Embedding learning
in the flow of work
Jane Hart
WOLCE
1 October 2013
Independent advisor,
writer and
international speaker
on workplace learning
trends, technologies
and tools
2
2013 recipien...
3
Partner in the international think tank on workplace learning,
Internet Time Alliance
(e-)Training Working
Traditionally workplace learning has been
seen as a separate activity from work
© C4LPT, 2013
(e-)Training
Technologies
e.g.
course authoring,
webinar, tools
LMS
Working
Technologies
eg
office suites,
transactional
s...
WORK	
  
	
  
	
  	
  	
  	
  	
  	
  	
  LEARNING	
  
… which has
led to silos
of
knowledge
and
experience
“Learning is the Work”
Harold Jarche
Jarche Consulting
h2p://www.jarche.com/2012/06/work-­‐is-­‐
learning-­‐and-­‐learning...
8
learning from
work
experiences
dealing with daily
problems and issues
keeping up to
date with what’s
happening in your
i...
Embedding learning
in work …
isn’t about adding
learning into work
but extracting the
learning from work
Charles Jennings
...
Learning is an integral part of work
work
tasks
knowledge
sharing
in work teams
and groups
as an integral
part of
the dail...
Learning technologies are merging with
work technologies
work
tools
enterprise
social
networks
(ESNs)
course
authoring
too...
12
New enterprise social networking tools
are offering new opportunities© C4LPT, 2013
Activity stream
Real-time updates
Member
commenting
Threaded
discussions
Likes and Replies
Sharing of resources
Sharing li...
ESNs are being used to host learning communities …
© C4LPT, 2013
…	
  	
  as	
  well	
  as	
  online	
  social	
  workshops	
  themselves	
  
© C4LPT, 2013
1.  scaffolding	
  	
  
2.  auto...
16
Live	
  chats	
  –	
  YamJams	
  –	
  
real	
  Xme	
  conversaXons	
  
	
  
Hotseats	
  
	
  
Book	
  clubs	
  
	
  
On...
They are being used for social onboarding …
get to know co-workers
and company culture
ask & answer questions
access resou...
They	
  are	
  being	
  used	
  for	
  social	
  mentoring	
  ..	
  
informal,	
  ad	
  hoc	
  mentoring	
  
as	
  needs	
...
19
L&D are helping work teams to work and learn together …
© C4LPT, 2013
“You can’t train
people to be social –
only show them
what it is like
to be be social.”
Jane Hart
Founder, C4LPT
20
21
They	
  are	
  helping	
  teams	
  to	
  share	
  their	
  knowledge	
  and	
  
experiences.	
  
Why?
What? When?
How?
They are helping teams understand how to
collaborate purposefully and productively
through modelling new behaviours
22© C4...
They	
  are	
  helping	
  
teams	
  to	
  work	
  
(and	
  learn)	
  out	
  loud	
  
23
“A	
  set	
  of	
  processes	
  	
  
individually	
  constructed,	
  	
  
to	
  help	
  each	
  of	
  us	
  make	
  	
  
s...
h2p://www.jarche.com/2009/10/pkm-­‐our-­‐part-­‐of-­‐
the-­‐social-­‐learning-­‐contract/	
  
As learning technologies are merging with
work technologies …
work
tools
enterprise
LEARNING
networks
course
authoring
too...
… learning is becoming embedded in work
work
tasks
knowledge
sharing
in work teams
and groups
as an integral
part of
the d...
“Learning needs to be a part
of the system of work; 

not apart from the

system of work.”



Mark Britz

Manager,

Corpor...
29
“Learning is the Work”
www.C4LPT.co.uk	
  
The	
  Social	
  Learning	
  Revolu<on	
  	
  
Jane	
  Hart,	
  GREAT	
  Conference	
  
	
  Lisbon,	
 ...
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Embedding Learning in the Flow of Work

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Presentation at WOLCE, World of Learning Conference & Exhibition, 1 October 2013

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Transcript of "Embedding Learning in the Flow of Work"

  1. 1. Embedding learning in the flow of work Jane Hart WOLCE 1 October 2013
  2. 2. Independent advisor, writer and international speaker on workplace learning trends, technologies and tools 2 2013 recipient of the Colin Corder Award for Outstanding Contribution to Learning Learning & Performance Institute @C4LPT  
  3. 3. 3 Partner in the international think tank on workplace learning, Internet Time Alliance
  4. 4. (e-)Training Working Traditionally workplace learning has been seen as a separate activity from work © C4LPT, 2013
  5. 5. (e-)Training Technologies e.g. course authoring, webinar, tools LMS Working Technologies eg office suites, transactional systems, intranet Training technologies have been separate from working technologies … © C4LPT, 2013
  6. 6. WORK                  LEARNING   … which has led to silos of knowledge and experience
  7. 7. “Learning is the Work” Harold Jarche Jarche Consulting h2p://www.jarche.com/2012/06/work-­‐is-­‐ learning-­‐and-­‐learning-­‐is-­‐the-­‐work/    
  8. 8. 8 learning from work experiences dealing with daily problems and issues keeping up to date with what’s happening in your industry conversations © C4LPT, 2013
  9. 9. Embedding learning in work … isn’t about adding learning into work but extracting the learning from work Charles Jennings Chair, 702010Forum h2p://charles-­‐jennings.blogspot.co.uk/2013/02/re-­‐thinking-­‐ workplace-­‐learning.html  
  10. 10. Learning is an integral part of work work tasks knowledge sharing in work teams and groups as an integral part of the daily flow of work (e-) training © C4LPT, 2013
  11. 11. Learning technologies are merging with work technologies work tools enterprise social networks (ESNs) course authoring tools, LMS © C4LPT, 2013
  12. 12. 12 New enterprise social networking tools are offering new opportunities© C4LPT, 2013
  13. 13. Activity stream Real-time updates Member commenting Threaded discussions Likes and Replies Sharing of resources Sharing links Sharing files Polls and surveys Content creation tools Group spaces within the network and external networks 13 They support a constant FLOW or stream of conversation. © C4LPT, 2013
  14. 14. ESNs are being used to host learning communities … © C4LPT, 2013
  15. 15. …    as  well  as  online  social  workshops  themselves   © C4LPT, 2013 1.  scaffolding     2.  autonomy     3.  social  as  focus   4.  content  as  support   5.  performance-­‐oriented  
  16. 16. 16 Live  chats  –  YamJams  –   real  Xme  conversaXons     Hotseats     Book  clubs     Online  Lunch  ’n’  Learns     Daily  Xps  or  learning   resources   They  are  being  used  for  an  on-­‐going  stream  of  social  and   collaboraXve  learning  acXviXes  ..   © C4LPT, 2013
  17. 17. They are being used for social onboarding … get to know co-workers and company culture ask & answer questions access resources AND start contributing from the outset 17© C4LPT, 2013
  18. 18. They  are  being  used  for  social  mentoring  ..   informal,  ad  hoc  mentoring   as  needs  arise   self-­‐iniXaXng  in  the  ESN   18© C4LPT, 2013
  19. 19. 19 L&D are helping work teams to work and learn together … © C4LPT, 2013
  20. 20. “You can’t train people to be social – only show them what it is like to be be social.” Jane Hart Founder, C4LPT 20
  21. 21. 21 They  are  helping  teams  to  share  their  knowledge  and   experiences.   Why? What? When? How?
  22. 22. They are helping teams understand how to collaborate purposefully and productively through modelling new behaviours 22© C4LPT, 2013
  23. 23. They  are  helping   teams  to  work   (and  learn)  out  loud   23
  24. 24. “A  set  of  processes     individually  constructed,     to  help  each  of  us  make     sense  of  the  world     and  work  more  effec:vely”   24 …  and  helping  them  develop  Personal  Knowledge  Management  skills   Harold  Jarche  
  25. 25. h2p://www.jarche.com/2009/10/pkm-­‐our-­‐part-­‐of-­‐ the-­‐social-­‐learning-­‐contract/  
  26. 26. As learning technologies are merging with work technologies … work tools enterprise LEARNING networks course authoring tools, LMS © C4LPT, 2013
  27. 27. … learning is becoming embedded in work work tasks knowledge sharing in work teams and groups as an integral part of the daily flow of work (e-) training © C4LPT, 2013
  28. 28. “Learning needs to be a part of the system of work; 
 not apart from the
 system of work.”
 
 Mark Britz
 Manager,
 Corporate Training, 
 Systems Made Simple Syracuse, New York
  29. 29. 29 “Learning is the Work”
  30. 30. www.C4LPT.co.uk   The  Social  Learning  Revolu<on     Jane  Hart,  GREAT  Conference    Lisbon,  16  September  2013  

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