The impact of social media on workplace learnng

Social media and its impact on how we learn in the workplace Jane Hart, Centre for Learning & Performance Technologies

C4LPT, 2011 2

C4LPT, 2011 3

How social media isimpacting learning in the workplace What it means for L&D Where and how learning happens in the workplaceC4LPT, 2011 4

What does workplace learning have in common with icebergs?C4LPT, 2011

Only a small percentage (10%) of theiceberg visible above the water.The most powerful part is under thewaterC4LPT, 2011 6

The Iceberg of Workplace Learning20% of the learning that takes place inthe workplace is “visible” as FORMALlearning. Formal learningThe other 80% of learning takes placeinformally and often invisibly – and yetit is where the real learning takesplace. Informal learning “Most people instinctively know that they become competent in their jobs through learning as they perform those jobs … and that through this process they acquire knowledge and skills which are so entwined with the job, that they are referred to as ‘tacit’.” Report to NIACE, 2007C4LPT, 2011 7

People learning informally all the time ..on their own as well as in conversations and interactions with others (socially)C4LPT, 2011 8

The Iceberg of Workplace LearningBut now social media is impactinglearning … Formal learning Informal learning >> Social Learning?C4LPT, 2011 9

Social media is a catalyst for change and we are moving into a new era of workplace learning

Top 100 Tools for Learning 2011 List compiled from the Top 10 Tools contributions of 531 learning professionals worldwideC4LPT, 2011 11

The Iceberg of Workplace Learning Trends in use of social media for learning1 – Increasing consumerization of IT>> Personal, working and learningtools are mergingC4LPT, 2011 12

“Today already 47% of business technology users at North American and European companies report using one or more website(s) to do parts of their jobs that are not sanctioned by their IT department. We expect this number to grow to close to 60% in 2011 as frustrated workers work around IT to self-provision technology” How democratization of technology empowers employees, Forrester, 2011C4LPT, 2011 13

The Iceberg of Workplace Learning Trends in use of social media for learning2 – Increasing consumerization ofLearning>> People are doing their own thingC4LPT, 2011 14

“between one-third and two-thirds of your employees are meeting their needs by working around you” Jensen & Klein, Blind Spots, CLO Magazine, April 2011C4LPT, 2011 15

How can IT and L&D deal with these growing trends?C4LPT, 2011 16

C4LPT, 2011 17

The Iceberg of Workplace Learning Need to understand more about who is using social media tools and how they are using them … …. in order to understand what L&D can do to support a broader approach to workplace learningC4LPT, 2011 18

Who? Smart WorkersC4LPT, 2011 19

What tools are they using?C4LPT, 2011 20

IMPROVING PRODUCTIVITY Finding content FINDING & USING Personal CONTENT Team productivityproductivity Keeping up to date with new content Sharing links, resources & ideas Co-creating content JOINING & BUILDING CREATING & SHARING NETWORKS & COMMUNITIES The Smart Worker’sC4LPT, 2011 Guide to Social Media CONTENT 21

8 key featureshow the Smart Workerworks and learnstodayC4LPT, 2011 22

1 - The Smart Worker : recognises she learns continuously as she does her job “today’s work environment doesn’t tolerate learners stepping out of their workflow to learn unless it is absolutely vital to do so” Gottfredson, 2011 >> Provide access to “learning” in the flow of work – as people do their jobsC4LPT, 2011 23

2 - The Smart Worker : wants immediate access to solutions to his performance problems “People don’t want to study a problem they want to solve it.” >> Create performance aids rather than courses >> Help people locate and identify trusted resources on the Social WebC4LPT, 2011 24

3 - The Smart Worker : is happy to share what she knowsC4LPT, 2011 25

>> Tap into the growing phenomenon of sharing and encourage employees to create and share resources with one anotherC4LPT, 2011 26

4 - The Smart Worker : relies on a trusted network of friends and colleaguesC4LPT, 2011 27

“I’ve learned more in the last few weeks by monitoring this community than I have in the past year in class….. It’s an amazing group – I have seen discussions on questions I hadn’t thought about and received pointers towards great articles.” >> Help teams to set up communities and group spaces so that they can build internal trusted networks to support one anotherC4LPT, 2011 28

5 - The Smart Worker : learns best with and from othersC4LPT, 2011 29

One-to-one mentoring Live meeting software Learning communitiesC4LPT, 2011 30

“I am amazed at the openness and willingness to share resources and ideas that exists within this group, the wider L&D community and beyond. The opportunities for me to connect with people across the world from both similar and different backgrounds is only limited by my ability to manage and deal with a rapidly expanding range of contacts.”>> Support personal human interactions in learning: both one-to-one and groups. C4LPT, 2011 31

6 - The Smart Worker : keeps up to date with his industry and profession>> Help with Personal Knowledge Management>> Encourage sharing of knowledge internally in different ways C4LPT, 2011 32

7 - The Smart Worker :constantly strives toimprove her productivity>> Provide workflow audits to Help individuals/teams improve their productivity C4LPT, 2011 33

8 - The Smart Worker : thrives on autonomy "A sense of autonomy has a powerful effect on individual performance and attitude.“ >> Let go! >> Measure success in terms of performance not learningC4LPT, 2011 34

Knowledge Craft Technician Routine Workers Workers Workers Workers Task standardisation Task variety Tacit knowledge Explicit knowledgeEncourage and support informal, socialSmart Working practices Based on work of Tom Gram

http://bit.ly/someimpactC4LPT, 2011 37

GoToTraining Gets Social

What is NewEasy One-Click Sharing Share Training On Social Media Channels. Share training classes and catalogs on - Twitter, Facebook and LinkedIn

Simple to Share

Why it MattersSocial Media Gets The Words Out Trainers can now use an effective channel to share and promote their upcoming training.Social Media Is Fast and Effective Trainers can reach learners effectively and seamlessly, saving time, reducing costs.

QuestionsJames Hilliard Jane Hart Jim Recker Moderator Founder, GoToTraining Product Specialist Centre for Learning & Citrix Online Performance Technologies @jcrecker www.C4LPT.co.uk @C4LPT

Live demonstrations ofGoToTraining are available! www.citrixonline.com/deminars

How did we do?Fill out the survey that opens after you leave the webinar to share your thoughts.

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The impact of social media on workplace learnng

by Jane Hart on Aug 23, 2011

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