The future of learning is ... social

The future of learning is …. social Jane Hart Centre for Learning & Performance Technologies www.C4LPT.co.uk

C4LPT, 2011 2

Learning "Social Business" is not about technology, or about "corporate culture." It is a socio-political historical shift that is bigger, broader and much more fascinating. A new perspective is changing how we think about society, politics, interpersonal relationships, science, government and business. New approaches are emerging. Learning and self-expression are exploding. Values are changing. Leadership is changing. The economy is changing. Change itself is changing — it is accelerating and becoming the norm.” Social Business doesn’t mean what you think it does Deb Lavoy, 7 September 2011C4LPT, 2011

Social Learning is NOT …• a new training trend• bolting “social” onto a course• upgrading to a new LMS It is a fundamental shift in the way people are learning in the workplace …

what evidence do you have that people are working and learning differentlyC4LPT, 2011 5

C4LPT, 2011 6

Consumerization of IT “Today already 47% of business technology users at North American and European companies report using one or more website(s) to do parts of their jobs that are not sanctioned by their IT department. We expect this number to grow to close to 60% in 2011 as frustrated workers work around IT to self-provision technology” How democratization of technology empowers employees, Forrester, 2011C4LPT, 2011 7

Consumerization of Learning “between one-third and two-thirds of your employees are meeting their needs by working around you” Jensen & Klein, Blind Spots, CLO Magazine, April 2011C4LPT, 2011 8

how can IT and L&D deal with this? Should they .. Ignore it – it’s not important Ban it – it’s disruptive Embrace it – it’s an important aspect of learning in the workplaceC4LPT, 2011 9

C4LPT, 2011 10

who is using these tools? how are they using them? what can L&D do to support a broader approach to workplace learning?C4LPT, 2011 11

Who? Smart WorkersC4LPT, 2011 12

IMPROVING PRODUCTIVITY FINDING & USING Personal Finding content CONTENT Team productivityproductivity Keeping up to date with new content Sharing links, resources & ideas Co-creating content JOINING & BUILDING CREATING & SHARING NETWORKS & COMMUNITIESC4LPT, 2011 CONTENT 13

8 key featureshow the Smart Workerworks and learnstoday …and what this means for L&DC4LPT, 2011 14

1 - The Smart Worker : recognises she learns continuously as she does her job “today’s work environment doesn’t tolerate learners stepping out of their workflow to learn unless it is absolutely vital to do so” Gottfredson, 2011C4LPT, 2011 15

The future is …. • valuing informal and social learning • integrating learning in the workflow.

2 - The Smart Worker : wants immediate access to solutions to his performance problems “People don’t want to study a problem they want to solve it.”C4LPT, 2011 17

The future is …. • de-focusing on courses and re-focusing on performance aids • good information design • not reinventing the wheel • encouraging effective use of the Social Web

3 - The Smart Worker : is happy to sharewhat she knowsC4LPT, 2011 19

The future is …. • recognising YOU can’t create everything your people need • tapping into the growing phenomenon of sharing • enabling the infrastructure for sharing • letting groups organise their own content

C4LPT, 2011 21

4 - The Smart Worker : relies on a trusted network of friends and colleaguesC4LPT, 2011 22

“I’ve learned more in the last few weeks by monitoring this community than I have in the past year in class….. It’s an amazing group – I have seen discussions on questions I hadn’t thought about and received pointers towards great articles.”C4LPT, 2011 23

The future is …. • helping individuals build their own Personal Knowledge / Learning Networks (PKNs or PLNs) • Helping groups set up and maintain their own communities of practice, etc

5 - The Smart Worker : learns best with and from othersC4LPT, 2011 25

The future is …. • recognising you cannot force/enforce social learning • providing a framework for conversations and discussions to take place • encouraging others to set up their own learning communties

C4LPT, 2011 27

6 - The Smart Worker : keeps up to date with his industry and professionC4LPT, 2011 28

The future is …. • helping individuals with their Personal Knowledge Management (PKM), e.g. helping them deal with information overload • encouraging others to curate content to share with their teams

7 - The Smart Worker :constantly strives toimprove her productivityC4LPT, 2011 30

The future is …. • encouraging the use of personal devices • providing workflow audits • offering a performance consulting approach to business/job problems

8 - The Smart Worker : thrives on autonomy "Human beings have an innate drive to be autonomous, self- determined and connected to one another. The opposite of autonomy is control. And since they sit at different poles of the behavioural compass, they point us to different destinations. Control leads to compliance; autonomy leads to engagement A sense of autonomy has a powerful effect on individual performance and attitude.“C4LPT, 2011 32

The future is …. • letting go! • understanding learning is not the end goal, but the means to an end - the end is performance • keeping out of the way of self-reliant learners • helping others become more self-reliant

how do we measure success? - employee learning - L&D’s interventionsC4LPT, 2011 34

The future is .. • measuring success differently • moving from quantity to quality • “quantity is an antiquated way of measuring success” • defining performance objectives and measuring how well individuals meet their objectives • moving from LMS to social and collaboration tools/ platforms

The future of learning is … working smarter

bit.ly/futureoflearning

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The future of learning is ... social

by Jane Hart

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