Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
Designing Services for Financial Inclusion
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Designing Services for Financial Inclusion

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Presentation to the Mobile Money Conference, Dubai, October 26th 2009. Who benefits more from the introduction of mobile phone banking services – a white-collar worker in New York City or a migrant manual labourer living out of a dormitory in Xi’an? Design research for Nokia Money.

More on Nokia Money can be found here:
http://www.nokia.com/about-nokia/new-business/finance/nokia-money

See also: http://www.janchipchase.com/designing-services-for-financial-inclusion

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  • Presentation to the Mobile Money Conference, Dubai,October 2009.All photo credits listed in slide notes.Photo: Researching in Dharavi, Mumbai, Jan Chipchase, 2007.
  • It takes a team or 6.
  • Photo: ~50 people to a room - dorm life in Xi’an, China. John Evans, 2009.
  • Photo credits: Candy Chang, John Evans, Michiel Terlouw, ZeenathHasan & Jan Chipchase, Xi’an, Shanghai, China, 2009.
  • Photos: Los Angeles, Helsinki, Chengdu, Joho Bahru, Ahmadabad, Accra and Kobrasol, Jan Chipchase, 2004 – 2009.
  • Photo: Tokyo, Jan Chipchase, 2008.
  • Photo: Hue, Vietnam, Jan Chipchase, 2009.
  • Photo: Hue, Vietnam, Jan Chipchase, 2009.
  • Photo: Current account savings book, rural location outside Xi’an, China. John Evans, 2009.
  • Thanks to the Nokia Messaging team for this example.
  • Photo: Wallet as present, money as emotional, rather than transactionable gift. Joho Bahru, Malaysia, Jan Chipchase, 2009.
  • Photo: the use of multiple mobile phones to manage multiple identities, to reduce communications costs or to obtain better coverage. Accra, Ghana, Jan Chipchase, 2007.
  • Photo: Can you spot where the savings are kept? Dharavi, Mumbai, Jan Chipchase, 2007.
  • Photo: The need to save for life-events in particular weddings and funerals. Ahmadabad, India, Jan Chipchase, 2008.
  • Photo: The need to smooth out earnings and debt, for example borrowing to pay for the next crop. Rural location outside Ahmadabad, India, Jan Chipchase, 2008.
  • Photo:Kanesensero, Uganda, Indri Tulusan, 2004.
  • Photo: Kansensero, Uganda, Indri Tulusan, 2004.
  • Photo: Sophisticated financial strategies in Dharavi, Mumbai, Jan Chipchase, 2007.
  • Photo: Sophisticated financial strategies in Dharavi, Mumbai, Jan Chipchase, 2007.
  • Photo: Jan Chipchase working in the field, Dharavi, Mumbai, ZeenathHasan, 2007.
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