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The impact of social media on workplace learnng

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  • It has
  • Identified a number of trends
  • Not just on the way we learn formal learning but the way we are learning informally

The impact of social media on workplace learnng Presentation Transcript

  • 1. Social  media  and  its  impact  on  how  we  learn  in  the  workplace   Jane  Hart,  Centre  for  Learning  &  Performance  Technologies  
  • 2. 2  
  • 3. 3  
  • 4. How  social  media  is  impac@ng  learning  in   the  workplace     What  it  means    for  L&D     Where  and    how    learning  happens     in  the  workplace   4  
  • 5. What  does  workplace  learning  have  in  common  with  icebergs?  
  • 6. Only  a  small  percentage  (10%)  of  the  iceberg  visible  above  the  water.   The  most  powerful  part  is  under  the   water   6  
  • 7. The  Iceberg  of  Workplace  Learning  20%  of  the  learning  that  takes  place  in  the  workplace  is  “visible”  as  FORMAL  learning.     Formal  learning  The  other  80%  of  learning  takes  place  informally  and  oXen  invisibly  –  and  yet  it  is  where  the  real  learning  takes  place.   Informal  learning   C4LPT,  2012   7  
  • 8. “Most  people  ins.nc.vely  know  that  they   become  competent  in  their  jobs  through  learning  as  they  perform  those  jobs  …  and  that   through  this  process  they  acquire  knowledge   and  skills  which  are  so    entwined  with  the  job,   that  they  are  referred  to  as  ‘tacit’.”     Report  to  NIACE,  2007  
  • 9. The  Iceberg  of  Workplace  Learning  But  now  social  media  is  impac@ng    learning    …   Formal  learning   Informal  learning   9  
  • 10. Social  media  is  a  catalyst  for  change     and  we  are  moving  into  a     new  era  of  workplace  learning  
  • 11. 1 Twitter 2 YouTube 3 Google Docs 4 Skype 5 WordPress 6 Dropbox 7 Prezi Top  100  Tools  for  Learning   8 Moodle 9 Slideshare 2011   10 (Edu)Glogster 11 Wikipedia 12 Blogger List  compiled  from  the   13 Diigo 14 FacebookTop  10  Tools  contribu@ons  of     15 Google 531   16 Google Reader learning  professionals   17 Evernote 18 Jing worldwide   19 PowerPoint 20 Gmail
  • 12. Trends  in  the  use  of  social  media  for  learning  1  Consumeriza<on  of  IT    Personal,  working  and  learning  tools  are  merging   12  
  • 13. “Today  already  47%  of  business  technology  users  at  North  American  and  European  companies  report  using  one  or  more  website(s)  to  do  parts  of  their  jobs  that  are  not  sanc@oned  by  their  IT  department.    We  expect  this  number  to  grow  to  close  to  60%  in  2011  as  frustrated  workers  work  around  IT  to  self-­‐provision  technology.”              Forrester  Research,    April  2011   13  
  • 14. 2   Consumeriza<on  of  LEARNING     People  are  “doing  their  own  thing”       14  
  • 15. “between  one-­‐third   and  two-­‐thirds  of   your  employees  are   mee@ng  their  needs     by  working  around   you”     Jensen  &  Klein,       Blind  spots,  CLO  Magazine,    April  2011       15  
  • 16. How  can  IT  and  L&D  deal  with   these  growing  trends?   16  
  • 17. 17  
  • 18. who  is  using  these  tools?    how  are  they  using  them?    what  can  we  do  to  support    a  broader  approach  to    workplace  learning?   18  
  • 19. Who?   Smart  Workers   19  
  • 20. What  tools  are  they  using?     20  
  • 21. IMPROVING  PRODUCTIVITY   Finding  content     FINDING  &  USING     Personal   CONTENT   Team   produc<vity  produc<vity   Keeping  up   to  date   with  new   content     Sharing   links,   resources   &  ideas   Co-­‐crea<ng   content     JOINING  &  BUILDING   CREATING  &  SHARING   NETWORKS  &  COMMUNITIES   The  Smart  Worker’s    C4LPT,  2011   Guide  to  Social  Media   CONTENT  
  • 22. 8  key  features    how  the  Smart  Worker  works  and  learns    today   22  
  • 23. 1  -­‐  The  Smart  Worker  :  recognises  she  learns  con<nuously  as  she  does  her  job  “today’s  work  environment  doesn’t  tolerate  learners  stepping  out  of  their  workflow  to  learn  unless  it  is  absolutely  vital  to  do  so”    Gogredson,  2011   >>  Provide  access  to  learning  resources   in  the  flow  of  work  –  as  people  do  their   jobs     23  
  • 24. 2  -­‐  The  Smart  Worker  :   wants  immediate  access   to  solu<ons  to  his   performance  problems   “People  don’t  want  to  study  a   problem  they  want  to  solve  it.”     >>  Create  performance  aids  rather   than  courses   >>  Help  people  locate  and  iden@fy   trusted  resources  on  the  Social  Web  C4LPT,  2011   24  
  • 25. 3  -­‐  The  Smart  Worker  :    is  happy  to  share  what  she  knows   25  
  • 26. >>  Tap  into  the  growing  phenomenon  of  sharing  and  encourage  employees  to  create  and  share  resources  with  one  another   26  
  • 27. 4  -­‐  The  Smart  Worker  :  relies  on  a  trusted  network  of  friends  and  colleagues   27  
  • 28. “I’ve  learned  more  in  the  last  few   weeks  by  monitoring  this   community  than  I  have  in  the   past  year  in  class…..  It’s  an   amazing  group  –  I  have  seen   discussions  on  ques@ons  I  hadn’t   thought  about  and  received  >>  Help  teams  to  set  up  communi@es  and  owards  great  ar@cles.”   pointers  t group  spaces  so  that  they  can  build  internal  trusted  networks  to  support  one  another   28  
  • 29. 5  -­‐  The  Smart  Worker  :    learns  best  with  and  from  others   29  
  • 30. One-­‐to-­‐one  mentoring   Learning  communi@es/   Live  mee@ng  soXware   Communi@es  of  Prac@ce  >>  Support  personal  human  interac@ons  in  learning:  both  one-­‐to-­‐one  and  groups.   30  
  • 31. “I  am  amazed  at  the  openness  and  willingness  to  share  resources  and  ideas  that  exists  within  this  group,  the  wider  L&D  community  and  beyond.  The  opportuni@es  for  me  to  connect  with  people  across  the  world  from  both  similar  and  different  backgrounds  is  only  limited  by  my  ability  to  manage  and  deal  with  a  rapidly  expanding  range  of  contacts.”   31  
  • 32. 6  -­‐  The  Smart  Worker  :  keeps  up  to  date   with  his  industry  and  profession  >>  Help  with  Personal  Knowledge  Management:  Seek-­‐Sense-­‐Share  >>  Encourage  sharing  of  knowledge  internally  in  different  ways   32  
  • 33. 7  -­‐  The  Smart  Worker  :    constantly  strives  to    improve  her  produc<vity  >>  Provide  workflow  audits  to  help  individuals/teams  improve  their  produc@vity   33  
  • 34. 8  -­‐  The  Smart  Worker  :  thrives  on  autonomy  "A  sense  of  autonomy  has  a  powerful  effect  on  individual  performance  and  aLtude.“    >>  Let  go!  “Control  leads  to  compliance;  autonomy  leads  to  engagement.”     34  
  • 35. Social  Workplace  Learning  Con<nuum   formal/training   informal/working   1   2   3              4   5  Augmen.ng   Facilita.ng   Suppor.ng   Suppor.ng   Fostering  f2f  or  online     collabora.ve   online     collabora.on   connec.ons  /  training  with   or  peer   Communi.es   &  knowledge   conversa.ons   social   learning   of  Prac.ce   sharing  in   across  the   approaches     work  teams   organiza.on   SOCIAL  TRAINING   SOCIAL  COLLABORATION   organizing/managing   encouraging/suppor@ng  
  • 36. www.SocialLearningCentre.co.uk  
  • 37. h`p://bit.ly/impactofsome   37