The impact of social media on workplace learnng

Social media and its impact on how we learn in the workplace Jane Hart, Centre for Learning & Performance Technologies

How social media is impac@ng learning in the workplace What it means for L&D Where and how learning happens in the workplace 4

What does workplace learning have in common with icebergs?

Only a small percentage (10%) of the iceberg visible above the water. The most powerful part is under the water 6

The Iceberg of Workplace Learning 20% of the learning that takes place in the workplace is “visible” as FORMAL learning. Formal learning The other 80% of learning takes place informally and oXen invisibly – and yet it is where the real learning takes place. Informal learning C4LPT, 2012 7

“Most people ins.nc.vely know that they become competent in their jobs through learning as they perform those jobs … and that through this process they acquire knowledge and skills which are so entwined with the job, that they are referred to as ‘tacit’.” Report to NIACE, 2007

The Iceberg of Workplace Learning But now social media is impac@ng learning … Formal learning Informal learning 9

Social media is a catalyst for change and we are moving into a new era of workplace learning

1 Twitter 2 YouTube 3 Google Docs 4 Skype 5 WordPress 6 Dropbox 7 Prezi Top 100 Tools for Learning 8 Moodle 9 Slideshare 2011 10 (Edu)Glogster 11 Wikipedia 12 Blogger List compiled from the 13 Diigo 14 FacebookTop 10 Tools contribu@ons of 15 Google 531 16 Google Reader learning professionals 17 Evernote 18 Jing worldwide 19 PowerPoint 20 Gmail

Trends in the use of social media for learning 1 Consumeriza<on of IT Personal, working and learning tools are merging 12

“Today already 47% of business technology users at North American and European companies report using one or more website(s) to do parts of their jobs that are not sanc@oned by their IT department. We expect this number to grow to close to 60% in 2011 as frustrated workers work around IT to self-‐provision technology.” Forrester Research, April 2011 13

2 Consumeriza<on of LEARNING People are “doing their own thing” 14

“between one-‐third and two-‐thirds of your employees are mee@ng their needs by working around you” Jensen & Klein, Blind spots, CLO Magazine, April 2011 15

How can IT and L&D deal with these growing trends? 16

who is using these tools? how are they using them? what can we do to support a broader approach to workplace learning? 18

Who? Smart Workers 19

What tools are they using? 20

IMPROVING PRODUCTIVITY Finding content FINDING & USING Personal CONTENT Team produc<vity produc<vity Keeping up to date with new content Sharing links, resources & ideas Co-‐crea<ng content JOINING & BUILDING CREATING & SHARING NETWORKS & COMMUNITIES The Smart Worker’s C4LPT, 2011 Guide to Social Media CONTENT

8 key features how the Smart Worker works and learns today 22

1 -‐ The Smart Worker : recognises she learns con<nuously as she does her job “today’s work environment doesn’t tolerate learners stepping out of their workﬂow to learn unless it is absolutely vital to do so” Gogredson, 2011 >> Provide access to learning resources in the ﬂow of work – as people do their jobs 23

2 -‐ The Smart Worker : wants immediate access to solu<ons to his performance problems “People don’t want to study a problem they want to solve it.” >> Create performance aids rather than courses >> Help people locate and iden@fy trusted resources on the Social Web C4LPT, 2011 24

3 -‐ The Smart Worker : is happy to share what she knows 25

>> Tap into the growing phenomenon of sharing and encourage employees to create and share resources with one another 26

4 -‐ The Smart Worker : relies on a trusted network of friends and colleagues 27

“I’ve learned more in the last few weeks by monitoring this community than I have in the past year in class….. It’s an amazing group – I have seen discussions on ques@ons I hadn’t thought about and received >> Help teams to set up communi@es and owards great ar@cles.” pointers t group spaces so that they can build internal trusted networks to support one another 28

5 -‐ The Smart Worker : learns best with and from others 29

One-‐to-‐one mentoring Learning communi@es/ Live mee@ng soXware Communi@es of Prac@ce >> Support personal human interac@ons in learning: both one-‐to-‐one and groups. 30

“I am amazed at the openness and willingness to share resources and ideas that exists within this group, the wider L&D community and beyond. The opportuni@es for me to connect with people across the world from both similar and diﬀerent backgrounds is only limited by my ability to manage and deal with a rapidly expanding range of contacts.” 31

6 -‐ The Smart Worker : keeps up to date with his industry and profession >> Help with Personal Knowledge Management: Seek-‐Sense-‐Share >> Encourage sharing of knowledge internally in diﬀerent ways 32

7 -‐ The Smart Worker : constantly strives to improve her produc<vity >> Provide workﬂow audits to help individuals/teams improve their produc@vity 33

8 -‐ The Smart Worker : thrives on autonomy "A sense of autonomy has a powerful eﬀect on individual performance and aLtude.“ >> Let go! “Control leads to compliance; autonomy leads to engagement.” 34

Social Workplace Learning Con<nuum formal/training informal/working 1 2 3 4 5 Augmen.ng Facilita.ng Suppor.ng Suppor.ng Fostering f2f or online collabora.ve online collabora.on connec.ons / training with or peer Communi.es & knowledge conversa.ons social learning of Prac.ce sharing in across the approaches work teams organiza.on SOCIAL TRAINING SOCIAL COLLABORATION organizing/managing encouraging/suppor@ng

www.SocialLearningCentre.co.uk

h`p://bit.ly/impactofsome 37

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The impact of social media on workplace learnng

by Jane Hart

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