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Thought Leader session at the CSTD Conference, 2 November 2012

Thought Leader session at the CSTD Conference, 2 November 2012

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Learning in a social workplace: the impact of social media Learning in a social workplace: the impact of social media Presentation Transcript

  • Learning  in  the  social  workplace:   the  impact  of  social  media     Jane  Hart   CSTD  Conference,  2  November  2012     Slides  and  links  at:  bit.ly/cstdjh    
  • @C4LPT   2  
  • Learning  in  the  social  workplace:   the  impact  of  social  media      how people are using socialmedia tools for learninghow some organisationsare respondingwhat it means for a L&Dprofessionalopportunity to share your ownexperiences 3  
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  • who  is  using  these  tools?    how  are    they  using  them?    what  can  we  learn  from  this?   15  
  • Who?   Smart  Workers  ©  C4LPT,  2012   16  
  • 8  key  features  how  the    Smart  Worker    uses  social  media  to  work  and  learn     17  
  • 1  -­‐  The  Smart  Worker  :   recognises  she  learns   conInuously  as  she  does   her  job  ©  C4LPT,  2012   18  
  • “We  believe  that  the  only   learning  worth  worrying   about  is  what  takes  place  in   a  classroom  or  in  a  course   delivered  from  our  LMS,   where  we  monitor  and  track   comple>ons.       Any  learning  that  takes   place  outside  the  training   we  offer  is  of  no  interest  to   us.”  ©  C4LPT,  2012   19  
  • “We  want  to  support   people  as  they  learn   conLnuously  in  the   workflow  -­‐  both  by   helping  to  provide   useful  content  as  well  as   helping  people  to  work   and  learn   collaboraLvely.”    ©  C4LPT,  2012   20  
  • 2  -­‐  The  Smart  Worker  :   wants  immediate  access   to  soluIons  to  his   performance  problems   “People  don’t  want  to  study  a   problem  they  want  to  solve  it.”    ©  C4LPT,  2012   21  
  • “We  create  our  own  job   aids  and  ban  access  to   social  media  to  make  sure   people  aren’t  viewing   inaccurate  informa>on.”  ©  C4LPT,  2012   22  
  • “Although  we  do  create   job  aids,  we  don’t  want   to  reinvent  the  wheel,  so   we  encourage  people  to   find  useful,    trustworthy   resources  on  the    Web.”  ©  C4LPT,  2012   23  
  • 3  -­‐  The  Smart  Worker  :  is  happy  to  share  what   she  knows  ©  C4LPT,  2012   24  
  • (c)  C4LPT,  2012   25  
  • “The  only  valid  learning  and  performance  soluLons  are  those   created/delivered  by  T&D.    We  can’t  let  people  create  content,   it  might  include  incorrect  informaLon.”  ©  C4LPT,  2012   26  
  • “We  can’t  possibly  create  everything  people  need  to  do   their  jobs!     Let’s  tap  into  this  growing  phenomenon  of  sharing    and   help  teams  to  create  the  content  they  need,     and  let  them  moderate  it  themselves”  ©  C4LPT,  2012   27  
  •  Please  share  your  experiences    CONTENT    u  How  do  you  (or  could  you)   help  people  make  use  of   resources  shared  by  others   on  the  Web?  u  How  do  you  (or  could  you)   encourage  and  support   employee  generated     content  inside  your   organizaLon?   28  
  • 4  -­‐  The  Smart  Worker  :   relies  on  a  trusted   network  of  friends  and   colleagues  ©  C4LPT,  2012   29  
  • “Public  social  networking  sites   have  no  value,  they  are  >me-­‐ wasters,  so  are  banned.    We   have  no  inten>on  of  encouraging   their  use  in  the  organisa>on  so   that  people  can  chat  with  one   another.”  ©  C4LPT,  2012   30  
  • “We  encourage  people  to     build  external  Professional   Learning  Networks  on   external  social  networking   sites  as  we  recognise  that   they  have  value  for  the   organisaLon  too.    ©  C4LPT,  2012   31  
  • “I  learn  something  new  several  Lmes  a  day  and  stay   “I  use  Twider  to  share  my  connected  with  people  that   thoughts,  ideas,  informaLon  form  my  most  valuable   with  others  and  to  learn  or  get  network.  This  is  the  one  tool   inspired  by  others.”  I  would  choose  if  I  could  only  keep  one.”  “25% of doctors use social media daily toscan or explore new medical information.“Social media never will replace traditionalmeans of research and learning …it’s anadditional — and valuable — channel thatcan add to a physician’s knowledge base.” Journal of Medical Internet Research 32  
  • ©  C4LPT,  2012   33  
  • 5  -­‐  The  Smart  Worker  :     learns  best  with  and  from  others  ©  C4LPT,  2012   34  
  • “I  am  amazed  at  the  openness  and  willingness  to   share  resources  and  ideas  that  exists  within  this   group,  the  wider  L&D  community  and  beyond.  The   opportuniLes  for  me  to  connect  with  people  across   the  world  from  both  similar  and  different   backgrounds  is  only  limited  by  my  ability  to  manage   and  deal  with  a  rapidly  expanding  range  of  contacts.”  ©  C4LPT,  2012   35  
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  • “We  will  add  “social”  to  the  training  blend.    We  will  implement  a  social  LMS  where  we  can  ensure  everyone  contributes  and  make  sure  everyone  is  learning  on  courses.    Trainers  (and  only  trainers)  can  create  social  learning  communiLes  who  moderate  what  is  being  said.”  ©  C4LPT,  2012   37  
  • “We  cannot  force/enforce  social;  we  can  only  help  to  provide  a  framework  for  conversaLons  and  discussions  to  take  place.    Social  learning  doesn’t  just  take  place  in  formal  courses,  so  we  encourage  anyone  to  set  up  groups  on  our  collaboraLon  plahorm”   38  
  • Learning  in  a  Social  OrganizaIon   TRAINING & DEVELOPMENT LEARNING IN THE FLOW OF WORK PROFESSIONAL Classroom - E-Learning – Blended Natural continuous, social learning that LEARNING Live – Games - Simulations takes place whilst working self-organized, continuous learning using resources and SOCIAL LEARNING (TRAINING) SOCIAL COLLABORATION tools from outside the using social technologies to augment )using social technologies to enhance internal organization classroom training and e-learning collaborative working &, social learning practices Organize and Manage Help to Self-Organize Using social media in live training Supporting work teams Facilitating collaborative learning Supporting communities of practice Personal Knowledge Building an enterprise community Management(social) enterprise social intranets, connect converse share LMS collaboration platforms & networks create curate collaborate not dedicated learning systems public and private (proprietary) stand-alone tools comprising one or more of these features ©  C4LPT,  2012   39  
  • Oscar  Berg’s    CollaboraIon  Pyramid   40  
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  • Member profiling Private messaging Sharing of resources Notifications Sharing links Sharing files Polls and surveys Content creation tools Activity stream Real-time updates Member commenting Threaded discussions Member liking Group spacesExternal networks 42  
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  • Please  share  your  experiences    PEOPLE    u  What  are  you  doing  to   enhance  the  natural   conLnuous  social  learning   that  is  already  taking  place     in  your  organisaLon?  u  How  are  you  using  social   approaches  in  your     training?   44  
  • 6  -­‐  The  Smart  Worker  :  keeps  up  to  date   with  his  industry  and  profession  ©  C4LPT,  2012   45  
  • “Only  CPD  programmes  are  valid   professional  development  acLviLes.     We  will  allow  people  to  adend  one   professional  conference  a  year.”  ©  C4LPT,  2012   46  
  • “We  help  people  with  their   professional  knowledge   management    e.g.  to  find   relevant  resources,  tools  and   networks  as    well  as  how  to   make  sense  of  the  huge   amounts  of  new  informaLon   they  find.”  ©  C4LPT,  2012   47  
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  • Source: Harold Jarche 49  
  • 7  -­‐  The  Smart  Worker  :    constantly  strives  to    improve  her  producIvity   ©  C4LPT,  2012   50  
  • “Only  network  systems,   tools  and  devices  are  to  be   used.  We  train  people   how  to  use  these  systems   effecLvely  and  efficiently.  ©  C4LPT,  2012   51  
  • “We  encourage  the  use   of  personal  tools  and   devices  (BYOD).”  ©  C4LPT,  2012   52  
  • 8  -­‐  The  Smart  Worker  :   thrives  on  autonomy   “Control  leads  to  compliance;   autonomy  leads  to  engagement.”  ©  C4LPT,  2012   53  
  • “No  way!  We  can’t  let  people  be   in  charge  of  their  own  learning;   how  do  we  know  they  are   learning  the  right  things.     People  need  to  be  trained  to  do   their  jobs,  and  it  is  our  job  to   keep  track  of  it  to  make  sure  it  is   happening.“  ©  C4LPT,  2012   54  
  • “Learning  is  a  means  to  an  end.     The  end  is  performance.    What   maders  is  can  they  do  their  job  -­‐   or  do  it  beder.     We  encourage  people  to  be  self-­‐ organized  –  and  take   responsibility  for  their  own   learning.    ©  C4LPT,  2012   55  
  • How  best  do  you  learn  in  the  workplace?   ©  C4LPT,  2012   56  
  • Ranked  List  (using  weighted  scoring)   Internal           Social   Personal   doc  &   &     Learning   training   Collab   CollaboraLve  working  within  your  team                                                  448   Personal  &  professional  networks  and  communiLes        426   General  conversaLons  &  meeLngs  with  people                        420     Google  search  for  web  results                                                                                      415   External  blog  and  news  feeds                                                                                        403   Curated  content  from  external  sources                                                      377   Self-­‐directed  study  of  external  courses                                                      357     Internal  company  documents                                                                                        341   Internal  job  aids                                                                                                                                        330   Company  training                                                                                                                                  296   social and autonomous smart workers©  C4LPT,  2012   57  
  • John Seely Brown Visiting scholar at USCIndependent Chairman of Deloitte Center for the Edge Chief of Confusion johnseelybrown.com 58  
  • Encourage your people to become “entrepreneuriallearners” and be in the flow of new ideas and resources … … but to help them best you need to be in there too. 59  
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  • Jane Brotchie 61  
  • Learning Portfolios Document professional goals Record learning Reflect on learning Review learning against performance objectives Document achievements Share©  C4LPT,  2012   62  
  •  Please  share  your  experiences    PROFESSIONAL  LEARNING    u  Are  you  an  entrepreneurial   learner?  u  How  do  you  use  social  media   for  your  professional   learning?  u  How  does  it  feed  into  your   professional  pracLce?  u  What  more  could  you  do?   63  
  • Enterprise Learning Professional Learning (organized learning) (self-organized learning induction/onboarding CPD (certificates) online courses/MOOCs training for basic duties (badges) keeping in the flow of new ideas compliance/regulatory/ (entrepreneurial learning) statutory/mandatory training keeping up to date with / industry professional news leadership training experiences with clients, colleagues, etc (testimonials) LMS learning portfolio learning activity professional goals, record reflections, achievements shared©  C4LPT,  2012   64  
  • Enterprise Learning Professional Learning (organized learning) (self-organized learning induction/onboarding CPD (certificates) online courses/MOOCs training for basic duties 10 mins a day (badges) = 1 hour theweek keeping in a flow = 50new ideas of hours/year compliance/regulatory/ = 6-8 training days (entrepreneurial learning) statutory/mandatory training keeping up to date with / industry professional news leadership training experiences with clients, colleagues, etc (testimonials) LMS learning portfolio learning activity professional goals, record reflections, achievements shared©  C4LPT,  2012   65  
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  • ©  C4LPT,  2012   67