Presentation to the Mobile Money Conference, Dubai, October 26th 2009. Who benefits more from the introduction of mobile phone banking services – a white-collar worker in New York City or a migrant manual labourer living out of a dormitory in Xi’an? Design research for Nokia Money.
More on Nokia Money can be found here:
See also: http://www.janchipchase.com/designing-services-for-financial-inclusion
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