Experience Excellence:                                   The Philippine Advantage                                    June ...
Who Are With Us       Voice – Based Services               Homegrown Suppliers              SuppliersBanking, Financial Se...
Who Are With UsEngineering Services Outsourcing                          Creative Services OutsourcingHR Outsourcing      ...
Philippine IT-BPO industry size                        x%     YoY Growth 2006–2010; US$ billion                           ...
FTEs            % inc.           Revenue       % inc.                                                      fr YA          ...
Number of college degree                   2009          Annual graduates                                                g...
Wide range of industry-verticals serviced                              Captives of 60+ Fortune 1000 firms Supplier presenc...
Mature            Credible          Emerging                                                                              ...
Expertise in diverse BPO and KPO functions: Finance/       HR/Publishing/Supply Chain/Legal/Medical     - Accounting and b...
Cost competitive, almost as much as India, across service segments                   One of the lowest cost destinations ...
TGN-IATransmission Backbone Networks                 AAG                                                                  ...
Cordillera                               Ilocos      Cagayan Valley                                        Baguio         ...
• Business	  environment	          •  Leading	  the	  industry	  priori1es	  behind	  govt	  policy	  and	  legisla1ve	  a...
Road Map 2016: Driving to Global Leadership       Proprietary & Confidential. Copyright © 2010 BPAP, Everest Global, & Out...
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Experience excellence - The Philippines Advantage

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A presentation delivered by Raymond Antonio Lacdao of the Business Processing Association of the Philippines (http://www.bpap.org) last June 2011 at National Computer Center, Quezon City.

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Experience excellence - The Philippines Advantage

  1. 1. Experience Excellence: The Philippine Advantage June 2011All information and data in this presentation is the exclusive property ofBPAP, Everest Global, and Outsource2Philippines and cannot be copied,distributed, or sold without the express written permission of the copyrightowners. Copyright © 2011 BPAP, Everest Global, & Outsource2Philippines
  2. 2. Who Are With Us Voice – Based Services Homegrown Suppliers SuppliersBanking, Financial Services and Insurance IT and Software Services NASSCOM’S Top BPOs Shared Service Centers / Captives
  3. 3. Who Are With UsEngineering Services Outsourcing Creative Services OutsourcingHR Outsourcing Medical Services Outsourcing Legal Process Outsourcing Clinical Research Outsourcing Maintenance, Repair, Overhaul Services
  4. 4. Philippine IT-BPO industry size x% YoY Growth 2006–2010; US$ billion Impact over 5 years Contribution 4%–5% of annual GDP to GDP ~24% Employment Largest private sector ~26% generation new job creator   350,000 direct and ~19%   Up to 0.7–1.0 million ~26% indirect jobs ~50% Foreign Significant export exchange impact earnings   3rd-largest export earner based on net # FTEs value added 240 300 370 440 525 640 (~‘000) Growth of Catalyzed growth of Next Wave 10+ Next Wave Cities™ Global Cities™ adding over 50,000 5% 6% 6% 7% 8% 8% jobs share1 FTEs = full-time employees, YoY = year on year 1 Philippines IT-BPO market as percentage of global offshore services market, in revenue termsSources: BPAP; Everest analysis Proprietary & Confidential. Copyright © 2011 BPAP, Everest Global, & Outsource2Philippines 4
  5. 5. FTEs % inc. Revenue % inc. fr YA (US$B) fr YAVoice BPO 344,000 23% 6,100 21%Non-voice BPO/KPO 101,750 18% 1,628 30%ITO 44,962 27% 725 28%Transcription 14,000 8% 102 11%ESO 10,600 -12% 201 -12%Animation 8,640 8% 142 18%Game development 1,230 92% 7 56%TOTAL FTEs 525,182 24% 8,905 26%Source: ACPI, BPAP, CCAP, GDAP, HIMOAP, PSIA (2011). All rights reserved.
  6. 6. Number of college degree 2009 Annual graduates growth   Abundant labor force of 38 million Medical and natural sciences, 132,244   Over 450,000 college graduates per year allied fields   Large pool of accounting and business Business, accounting, and related 107,272 graduates fields   English proficiency   Affinity with Western culture Social and behavioral sciences, 68,764   Customer service orientation education   Highly trainable Engineering and architecture 50,734   Cost effective IT-related and mathematics 47,928   High level of commitment and loyalty Fine arts, masscom, humanities 12,269 TOTAL Tertiary level 469,654 5.8% Pop Labor force Unemp rate Literacy World 6,768M 3,179M 8.7% 82.0% India 1,130M 509M 7.8% 61.0% China 1,330M 814M Suitability rates are empirically based on a total of >80 4.3% 91.6% interviews with HR professionals working in each country Brazil 201M 102M 8.1% 88.6% Philippines 100M 38M 7.5% 92.6% 6Source: CHED 2010; CIA World Factbook 2010
  7. 7. Wide range of industry-verticals serviced Captives of 60+ Fortune 1000 firms Supplier presence across industry verticals1 Banking and financial services # FTEs servicing (’000s) # Firms 75+ 50+ MDR and healthcare 40+ 40+ Telecom, travel, energy, and media 25+ 15+ 25+ BFSI = banking, financial services, insurance; MDR = manufacturing, distribution, retail 1 Per Everest-O2P survey of ~200 firms across the Philippines IT-BPO industrySources: BPAP database; survey results
  8. 8. Mature Credible Emerging China: Eastern Europe: Domestic and APAC Established centric scale and near-shore capabilities destination Philippines: Reaching #1 in voice BPO (330K+ FTEs) Mexico, Brazil, Columbia, #2 in non-voice/IT- Chile, and Argentina: BPO (200K+ FTEs) Evolving rapidly as near- India: shore base to drive Egypt, Morocco, and Industry leading scale and penetration in North South Africa: capabilities America Voice: 350K+ FTEs Significant government-backed Non-voice IT-BPO: 1.4M+ push to target UK and FTEs)Source: Everest analysis Europe Proprietary & Confidential. Copyright © 2010 BPAP, Everest Global, & Outsource2Philippines 8
  9. 9. Expertise in diverse BPO and KPO functions: Finance/ HR/Publishing/Supply Chain/Legal/Medical - Accounting and bookkeeping - Legal Transcription - Account maintenance - Litigation Support - Accounts receivable collection - Content Development -  Market Research and Analysis - Accounts payable processing -Contract Summarization -Fund adm/reconciliation - Editing, Sub-titling, Translation -  Intellectual Property Management - Payroll processing - Publishing -  Account Risk Management - Retail banking support - Health Services revenue cycle - Equities/Portfolio research & analysis - Asset management - Travel Services Back Office - Financial analysis and auditing - Credit/Loan processing - Inventory control and purchasing - Health Insurance - Expense and revenue reporting - General Insurance - Financial reporting - Sales and marketing - Human resources administration - Tax reporting - Customer Management - Financial leasing - Credit card administration - Transaction management - Factoring and stock brokering - Sourcing and Procurement - Revenue management - Logistics - Transaction processing - Disaster recovery - Business data processing - Business Intelligence - Database management - Network management - Supply chain management - Warehouse and inventory Mgmtcopyright 2009: Business Processing Assoc of the Philippines. All rights reserved
  10. 10. Cost competitive, almost as much as India, across service segments   One of the lowest cost destinations for English work, and for non- voice and IT services work   Relatively minimal inflation and currency volatility indicate continued cost competitiveness in future Costs Large, scalable talent pool— Relatively minimal risk next only to India, China perceptions, primarily   Top-3 global location in directed at geopolitical graduate pool size concerns   Third-largest talent pool   High-quality physical and in delivery of voice BPO, social infrastructure F&A, and IT services   Favorable investment   Amongst the largest climate experienced talent pools   Limited risks to talent scalability   Natural disasters in certain regions and sporadicSource: Everest experience political incidents are key concerns
  11. 11. TGN-IATransmission Backbone Networks AAG LAOAG BALLESTEROS VIGAN TUGUEGARAO  PLDT Digital Fiber Optic CAUAYAN Network (DFON) SFLU DAGUPAN BAGUIO SOLANO URDANETA  Globe Telecom Fiber Optic TARLAC CABANATUAN CANERO EAC SUBIC SAMPALOC Backbone Network (FOBN) AURORA ERMITA MAKATI BACOOR APCN2  TelicPhil (BayanTel) Nationwide NASUGB U BATANGAS PAGBILAO NAGA PILI Digital Transmission Network C2C MAMBURAO DONSOL LEGASPI (NDTN) SORSOGON MASBATE SAN JOSE CALBAYOG ROXAS TACLOBAN Cable Landing Stations CADIZ ORMOC BANATE SAN REMIGIO ILOILO TALISAY LILOAN LAHUG BACOLOD MAASIN TALISAY  Ballesteros, Cagayan MARIBOJ OC TAGBILARAN DUERO DAUIN CABADBARAN  Tanza, Cavite CDO BUTUAN MANTICAO  Nasugbu, Batangas PAGADIAN ILIGAN Bauang, La Union COTABATO  ZAMBOA DAVAO NGA GEN. SANTOS
  12. 12. Cordillera Ilocos Cagayan Valley Baguio Central Luzon Angeles/Clark Manila Santa Rosa Southern Tagalog Bulacan Metro Cavite Lipa Bicol•   Next  Wave  Ci+es™   Eastern Visayas Western Visayas Bacolod Iloilo Cebu Dumaguete Visayas Central Cagayan de Oro Northern Mindanao Western Mindanao Southern Mindanao Super cities have >15,000 IT-BPO workers Central Mindanao Davao Large cities have a potential capacity of 10,000–15,000 Mid-sized cities 5,000–10,000 Another 20-plus cities offer a potential capacity of <5,000 FTEs each12 Copyright ©2011: Business Processing Association of the Philippines. All rights reserved.
  13. 13. • Business  environment   •  Leading  the  industry  priori1es  behind  govt  policy  and  legisla1ve  agenda  –  fiscal         incen1ves,  data  privacy,  IP  protec1on,  cybercrime,  Labor  Code  amendments,  DICT   •  Suppor1ng  investors  with  set-­‐up  through  “industry  roundtable”   Infra – Telco, Property, BPAP advisors Hardware •  Provide best options •  Provide industry overview available that fit requirements •  Organize site visits and •  Provide end-to-end service meetings with vendors & govt support •  Complete delivery and after- dales service Government – BOI, PEZA, Investor Assistance Group Legal consulting LGUs •  Due diligence assistance •  Provide end-to-end quality •  Business registration assurance for investors Staffing consultants/Advisors setting facilitation •  Provide overview on talent up operations in the •  After care service Philippines pool based on competency requirements •  Assist investors with •  Deliver recruiting and training government approvals quantity and quality requirements13 Copyright ©2011: Business Processing Association of the Philippines. All rights reserved.
  14. 14. Road Map 2016: Driving to Global Leadership Proprietary & Confidential. Copyright © 2010 BPAP, Everest Global, & Outsource2Philippines 14
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