The impact of social media on workplace learnng

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  • Great insight, I am geared to implement soon. Thanks again
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  • D: chitrasvas@hotmail.com
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  • Thaks Bent
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  • Nice work Jane. You create a very easy to understand package.
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  • It has
  • Identified a number of trends
  • Not just on the way we learn formal learning but the way we are learning informally
  • The impact of social media on workplace learnng

    1. Social  media  and  its  impact  on  how  we  learn  in  the  workplace   Jane  Hart,  Centre  for  Learning  &  Performance  Technologies  
    2. 2  
    3. 3  
    4. How  social  media  is  impac@ng  learning  in   the  workplace     What  it  means    for  L&D     Where  and    how    learning  happens     in  the  workplace   4  
    5. What  does  workplace  learning  have  in  common  with  icebergs?  
    6. Only  a  small  percentage  (10%)  of  the  iceberg  visible  above  the  water.   The  most  powerful  part  is  under  the   water   6  
    7. The  Iceberg  of  Workplace  Learning  20%  of  the  learning  that  takes  place  in  the  workplace  is  “visible”  as  FORMAL  learning.     Formal  learning  The  other  80%  of  learning  takes  place  informally  and  oXen  invisibly  –  and  yet  it  is  where  the  real  learning  takes  place.   Informal  learning   C4LPT,  2012   7  
    8. “Most  people  ins.nc.vely  know  that  they   become  competent  in  their  jobs  through  learning  as  they  perform  those  jobs  …  and  that   through  this  process  they  acquire  knowledge   and  skills  which  are  so    entwined  with  the  job,   that  they  are  referred  to  as  ‘tacit’.”     Report  to  NIACE,  2007  
    9. The  Iceberg  of  Workplace  Learning  But  now  social  media  is  impac@ng    learning    …   Formal  learning   Informal  learning   9  
    10. Social  media  is  a  catalyst  for  change     and  we  are  moving  into  a     new  era  of  workplace  learning  
    11. 1 Twitter 2 YouTube 3 Google Docs 4 Skype 5 WordPress 6 Dropbox 7 Prezi Top  100  Tools  for  Learning   8 Moodle 9 Slideshare 2011   10 (Edu)Glogster 11 Wikipedia 12 Blogger List  compiled  from  the   13 Diigo 14 FacebookTop  10  Tools  contribu@ons  of     15 Google 531   16 Google Reader learning  professionals   17 Evernote 18 Jing worldwide   19 PowerPoint 20 Gmail
    12. Trends  in  the  use  of  social  media  for  learning  1  Consumeriza<on  of  IT    Personal,  working  and  learning  tools  are  merging   12  
    13. “Today  already  47%  of  business  technology  users  at  North  American  and  European  companies  report  using  one  or  more  website(s)  to  do  parts  of  their  jobs  that  are  not  sanc@oned  by  their  IT  department.    We  expect  this  number  to  grow  to  close  to  60%  in  2011  as  frustrated  workers  work  around  IT  to  self-­‐provision  technology.”              Forrester  Research,    April  2011   13  
    14. 2   Consumeriza<on  of  LEARNING     People  are  “doing  their  own  thing”       14  
    15. “between  one-­‐third   and  two-­‐thirds  of   your  employees  are   mee@ng  their  needs     by  working  around   you”     Jensen  &  Klein,       Blind  spots,  CLO  Magazine,    April  2011       15  
    16. How  can  IT  and  L&D  deal  with   these  growing  trends?   16  
    17. 17  
    18. who  is  using  these  tools?    how  are  they  using  them?    what  can  we  do  to  support    a  broader  approach  to    workplace  learning?   18  
    19. Who?   Smart  Workers   19  
    20. What  tools  are  they  using?     20  
    21. IMPROVING  PRODUCTIVITY   Finding  content     FINDING  &  USING     Personal   CONTENT   Team   produc<vity  produc<vity   Keeping  up   to  date   with  new   content     Sharing   links,   resources   &  ideas   Co-­‐crea<ng   content     JOINING  &  BUILDING   CREATING  &  SHARING   NETWORKS  &  COMMUNITIES   The  Smart  Worker’s    C4LPT,  2011   Guide  to  Social  Media   CONTENT  
    22. 8  key  features    how  the  Smart  Worker  works  and  learns    today   22  
    23. 1  -­‐  The  Smart  Worker  :  recognises  she  learns  con<nuously  as  she  does  her  job  “today’s  work  environment  doesn’t  tolerate  learners  stepping  out  of  their  workflow  to  learn  unless  it  is  absolutely  vital  to  do  so”    Gogredson,  2011   >>  Provide  access  to  learning  resources   in  the  flow  of  work  –  as  people  do  their   jobs     23  
    24. 2  -­‐  The  Smart  Worker  :   wants  immediate  access   to  solu<ons  to  his   performance  problems   “People  don’t  want  to  study  a   problem  they  want  to  solve  it.”     >>  Create  performance  aids  rather   than  courses   >>  Help  people  locate  and  iden@fy   trusted  resources  on  the  Social  Web  C4LPT,  2011   24  
    25. 3  -­‐  The  Smart  Worker  :    is  happy  to  share  what  she  knows   25  
    26. >>  Tap  into  the  growing  phenomenon  of  sharing  and  encourage  employees  to  create  and  share  resources  with  one  another   26  
    27. 4  -­‐  The  Smart  Worker  :  relies  on  a  trusted  network  of  friends  and  colleagues   27  
    28. “I’ve  learned  more  in  the  last  few   weeks  by  monitoring  this   community  than  I  have  in  the   past  year  in  class…..  It’s  an   amazing  group  –  I  have  seen   discussions  on  ques@ons  I  hadn’t   thought  about  and  received  >>  Help  teams  to  set  up  communi@es  and  owards  great  ar@cles.”   pointers  t group  spaces  so  that  they  can  build  internal  trusted  networks  to  support  one  another   28  
    29. 5  -­‐  The  Smart  Worker  :    learns  best  with  and  from  others   29  
    30. One-­‐to-­‐one  mentoring   Learning  communi@es/   Live  mee@ng  soXware   Communi@es  of  Prac@ce  >>  Support  personal  human  interac@ons  in  learning:  both  one-­‐to-­‐one  and  groups.   30  
    31. “I  am  amazed  at  the  openness  and  willingness  to  share  resources  and  ideas  that  exists  within  this  group,  the  wider  L&D  community  and  beyond.  The  opportuni@es  for  me  to  connect  with  people  across  the  world  from  both  similar  and  different  backgrounds  is  only  limited  by  my  ability  to  manage  and  deal  with  a  rapidly  expanding  range  of  contacts.”   31  
    32. 6  -­‐  The  Smart  Worker  :  keeps  up  to  date   with  his  industry  and  profession  >>  Help  with  Personal  Knowledge  Management:  Seek-­‐Sense-­‐Share  >>  Encourage  sharing  of  knowledge  internally  in  different  ways   32  
    33. 7  -­‐  The  Smart  Worker  :    constantly  strives  to    improve  her  produc<vity  >>  Provide  workflow  audits  to  help  individuals/teams  improve  their  produc@vity   33  
    34. 8  -­‐  The  Smart  Worker  :  thrives  on  autonomy  "A  sense  of  autonomy  has  a  powerful  effect  on  individual  performance  and  aLtude.“    >>  Let  go!  “Control  leads  to  compliance;  autonomy  leads  to  engagement.”     34  
    35. Social  Workplace  Learning  Con<nuum   formal/training   informal/working   1   2   3              4   5  Augmen.ng   Facilita.ng   Suppor.ng   Suppor.ng   Fostering  f2f  or  online     collabora.ve   online     collabora.on   connec.ons  /  training  with   or  peer   Communi.es   &  knowledge   conversa.ons   social   learning   of  Prac.ce   sharing  in   across  the   approaches     work  teams   organiza.on   SOCIAL  TRAINING   SOCIAL  COLLABORATION   organizing/managing   encouraging/suppor@ng  
    36. www.SocialLearningCentre.co.uk  
    37. h`p://bit.ly/impactofsome   37  

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