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Social Media Emergency Management, NWCHCA Meeting

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Northwest Columbia Heights Community Association …

Northwest Columbia Heights Community Association

November 2011, St Stephen and the Incarnation Episcopal Church, 1525 Newton St NW, Washington, DC

http://www.nwchca.org/

"Social Media and Emergency Management" PowerPoint Presentation for public safety meeting

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  • 1. Social Media & Emergency Management (SMEM) Northwest Columbia Heights Community Association (NWCHCA) November 16, 2011 Jana Baldwin, MPHJ. Baldwin, MPH 11.15.11
  • 2. J. Baldwin, MPH 11.15.11
  • 3. Outline• Definition & data – Social Media & Mobile Phone technology• Emergency Management stakeholders in the District of Columbia• SMEM Content Examples J. Baldwin, MPH 11.15.11
  • 4. What is Social Media• Online forms of communicating that any individual can employ, like:• Blogs, Twitter, and Facebook. (PC Magazines) A few facts-• 65% of online users use social networking sites• Most are young adult women 18-29• NO significant differences in use of social networking sites based on race and ethnicity, household income, education level, lives in an urban, suburban, or rural environment. (Pew Internet & American Life Project, 8/26/11) J. Baldwin, MPH 11.15.11
  • 5. Mobile phones & Apps• 83% of Americans own some kind of cell phone 9/11• 73% of cell phone owners text, 31% prefer to text 9/11• 43% of Americans own a phone with apps 11/11• 87% of English-speaking & 80% of non-English speaking Hispanics own cell phones ‘10 J. Baldwin, MPH 11.15.11
  • 6. Why SMEM?• Disseminate information to a large group of people• Timely & efficient- earthquakes, 9/11, snowstorms• “Free”- Twitter, Facebook, blogger etc. are free services• Services/industry designed to assist in SMEM – SouthEast Emergency Response Network- J. Baldwin, MPH 11.15.11
  • 7. Agency Twitter Facebook Mobile followers likes Text programDC MPD @dcpolicedept 4,273 Alert DC- 1-way 2,522NYPD @nypdnews No official 23,182DC FEMS @dcfireems 953 Alert DC 10,718WMATA (Metro) @wmata 2045 Mobile alerts-1-way 21,477311/911 @311dcgov 4 NO 311 click fix No 522HSEMA @DC_HSEMA 73 Alert DC 8,595Alert DC @dcalerts yes 7,588CSOSA @lensipes 2 NO J. Baldwin, MPH 11.15.11 1,641
  • 8. Twitter Content J. Baldwin, MPH 11.15.11
  • 9. Who monitors social media sites/text alerts?• Varies by jurisdiction and agency – Some agencies utilize their PIO- public information officer, others actual police, fire, or trained civilians• MPD- – combination of civilian employee’s and police that monitor and update twitter for 24/7 coverage – Civilian employee that updates Facebook for events & some crime alerts – Police update text alerts J. Baldwin, MPH 11.15.11
  • 10. Small Group Recommendations• Stakeholder Concerns• Policy Issues• Initiatives• Communication• Timeline J. Baldwin, MPH 11.15.11
  • 11. Pew Internet & American Life Projecthttp://pewinternet.org/Reports/2011/Social-Networking-Sites.aspxhttp://pewinternet.org/Media-Mentions/2011/Pew-73-of-Cellphone-Owners-Text.aspxhttp://pewinternet.org/Media-Mentions/2011/More-Than-One-Third-of-American-Adults-Own-a-Smartphone.aspxhttp://pewinternet.org/Media-Mentions/2011/Hispanics-lead-US-embrace-of-mobile-technology.aspxhttp://pewinternet.org/Reports/2011/Cell-Phones.aspxInternational Chiefs of Police Center for Social Mediahttp://www.iacpsocialmedia.org/Federal Emergency Management Agency Bloghttp://blog.fema.gov/Southeast Emergency Response Networkhttp://www.linkedin.com/company/southeast-emergency-response-network-seern-Share best practices in information sharing, critical infrastructure protection, domestic security, emergency management and public health. J. Baldwin, MPH 11.15.11

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