The future of learning is ... social


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It's not a new training trend - but a fundamental way that we work and learning in organisations

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The future of learning is ... social

  1. The future of learning is …. social Jane Hart Centre for Learning & Performance Technologies
  2. C4LPT, 2011 2
  3. Learning "Social Business" is not about technology, or about "corporate culture." It is a socio-political historical shift that is bigger, broader and much more fascinating. A new perspective is changing how we think about society, politics, interpersonal relationships, science, government and business. New approaches are emerging. Learning and self-expression are exploding. Values are changing. Leadership is changing. The economy is changing. Change itself is changing — it is accelerating and becoming the norm.” Social Business doesn’t mean what you think it does Deb Lavoy, 7 September 2011C4LPT, 2011
  4. Social Learning is NOT …• a new training trend• bolting “social” onto a course• upgrading to a new LMS It is a fundamental shift in the way people are learning in the workplace …
  5. what evidence do you have that people are working and learning differentlyC4LPT, 2011 5
  6. C4LPT, 2011 6
  7. Consumerization of IT “Today already 47% of business technology users at North American and European companies report using one or more website(s) to do parts of their jobs that are not sanctioned by their IT department. We expect this number to grow to close to 60% in 2011 as frustrated workers work around IT to self-provision technology” How democratization of technology empowers employees, Forrester, 2011C4LPT, 2011 7
  8. Consumerization of Learning “between one-third and two-thirds of your employees are meeting their needs by working around you” Jensen & Klein, Blind Spots, CLO Magazine, April 2011C4LPT, 2011 8
  9. how can IT and L&D deal with this? Should they .. Ignore it – it’s not important Ban it – it’s disruptive Embrace it – it’s an important aspect of learning in the workplaceC4LPT, 2011 9
  10. C4LPT, 2011 10
  11. who is using these tools? how are they using them? what can L&D do to support a broader approach to workplace learning?C4LPT, 2011 11
  12. Who? Smart WorkersC4LPT, 2011 12
  13. IMPROVING PRODUCTIVITY FINDING & USING Personal Finding content CONTENT Team productivityproductivity Keeping up to date with new content Sharing links, resources & ideas Co-creating content JOINING & BUILDING CREATING & SHARING NETWORKS & COMMUNITIESC4LPT, 2011 CONTENT 13
  14. 8 key featureshow the Smart Workerworks and learnstoday …and what this means for L&DC4LPT, 2011 14
  15. 1 - The Smart Worker : recognises she learns continuously as she does her job “today’s work environment doesn’t tolerate learners stepping out of their workflow to learn unless it is absolutely vital to do so” Gottfredson, 2011C4LPT, 2011 15
  16. The future is …. • valuing informal and social learning • integrating learning in the workflow.
  17. 2 - The Smart Worker : wants immediate access to solutions to his performance problems “People don’t want to study a problem they want to solve it.”C4LPT, 2011 17
  18. The future is …. • de-focusing on courses and re-focusing on performance aids • good information design • not reinventing the wheel • encouraging effective use of the Social Web
  19. 3 - The Smart Worker : is happy to sharewhat she knowsC4LPT, 2011 19
  20. The future is …. • recognising YOU can’t create everything your people need • tapping into the growing phenomenon of sharing • enabling the infrastructure for sharing • letting groups organise their own content
  21. C4LPT, 2011 21
  22. 4 - The Smart Worker : relies on a trusted network of friends and colleaguesC4LPT, 2011 22
  23. “I’ve learned more in the last few weeks by monitoring this community than I have in the past year in class….. It’s an amazing group – I have seen discussions on questions I hadn’t thought about and received pointers towards great articles.”C4LPT, 2011 23
  24. The future is …. • helping individuals build their own Personal Knowledge / Learning Networks (PKNs or PLNs) • Helping groups set up and maintain their own communities of practice, etc
  25. 5 - The Smart Worker : learns best with and from othersC4LPT, 2011 25
  26. The future is …. • recognising you cannot force/enforce social learning • providing a framework for conversations and discussions to take place • encouraging others to set up their own learning communties
  27. C4LPT, 2011 27
  28. 6 - The Smart Worker : keeps up to date with his industry and professionC4LPT, 2011 28
  29. The future is …. • helping individuals with their Personal Knowledge Management (PKM), e.g. helping them deal with information overload • encouraging others to curate content to share with their teams
  30. 7 - The Smart Worker :constantly strives toimprove her productivityC4LPT, 2011 30
  31. The future is …. • encouraging the use of personal devices • providing workflow audits • offering a performance consulting approach to business/job problems
  32. 8 - The Smart Worker : thrives on autonomy "Human beings have an innate drive to be autonomous, self- determined and connected to one another. The opposite of autonomy is control. And since they sit at different poles of the behavioural compass, they point us to different destinations. Control leads to compliance; autonomy leads to engagement A sense of autonomy has a powerful effect on individual performance and attitude.“C4LPT, 2011 32
  33. The future is …. • letting go! • understanding learning is not the end goal, but the means to an end - the end is performance • keeping out of the way of self-reliant learners • helping others become more self-reliant
  34. how do we measure success? - employee learning - L&D’s interventionsC4LPT, 2011 34
  35. The future is .. • measuring success differently • moving from quantity to quality • “quantity is an antiquated way of measuring success” • defining performance objectives and measuring how well individuals meet their objectives • moving from LMS to social and collaboration tools/ platforms
  36. The future of learning is … working smarter