About BPR

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A short introduction to BPR and the power of business process reengineering for managing in a complex and changing world

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About BPR

  1. 1. BPR Introduction A tool for managing in a complex & changing world ! Jane Cochrane
  2. 2. Reengineering is the fundamental rethinking and redesign of What is BPR? business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. (Hammer & Champy, 1993) 2
  3. 3. The Bible! 3
  4. 4. Not a: •  Belief system or straitjacket •  Prescriptive handle turning exercise Needs: •  Interpretation •  Customising •  Intelligent application 4
  5. 5. Start with the basics Look anew at all business processes and make sure they really meet the needs of: •  Customers •  Competition •  Change
  6. 6. The Business Process Customer A Orders collection of activities which Goods together Materials produce Material orders something Process Customer of value Order to a customer Resources 6
  7. 7. BPR changes and improves processes NOT tasks, functions, departments, or geographies 7
  8. 8. BPR is not just…. •  Automation •  Downsizing •  Outsourcing 8
  9. 9. Why Reengineer? It’s A Changing World! 1.  Customers 2.  Environment 3.  Technology 9
  10. 10. Why Reengineer? 1.  Customers •  Networked •  Younger •  Progressive •  Sophisticated •  24/7 10
  11. 11. Why Reengineer? 2.  Business Environment •  Brittle •  Ultra competitive •  Global & local •  Emerging new models 11
  12. 12. Why Reengineer? 3.  Rapid tech change •  Accessible •  Mobile •  Networked •  Cost effective •  Changing 12
  13. 13. Why Reengineer? Everyone is now on line •  Digital divide has gone •  Costs are negligible •  Digital working norm •  Need for speed •  Global competition 13
  14. 14. Performance Seek improvements in •  Cost •  Quality •  Service •  Speed 14
  15. 15. Performance •  Systems Philosophy •  Global Perspective •  Radical Improvement •  Integrated Change •  People Centred •  End-Customers Focus •  Process-Based 15
  16. 16. Key Steps Identify Process(es) & Appoint Process Team Fully Understand The Current Process(es) Develop & Communicate Vision Of Improved Process(es) Develop & Agree Plan of Action Execute Plan 16
  17. 17. Benefits Include: 1)  Empowered employees 2)  Increased efficiency 3)  Reduced costs 4)  Reduced cycle times 5)  Improved quality 6)  Higher customer satisfaction 17
  18. 18. Thank you ! Jane@ca-­‐global.org   Cochrane  Associates   www.ca-­‐global.org  

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