You are not eligible for our credit card because you have not yet graduated.
You will be eligible for our credit card upon graduation.
The condominium does not allow residents with children under twelve.
We should not take longer than two hours to complete the display.
If you do not want to take on this additional responsibility, you will not be given the new word processor.
How do you deliver bad news?
Consider how the person will feel (audience)
Deliver the news completely and clearly (purpose)
Make the bad news acceptable (technique)
Use the Indirect Approach
Diffuse volatile situation
Maintain staff relations
Beginning the Indirect Approach
Neutral subject line (do not mention bad news)
Start the first paragraph forming common ground (do not mention bad news)
Make the bad news/refusal clear
Passing the buck
Again, we apologize for the bad news that we cannot replace your broken television set. This has obviously made you very upset. We hope this unfortunate incident will not stop you from doing business with us in the future.
A sample nod
Recently, there has been considerable interest in the idea of moving to flextime; I have given the subject much thought and must admit the concept has appeal. However, implementing flextime may sacrifice our ability to produce top quality work in a timely fashion, which would in turn threaten our workforce.
A sample nod
Because this report is vital to our fall campaign, I feel that all ten of the analysis sites we agreed upon should be included in this draft.
Must be on the topic
They must genuinely establish common ground
They must be sincere.
Practice forming nods
You must reschedule your meeting with a client.
The computer will not be ready until next week.
The women’s transition home will need more money.
A student whom you helped get into a work placement is going to quit and you must deliver the news.
Present an alternative
End on a constructive note—do not reference the bad news
Example: Reschedule an Interview
It should be noted reviewing these documents was a challenge in particular due to the very underdeveloped writing quality and following the disparate discussion between the various documents. While it is understood the interim deliverables are in a draft state, it is our expectation when complete this report will be prepared at high professional standard
Peer edit due: January 25
Final version: January 27
Write a letter using format discussed today
Letter should be 200 words
Choose ONE scenario:
#1-5 on page 66-67
Change scenario slightly: you already know the person, you have already made the request, and now you are delivering bad news that it will cost more/take more time.