Your SlideShare is downloading. ×
0
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
ICIS 2012: Information System Infusion: The Role of Control and Empowerment
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

ICIS 2012: Information System Infusion: The Role of Control and Empowerment

203

Published on

Presentation of the paper 'Information System Infusion: The Role of Control and Empowerment' at ICIS 2012, Orlando. By Jan-Bert Maas, Paul van Fenema and Joseph Soeters

Presentation of the paper 'Information System Infusion: The Role of Control and Empowerment' at ICIS 2012, Orlando. By Jan-Bert Maas, Paul van Fenema and Joseph Soeters

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
203
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. IS Infusion:The Role of Controland Empowerment Jan-Bert Maas Paul van Fenema Joseph Soeters Tilburg University Netherlands Defense Academy
  • 2. Introduction• Organizations struggling with ERP implementations• High IS usage necessary for ERP benefits• Challenge: Under-utilization of ERP (Hsieh & Wang, 2007)• Important: Deep IS use or Infusion Highest level of individual level IS use 2
  • 3. Introduction• ERP Logic: Fundamental changes to tasks and jobs• ERP supports control and empowerment (Sia, 2002)• How do these phenomena affect system usage?RQ: To what extent does control and empowermentinduced by ERP systems, influence infusion of the ERPuser and to what extent does this account for changesin ERP success? 3
  • 4. Conceptual Background: Infusion• Different measures of IS Usage • Lean and Rich Measures (Burton-Jones & Straub, 2006)• Infusion: Comprehensive use (Saga & Zmud, 1994) • Extended use: using more of the system features to complete tasks, • Integrative use: using the system to reinforce linkages among tasks • Emergent use: using the system in an innovative manner to support tasks 4
  • 5. Conceptual Background: Control Ability to ‘gaze’ Self-discipline Bentham’s Panopticon (Foucault, 1977)5
  • 6. Conceptual Background: Control• ERP can be seen as information panopticon (Zuboff, 1988)Not physical but by the use of IT representations X Management Control• Stores actions real-time in database• Drill down tracking capability• Information transparency Peer Control X X X System Tracking Capability 6
  • 7. Conceptual Background: Empowerment1) Greater access to information (procedural formality) • Changing formal authority/roles – value added role2) Higher task concentration/job scope (job discretion) • Cross-functional integration3) Increased decision making (job discretion) • More insight in processes, more information7
  • 8. Research FrameworkH2/3:curvilinear relationship between the perceiveduser ofH1: A The higher the perceived user of an ERP of a controlH4: The higher the infusion of a empowerment system,an an ERP user ERP system the infusion of an ERP system user.of ERP system,and the infusion of an ERP user exists.the higher the the higher success will be. 8
  • 9. Methodology• Survey in public organization in the Netherlands.• Total sample: N = 220 ERP Users• Matched with 73 supervisors: Rated the level ofinfusion of their subordinates (Common Rater Effect).• Analysis: Multiple Regression & SEM 9
  • 10. Results‘Linear’ control not significant, quadratic control significant.Sweet spot of ControlTrade-off betweenself-discipline and‘distrust’. 10
  • 11. Results• All other hypotheses accepted by Multiple Reg./SEM 11
  • 12. Discussion1) Curvilinear influence control on infusion• Optimization of control, not mini- or maximization.• Differentiations of sweet spot: e.g. work ethic.2) Empowerment and infusion positively related• Supportive work environment is important.• Empowered employees engage in higher system use. 12
  • 13. Discussion3) Control & Empowerment not related directly• Concepts coexist next to each other: paradox• Take both in to account when managing ERP.4) Link between deep use of ERP and success.• Infusion mediates empowerment and control.• Study usage as a rich instead of a lean concept. 13
  • 14. Implications & Further Research• Encourage empowerment by giving users means.(deep, extended user training, key user support)• Optimize the control of ERP users.• Make sure the ‘advantages’ of system use outweighthe ‘disadvantages’.Further Research:• Longitudinal designs: Changes over time?• Add more individual characteristics of users. 14
  • 15. IS Infusion: Thank you for The Role of Control your attention! and Empowerment Questions?15

×