIONS Always be on time. Arrive at least 15 minutes early One of the worst offences is not respecting someone else’s time THE HOW OF WOW
  20. 20. THE HOW OF WOW FOCUS ON THE OTHER PERSON
  21. 21. FIRST IMPRESSIONS Talking too much (about yourself) bores your listener Show you are interested in establishing a connection Have a list of questions ready that you want to ask THE HOW OF WOW
  22. 22. THE HOW OF WOW BE A GOOD LISTENER
  23. 23. FIRST IMPRESSIONS Business studies indicate that listening is a top skill needed to succeed in business Unfortunately, most people only retain about 50% of what they hear THE HOW OF WOW
  24. 24. FIRST IMPRESSIONS Be an exceptional listener and ask follow-up questions to show you were listening React to comments with phrases such as;  “That makes sense.”  “Could you tell me more about that?” THE HOW OF WOW
  25. 25. THE HOW OF WOW BE CAREFUL WITH HUMOUR
  26. 26. FIRST IMPRESSIONS Unless you are an auditioning comedian, be careful or just avoid humour and sarcasm Humour is easily misinterpreted THE HOW OF WOW
  27. 27. THE HOW OF WOW NEVER, EVER, EVER, EVER DIS
  28. 28. FIRST IMPRESSIONS Find the silver lining, the lessons learned Express only positive thoughts and comments Never …dislike, disagree, discuss disappointments, displeasures, distaste, disgust THE HOW OF WOW
  29. 29. THE HOW OF WOW BE MEMORABLE
  30. 30. LASTING IMPRESSIONS Make yourself memorable Highlight your best features and focus on your attributes and capabilities Highlight every triumph, challenge overcome and achievement related to both personal and professional experiences THE HOW OF WOW
  31. 31. THE HOW OF WOW LAST IMPRESSIONS
  32. 32. LAST IMPRESSIONS Express gratitude for the meeting Thank the person for the time they spent with you If it’s an interview, follow up with a hand written thank you card THE HOW OF WOW
  33. 33. THE HOW OF WOW First impressions. Lasting impressions. Stand out from the crowd. Janice MacLean | 2013

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