Presentation Pawlowski Easem20071012

Slide 1: Quality of Global E-Learning E-ASEM Conference, Oct. 12th, 2007 Prof. Dr. Jan M. Pawlowski, University of Jyväskylä, Finland & Korean German Institute of Technology, ROK Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 2: Licensing: Creative Commons You are free: to Share — to copy, distribute and transmit the work to Remix — to adapt the work Under the following conditions: Attribution. You must attribute the work in the manner specified by the author or licensor (but not in any way that suggests that they endorse you or your use of the work). Noncommercial. You may not use this work for commercial purposes. Share Alike. If you alter, transform, or build upon this work, you may distribute the resulting work only under the same or similar license to this one.  http://creativecommons.org/licenses/by-nc-sa/3.0/ Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 3: Where I work…Jyväskylä, Finland S ourc e : [h ttp:/ www.jyu.fi/ h ttp:/ www.jyva s kyla .fi/ / , / ] Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 4: Where I work…Jyväskylä, Finnland / , / S ourc e : [h ttp:/ c om mons .wikim e dia .org / h ttp:/ www.jyva s kyla .fi/ h ttp:/ www.la a ja vuori.c om / , / ] Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 5: KGIT / University of Jyväskylä: History and Competencies KGIT Jyväskylä  Korean German  IT–related development projects and Cooperation contract research (research, training, within the Korean development, consultation) German  ITRI´s main expertise Institute of Technology  Enterprise Architectures  Founded Sep. 2006  Mobile Systems  Research on Next  Software engineering Generation E-Learning  Organization information management Concepts and Systems  Educational technologies  E-Learning Focus Areas  Integration of KM and E-Learning  Quality and Learning  Standardization, Quality Management Technology Standards and Assurance for E-Learning  Ubiquitous Learning  Mobile & Ambient Learning  Internationalization of E-  Supporting organisations to plan, Learning implement and use e-learning solutions  Collaborative Learning  Planning of organisations’ development strategies  Evaluation of technical solutions  Models to develop the e-learning value chain  Internationalization Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 6: Some scenarios Project Idea & Management Sales, Distribution, Specification, Usage, Realization, Evaluation Documentation Cooperation S ourc e : [h ttp:/ c om m ons .wikim e dia .org / / ] Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 7: Characteristics  Economical, organizational, technological factors  Strategy and management of globally distributed processes  Communication in distributed teams  Coordination of geographically distributed processes  Technical infrastructure How to include those issues into  Usability existing quality approaches?  Cultural issues  Domain specific issues  …  Decisions: Outsourcing, Off-shoring, Accessing new markets, …  Competencies: Management, cooperation, cultural issues Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 8: Specific issues in Learning, Education, and Training  Intercultural differences  Production teams  Learners  Country specific…  Contents  Didactics  Media & Communication  Need to control and monitor development and learning processes Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 9: Adapting ISO/IEC 19796-1: The Reference Framework for the Description of Quality Approaches CD Conception/ FA Design DP Framework Development/ Analysis Production NA IM Needs Analysis Implementation LP EO Learning Evaluation/ Process / Optimization Realization Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 10: Step-by-Step Adaptation Identify relevant processes Specify quality Involve relevant (e.g., strategic cooperation, objectives (international) actors intercultural adaptation) (e.g., internationalization) ID Category Process Description Relation Identification and description of requirements, demands, and NA Needs Analysis constraints of an educational project NA.1 Initiation Sub-processes / NA.2 Stakeholder Identification Sub-aspects NA.3 Definition of objectives NA.4 Demand Analysis Define methods Objective To describe the needs and demand leading to an educational project (e.g., cultural training, Method Quality Function Deployment communication) Result Documentation of goals, objectives, needs, and requirements of an educational project Actors Project manager; specialists, learners, sponsors Metrics / Criteria Indicators Standards ISO 9000:2000 Annotation / Example Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 11: Critical Issues in Global Quality: Objectives  Quality Objectives  Improving global cooperation  Ensuring global market access  Establishing global partnerships  Efficiently adapting contents and didactics  Assuring communication between actors  Increasing intercultural competencies  …  Actors  Trusted partners  Cultural & language competencies  … Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 12: Critical Issues in Global Quality: Processes and Methods  Adding & Adapting Processes  Including national requirements (e.g., legal regulations, specific certifications)  Needs Analysis: Country-specific requirements and needs; intercultural user competencies  Design and development: Adapting contents & didactics, adapting media, …  Methods  Establishing cooperation & trust  Culture comparisons  Using adaptation guidelines  Training: e.g., intercultural competencies Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 13: Conclusion  ISO/IEC 19796-1 is useful as a framework for developing global quality  Providing general processes, extensible regarding specific issues & objectives (internationalization)  4 aspects are crucial: objectives, actors, processes and methods  Adaptation guidelines for global projects are needed  Building a profile of ISO/IEC 19796-1 for international companies and organizations  Defining the critical success factors for global quality in an international workgroup Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning

Slide 14: Prof. Dr. Jan M. Pawlowski Korean German Institute of Technology, E-Learning Research Centre University of Jyväskylä Information Technology Research Institute (ITRI) Contact: japawlow@cc.jyu.fi http://www.jyu.fi/it/laitokset/titu/en http://www.kgit.re.kr Prof. Dr. J. M. Pawlowski: Quality of Global E-Learning