Making the most of informal learning

Making the most of informal learning eLearning Innovations Symposium GMU June 2012 Jane Hart C4LPT & Internet Time Alliance

@C4LPT

“I thought I had made a soundbusiness case for investing morein informal learning, but feworganisations changed their ways.They continued to put almost allof the training budgets intoschooling novices. They acted asif the natural way of informallearning didn’t exist. Or wassomeone else’s responsibility.They squandered the opportunityto increase their effectiveness bybecoming networked learningorganizations.” Jay Cross, 2012

“Adding social into formal learning is worthwhile,but folks might get confused that doing so is alsoinformal learning, and it’s not.” Clark Quinn

Need tounderstand thecharacteristics of informal learning inorder to make the most of it

"Formal learning is likeriding a bus: the driverdecides where the busis going; thepassengers are alongfor the ride.” Jay Cross

“Informal learning islike riding a bike: therider chooses thedestination, the speed,and the route.“ Jay Cross

1 Twitter 2 YouTube 3 Google Docs 4 Skype 5 WordPress 6 Dropbox 7 PreziTop 100 Tools for Learning 2011 8 Moodle 9 Slideshare 10 (Edu)Glogster 11 Wikipedia 12 Blogger List compiled from the 13 Diigo Top 10 Tools contributions of 14 Facebook 15 Google 531 16 Google Reader learning professionals 17 Evernote worldwide 18 Jing 19 PowerPoint 20 Gmail

To solve their learningand performanceproblems – quickly andeasily

To keep up to date with their industryand profession

To build a trustednetwork of friends andcolleagues – PersonalLearning or KnowledgeNetwork (PLN or PKN)

ask and answer questionsexchange ideas, resourcesand experiencesbrainstorm and solveproblems togetherkeep up to date with whattheir colleagues are doingand thinkinglearning from one anotherin many different ways –sometimes withoutrealising it

To keep up to date with what is happeninginside their organisations

To share what they know and learn with theircolleagues

To reflect on what they are doingand learning - and share theirthoughts and experiences

To use a variety ofresources,social networksand social toolsto learn continuouslyand improve theirproductivity andperformanceas they do their jobs

Characteristics of informal learning PULL variety of resources, people and tools unstructured continuous in the workflow as part of working often social often serendipitous self-organised self-managed performance driven and (self-)evaluated working smarter highly autonomous

“Today already 47% ofbusiness technologyusers at North Americanand Europeancompanies report usingone or more website(s)to do parts of their jobsthat are not sanctionedby their IT department.We expect this numberto grow to close to 60%in 2011 as frustratedworkers work around ITto self-provisiontechnology.”Forrester Research,April 2011 19

“between one-third and two-thirds of your employees are meeting their needs by working around you” Jensen & Klein, “Hacking work”Blind spots, CLO Magazine, April 2011

Workplace Learning?Formal Learning Informal Learning Informalize & Enable and Support Socialize Informal & Formal Learning Social LearningLearning=Training Learning=Working

Supporting individuals and teams

Take responsibility and control

Get Organized

Harold Jarche

Contribute & Share“be a valued contributing node in a network”

Narrate &Converse

Get things done

Reflect and Review“life in perpetual beta”

Workplace Learning?Formal Learning Informal Learning Informalize & Enable and Support Socialize Informal & Formal Learning Social LearningLearning=Training Learning=Working

Course andControl hurdles

The Social Workplace Learning Continuum Formal Informal Informalizing and Socializing Enabling and SupportingLearning Formal Learning Informal and Social Learning Learning © Jane Hart,C4LPT, 2012

The Social Workplace Learning Continuum 1 - Think LEARNING PLACES/SPACES not TRAINING ROOMS Formal Informal Informalizing and Socializing Enabling and SupportingLearning Formal Learning Informal and Social Learning Learning © Jane Hart,C4LPT, 2012

From Training Rooms … to Learning Spaces/Places …

The Social Workplace Learning Continuum 2 - Think SOCIAL TECHNOLOGIES not TRAINING TECHNOLOGIES Formal Informal Informalizing and Socializing Enabling and SupportingLearning Formal Learning Informal and Social Learning Learning © Jane Hart,C4LPT, 2012

Social Technologiesinclude …Member profilingActivity streamReal-time updatesMember commentingThreaded discussionsNotificationsSharing of resourcesContent co-creation toolsSharing linksSharing filesPolls and surveysPrivate messagingUser likingGroup spaces

The Social Workplace Learning Continuum 3 - Think ACTIVITIES not COURSES or CLASSES Formal Informal Informalizing and Socializing Enabling and SupportingLearning Formal Learning Informal and Social Learning Learning organise support structured unstructured activities activities © Jane Hart,C4LPT, 2012

The Social Workplace Learning Continuum Formal Informal Informalizing and Socializing Enabling and SupportingLearning Formal Learning Informal and Social Learning Learning augmenting f2f or online learning events © Jane Hart,C4LPT, 2012

The Social Workplace Learning Continuum 4 - Think LITE design Formal Task driven Informal Informalizing and Socializing Enabling and SupportingLearning Formal Learning Promote conversation Learning Informal and Social Learning Use simple content Support autonomy (Self-)evaluation of augmenting organising performance outcomes f2f or online semi-structured learning online events activities © Jane Hart,C4LPT, 2012

The Social Workplace Learning Continuum Encourage Formal Enable InformalLearning Help Formal and Socializing Informalizing Enabling and Supporting Learning Informal and Social Learning Learning Support but make sure they “own” it support supporting professional knowledge learning sharing in communities Communities of Practice © Jane Hart,C4LPT, 2012

Embed structuredlearning activities in the group

The Social Workplace Learning Continuum Formal Informal Informalizing and Socializing Enabling and SupportingLearning Formal Learning Informal and Social Learning Learning Provide exposure to Social Media Tools Support Personal Knowledge supporting Management (PKM) self-organised personal learning © Jane Hart,C4LPT, 2012

The Social Workplace Learning Continuum 5 - Think continuous flow of activities not just response to need Formal Informal Informalizing and Socializing Enabling and SupportingLearning Formal Learning Informal and Social Learning Learning © Jane Hart,C4LPT, 2012

Making the most of informal learning eLearning Innovations Symposium GMU June 2012Slide links available at Jane HartC4LPT.co.uk/iel12 C4LPT & Internet Time Alliance

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Making the most of informal learning

by Jane Hart on Jun 07, 2012

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