Eckm gkmf 20110901


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Global Knowledge Management Framework - how to make sense of research in knowledge management in international settings, how to analyze culture, what are main barriers?

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Eckm gkmf 20110901

  1. 1. Global Knowledge Management Framework: Understanding Knowledge Management in Globally Distributed SettingsECKM 2011Jan M. Pawlowski, Markus Bick02.09.2011<br />
  2. 2. Licensing: Creative Commons <br />You are free:<br />to Share — to copy, distribute and transmit the work <br />to Remix — to adapt the work <br />Under the following conditions:<br />Attribution. You must attribute the work in the manner specified by the author or licensor (but not in any way that suggests that they endorse you or your use of the work). <br />Noncommercial. You may not use this work for commercial purposes. <br />Share Alike. If you alter, transform, or build upon this work, you may distribute the resulting work only under the same or similar license to this one. <br /><br />
  3. 3. …Jyväskylä, Finland…<br />Source: [,]<br />
  4. 4. Introduction – Global Knowledge Management<br />Some Issues<br />Coordination<br />Communication<br />Culture and Awareness<br />Technology Support<br />Process Alignment<br />…<br />Geographic dispersion<br />Level of dispersion<br />Synchronicity<br />Organizational issues<br />Type of stakeholders<br />Type of projects<br />Complexity<br />Individual Issues<br />Perceived distance<br />Trust<br />Methodology and processes<br />Systems methodology<br />Policy and standards<br />Culture<br />Knowledge & communication<br />
  5. 5. Global Knowledge Management Framework<br />Just another Framework? <br />Describing and relating potential influencing aspects, such as systems, processes or instruments<br />Understanding the inter-relations in global settings<br />Learning how to apply in in practice…<br />Utilization: <br />Guideline which aspects should be taken into account<br />Research tool<br />Specific for global KM<br />
  6. 6. Context<br />create<br />runs<br />influences<br />Stakeholders<br />perform<br />Society<br />Organization<br />Individual<br /> Intervention A<br /> Intervention B<br /> Intervention N<br />influences<br />embedded in<br />enable<br />Processes<br />External Processes<br />change<br />Support<br />Infrastructures <br />Strategies<br />Business Processes<br />guide<br />Human-based instruments<br />Resources<br />Knowledge Processes<br />enable<br />Instruments<br />Knowledge<br />use<br />Measured<br />by<br />influences<br />Improved by<br />Technologies and tools<br />Problems<br />Measured<br />by<br />measures<br />Validation, Feedback, Improvement<br />Results<br />influences<br />Performance<br />Knowledge<br />…<br />Culture<br />
  7. 7. Global Knowledge Management Framework<br />Context<br />Society: (National, regional) culture, legal aspects, infrastructure, …<br />Organization: Culture, Strategies, Structure, Processes, …<br />Individuals: Characteristics, preferences, knowledge / skills / competences, barriers<br />Main challenge: Understanding and representing influence factors<br />
  8. 8. Knowledge Management FrameworkProcesses<br />Types of processes<br />Business process (related to the creation of products and services)<br />Knowledge process (supporting knowledge activities around the business process) <br />External process (inter-organizational, distributed)<br />Main challenge: Integrating business- and knowledge processes<br />Incorporating awareness processes<br />Incorporating culture reflection processes<br />Reflection processes on how knowledge is understood<br />
  9. 9. Global barriers<br />
  10. 10. A starting point: barrier interrelations<br />
  11. 11. A starting point: barrier interrelations<br />
  12. 12. A starting point: barrier interrelations<br />
  13. 13. Culture<br /><ul><li>Barrier 1: Understanding of Common Knowledge
  14. 14. Barrier 2: Lack of understanding of partner organization / country</li></ul>Knowledge / problems<br /><ul><li> Common knowledge on the organization
  15. 15. Communication patterns
  16. 16. Process knowledge</li></ul> Intervention 1-3<br /><ul><li> Create Reflection Process
  17. 17. Visualize communication paths
  18. 18. Create culture wiki / allocate task</li></ul>Results<br />Metric 1: #interrupted communication processes<br />Metric 2: #shared visualizations<br />Metric 3: avg. wiki usage / employee<br />Metric 4: staff satisfaction<br />Framework as tool box for barrier identification, intervention selection, metrics, process design<br />Recommendation of possible solutions<br />
  19. 19. Useful for <br />analyzing the cultural, organizational, and individual context<br />Identifying barriers and potential success factors<br />Choosing and creating solutions (=interventions / methods)<br />Challenges<br />Mapping of research results<br />Adapting to the context <br />Large scale validation<br />Experiences and Outlook<br />
  20. 20. Contact Information<br />Prof. Dr. Jan M. Pawlowski<br /><br />Skype: jan_m_pawlowski<br />Office:<br />Room 514.2<br />Telephone +358 50 4432389<br /><br />