From Training to Supporting Social Collaboration

Learning in a Social Organiza/on From Training to Suppor/ng Social Collabora/on Jane Hart Centre for Learning & Performance Technologies www.C4LPT.co.uk

Agenda Introduc/on -‐  What is a social organisa/on? -‐  What is social collabora/on? -‐  What are social collabora/on technologies? -‐  What are some examples of social collabora/on? 12 Tips for suppor/ng social collabora/on (c) C4LPT, 2012 2

“A Social Business isn’t just a company that has a Facebook page and a Twi:er account. A Social Business is one that embraces and cul@vates a spirit of collabora@on and community throughout its organiza@on—both internally and externally.” IBM, 2011 (c) C4LPT, 2012 3

Learning in a Social Organiza/on TRAINING & DEVELOPMENT LEARNING IN THE FLOW OF WORK PROFESSIONAL Classroom -‐ E-‐Learning – Blended Natural con/nuous, informal, social learning LEARNING Live – Games -‐ Simula/ons that takes place whilst working self-‐organized, con/nuous learning using resources and SOCIAL LEARNING (TRAINING) SOCIAL COLLABORATION) tools from outside the using social technologies to augment using social technologies to enhance internal organiza/on classroom training and e-‐learning collabora/ve working &, social learning prac/ces Design & Deliver Connect & Collaborate Using social media in live training Suppor/ng work teams Facilita/ng collabora/ve learning Suppor/ng communi/es of prac/ce Personal Knowledge Building an enterprise community Management (social) enterprise social intranets, connect converse share LMS collabora/on pla^orms & networks create curate collaborate not dedicated learning systems public and private (proprietary) stand-‐alone tools comprising one or more of these features (c) C4LPT, 2012 4

Oscar Berg’s Collabora/on Pyramid 5

(c) C4LPT, 2012 6

Member profiling Private messaging Sharing of resources No/fica/ons Sharing links Sharing files Polls and surveys Content crea/on tools Ac/vity stream Real-‐/me updates Member commen/ng Threaded discussions Member liking Group spaces External networks (c) C4LPT, 2012 7

Suppor/ng Work Teams (c) C4LPT, 2012 8

Suppor/ng Communi/es of Prac/ce “groups of people who share a concern or a passion for something they do and learn how to do it befer as they interact regularly.” E@enne Wenger, Communi@es of Prac@ce: an introduc@on (c) C4LPT, 2012 9

Harold Jarche, Communi@es of Prac@ce enable the integra@on of work and learning (c) C4LPT, 2012 10

Building an Enterprise Community (c) C4LPT, 2012 11

12 Tips for suppor/ng Social Collabora/on (c) C4LPT, 2012 12

1 Be clear about the purpose of the ini/a/ve (c) C4LPT, 2012 13

2 (c) C4LPT, 2012 Be clear who “owns” the Community 14

3 Decide who will be the Community Manager (c) C4LPT, 2012 15

4 Launch when you are ready (c) C4LPT, 2012 16

5 Invite some early test users (c) C4LPT, 2012 17

6 Consider a viral launch (c) C4LPT, 2012 18

7 Or make a song and dance about it! (c) C4LPT, 2012 19

(c) C4LPT, 2012 20

8 Help people understand how it can become part of their daily rou/ne (c) C4LPT, 2012 21

9 Help people to narrate their work (c) C4LPT, 2012 22

10 Keep the group or community vibrant (c) C4LPT, 2012 23

11 Understand that not everyone will contribute (c) C4LPT, 2012 24

Source: Socious, August 2011 (c) C4LPT, 2012 25

1 -‐ Peripheral (ie Lurker) 2 -‐ Inbound (ie Novice) 3 -‐ Insider (ie Regular) 4 -‐ Boundary (ie Leader) 5 -‐ Outbound (ie Elder) Source: Situated Learning: Legi/mate Peripheral Par/cipa/on, Lave and Wenger, 1991 (c) C4LPT, 2012 26

12 Do not underes/mate the /me it takes to nurture a group or community (c) C4LPT, 2012 27

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From Training to Supporting Social Collaboration

by Jane Hart on Oct 17, 2012

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