Presentation Pawlowski Easem20071012


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Keynote from the e-ASEM conference in Seoul on approaches for global aspects regarding e-learning quality

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  • Presentation Pawlowski Easem20071012

    1. 1. Quality of Global E-Learning E-ASEM Conference, Oct. 12th, 2007 Prof. Dr. Jan M. Pawlowski , University of Jyväskylä, Finland & Korean German Institute of Technology, ROK
    2. 2. Licensing: Creative Commons <ul><li>You are free: </li></ul><ul><ul><li>to Share — to copy, distribute and transmit the work </li></ul></ul><ul><ul><li>to Remix — to adapt the work </li></ul></ul><ul><li>Under the following conditions: </li></ul><ul><ul><li>Attribution . You must attribute the work in the manner specified by the author or licensor (but not in any way that suggests that they endorse you or your use of the work). </li></ul></ul><ul><ul><li>Noncommercial . You may not use this work for commercial purposes. </li></ul></ul><ul><ul><li>Share Alike . If you alter, transform, or build upon this work, you may distribute the resulting work only under the same or similar license to this one. </li></ul></ul><ul><li> </li></ul>
    3. 3. Where I work…Jyväskylä, Finland Source: [,]
    4. 4. Where I work…Jyväskylä, Finnland Source: [, ,]
    5. 5. KGIT / University of Jyväskylä: History and Competencies <ul><li>KGIT </li></ul><ul><li>Korean German Cooperation within the Korean German Institute of Technology </li></ul><ul><li>Founded Sep. 2006 </li></ul><ul><li>Research on Next Generation E-Learning Concepts and Systems </li></ul><ul><li>Focus Areas </li></ul><ul><li>Quality and Learning Technology Standards </li></ul><ul><li>Ubiquitous Learning </li></ul><ul><li>Internationalization of E-Learning </li></ul><ul><li>Collaborative Learning </li></ul><ul><li>Jyväskylä </li></ul><ul><li>IT–related development projects and contract research (research, training, development, consultation) </li></ul><ul><li>ITRI´s main expertise </li></ul><ul><ul><li>Enterprise Architectures </li></ul></ul><ul><ul><li>Mobile Systems </li></ul></ul><ul><ul><li>Software engineering </li></ul></ul><ul><ul><li>Organization information management </li></ul></ul><ul><ul><li>Educational technologies </li></ul></ul><ul><li>E-Learning </li></ul><ul><ul><li>Integration of KM and E-Learning </li></ul></ul><ul><ul><li>Standardization, Quality Management and Assurance for E-Learning </li></ul></ul><ul><ul><li>Mobile & Ambient Learning </li></ul></ul><ul><ul><li>Supporting organisations to plan, implement and use e-learning solutions </li></ul></ul><ul><ul><li>Planning of organisations’ development strategies </li></ul></ul><ul><ul><li>Evaluation of technical solutions </li></ul></ul><ul><ul><li>Models to develop the e-learning value chain </li></ul></ul><ul><ul><li>Internationalization </li></ul></ul>
    6. 6. Some scenarios Source: [] Project Idea & Management Specification, Realization, Documentation Sales, Distribution, Usage, Evaluation Cooperation
    7. 7. Characteristics <ul><li>Economical, organizational, technological factors </li></ul><ul><li>Strategy and management of globally distributed processes </li></ul><ul><li>Communication in distributed teams </li></ul><ul><li>Coordination of geographically distributed processes </li></ul><ul><li>Technical infrastructure </li></ul><ul><li>Usability </li></ul><ul><li>Cultural issues </li></ul><ul><li>Domain specific issues </li></ul><ul><li>… </li></ul><ul><li>Decisions: Outsourcing, Off-shoring, Accessing new markets, … </li></ul><ul><li>Competencies: Management, cooperation, cultural issues </li></ul>How to include those issues into existing quality approaches?
    8. 8. Specific issues in Learning, Education, and Training <ul><li>Intercultural differences </li></ul><ul><ul><li>Production teams </li></ul></ul><ul><ul><li>Learners </li></ul></ul><ul><li>Country specific… </li></ul><ul><ul><li>Contents </li></ul></ul><ul><ul><li>Didactics </li></ul></ul><ul><ul><li>Media & Communication </li></ul></ul><ul><li>Need to control and monitor development and learning processes </li></ul>
    9. 9. Adapting ISO/IEC 19796-1: The Reference Framework for the Description of Quality Approaches NA Needs Analysis FA Framework Analysis CD Conception/ Design DP Development/ Production IM Implementation LP Learning Process / Realization EO Evaluation/ Optimization
    10. 10. Step-by-Step Adaptation Involve relevant (international) actors Identify relevant processes (e.g., strategic cooperation, intercultural adaptation) Specify quality objectives (e.g., internationalization) Define methods (e.g., cultural training, communication)
    11. 11. Critical Issues in Global Quality: Objectives <ul><li>Quality Objectives </li></ul><ul><ul><li>Improving global cooperation </li></ul></ul><ul><ul><li>Ensuring global market access </li></ul></ul><ul><ul><li>Establishing global partnerships </li></ul></ul><ul><ul><li>Efficiently adapting contents and didactics </li></ul></ul><ul><ul><li>Assuring communication between actors </li></ul></ul><ul><ul><li>Increasing intercultural competencies </li></ul></ul><ul><ul><li>… </li></ul></ul><ul><li>Actors </li></ul><ul><ul><li>Trusted partners </li></ul></ul><ul><ul><li>Cultural & language competencies </li></ul></ul><ul><ul><li>… </li></ul></ul>
    12. 12. Critical Issues in Global Quality: Processes and Methods <ul><li>Adding & Adapting Processes </li></ul><ul><ul><li>Including national requirements (e.g., legal regulations, specific certifications) </li></ul></ul><ul><ul><li>Needs Analysis: Country-specific requirements and needs; intercultural user competencies </li></ul></ul><ul><ul><li>Design and development: Adapting contents & didactics, adapting media, … </li></ul></ul><ul><li>Methods </li></ul><ul><ul><li>Establishing cooperation & trust </li></ul></ul><ul><ul><li>Culture comparisons </li></ul></ul><ul><ul><li>Using adaptation guidelines </li></ul></ul><ul><ul><li>Training: e.g., intercultural competencies </li></ul></ul>
    13. 13. Conclusion <ul><li>ISO/IEC 19796-1 is useful as a framework for developing global quality </li></ul><ul><li>Providing general processes, extensible regarding specific issues & objectives (internationalization) </li></ul><ul><li>4 aspects are crucial: objectives, actors, processes and methods </li></ul><ul><li>Adaptation guidelines for global projects are needed </li></ul><ul><li>Building a profile of ISO/IEC 19796-1 for international companies and organizations </li></ul><ul><li>Defining the critical success factors for global quality in an international workgroup </li></ul>
    14. 14. Prof. Dr. Jan M. Pawlowski Korean German Institute of Technology, E-Learning Research Centre University of Jyväskylä Information Technology Research Institute (ITRI) Contact: [email_address]