James Turnbull@kartarOnce Upon ATimeWhy Operations mythologymatters
whooperations chapPuppet chaperstwhile Ruby chapfunny accent(photo by Jennie Rainsford)
other mattersauthorhack-n-slash developerpontificationhttp://www.jamesturnbull.nethttps://github.com/jamtur01http://www.ka...
booksPro PuppetPro Linux System AdministrationPro Nagios 2.0Hardening Linux
the logstash bookwww.logstashbook.com
Mythology
Myths
The Headless Horseman
The Bermuda Triangle
Bloody Mary
What is a myth?
Hidden truthHigher meaning
Hippy shit
Ideology innarrative form.Bruce Lincoln
"The real interest of a myth is to draw acircumference around a humancommunity and look inward toward thatcommunity, not t...
Its how communities buildbonds
Enforce social norms andbehaviour
Enforce hierarchy and status
Why are mythsso powerful?
Hard to dispute
Allegorical not reductionist
Usually about somethingbigger than us
Epic stories andjourneysGods, monsters, heroes andvillains.
The HerosJourney
The most famousjourney of all
An OperationsHeros Journey
A special kind ofmyth
Folklore
ArtifactCargo codingWhy do we collect and/orkeep this shite?What does this script, host,service, application, settingdo?
DiscourseStoriesWarningsWatchwords
RitualCargo cult behaviorFormalized processSecret neckbeard incantations
Why should Icare?"People stick in companies as long as theycan tell a good story about it."Romy Misra
Good mythBad myth
Why are badmyths bad?
ChangeWe cant make it
HierarchyWere stuck with it
IsolationistWeve got no mates
What should Ido?
Breaking downbad myths
Question all ofthe thingsAll knowledge is derived fromand maintained by socialinteraction.Myth is reinforced with fearand ...
Data trumpsmythUse science. Its cool.
Retro-mortemsBreak complex phenomenaand then analyze the relationsbetween them.
SystemicTherapyApproach problemspracticallyDo not assign blame or victim-hoodIdentify stagnant patterns ofbehaviourHelp sy...
Building goodmyths
Reality is sociallyand linguisticallyconstructed
So lead byexample
Use the rightlanguage
Tell good stories
Reward andcelebrate goodmyth making
Reward thedeconstructionof bad myths
Questions?
referencesIchabod pursued by the Headless Horseman by F.O.C Darley, 1849(public domain)Social norms enforcement by Miss Ma...
Once upon a time: Why operations mythology matters
Once upon a time: Why operations mythology matters
Once upon a time: Why operations mythology matters
Once upon a time: Why operations mythology matters
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Once upon a time: Why operations mythology matters

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Operations people frequently communicate and learn through stories and mythology. Much like fairy tales: some of this mythology is healthy, some cautionary and some moralistic. Your Operations mythology is a strong element in how your organisational culture is shaped and more importantly can influence how your Operations team makes decisions.

I (with some help from Hans Christian Andersen and the Brothers Grimm) am going to examine why these stories and mythology matter. We’ll look at how these shape your culture and set the mood for your Operations team. You’ll see why and how mythology, whether you’re in a giant enterprise or a tiny startup, often subconsciously influences the decisions and choices you make and the risks you’re prepared to take.

Finally, I’ll present some ways you can tell good stories, build healthy mythology, make use of that mythology for profit, and how you can eradicate the mythology and stories that give your Operation’s team nightmares.

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Once upon a time: Why operations mythology matters

  1. 1. James Turnbull@kartarOnce Upon ATimeWhy Operations mythologymatters
  2. 2. whooperations chapPuppet chaperstwhile Ruby chapfunny accent(photo by Jennie Rainsford)
  3. 3. other mattersauthorhack-n-slash developerpontificationhttp://www.jamesturnbull.nethttps://github.com/jamtur01http://www.kartar.net
  4. 4. booksPro PuppetPro Linux System AdministrationPro Nagios 2.0Hardening Linux
  5. 5. the logstash bookwww.logstashbook.com
  6. 6. Mythology
  7. 7. Myths
  8. 8. The Headless Horseman
  9. 9. The Bermuda Triangle
  10. 10. Bloody Mary
  11. 11. What is a myth?
  12. 12. Hidden truthHigher meaning
  13. 13. Hippy shit
  14. 14. Ideology innarrative form.Bruce Lincoln
  15. 15. "The real interest of a myth is to draw acircumference around a humancommunity and look inward toward thatcommunity, not to inquire into theoperations of nature."Northrup Frye
  16. 16. Its how communities buildbonds
  17. 17. Enforce social norms andbehaviour
  18. 18. Enforce hierarchy and status
  19. 19. Why are mythsso powerful?
  20. 20. Hard to dispute
  21. 21. Allegorical not reductionist
  22. 22. Usually about somethingbigger than us
  23. 23. Epic stories andjourneysGods, monsters, heroes andvillains.
  24. 24. The HerosJourney
  25. 25. The most famousjourney of all
  26. 26. An OperationsHeros Journey
  27. 27. A special kind ofmyth
  28. 28. Folklore
  29. 29. ArtifactCargo codingWhy do we collect and/orkeep this shite?What does this script, host,service, application, settingdo?
  30. 30. DiscourseStoriesWarningsWatchwords
  31. 31. RitualCargo cult behaviorFormalized processSecret neckbeard incantations
  32. 32. Why should Icare?"People stick in companies as long as theycan tell a good story about it."Romy Misra
  33. 33. Good mythBad myth
  34. 34. Why are badmyths bad?
  35. 35. ChangeWe cant make it
  36. 36. HierarchyWere stuck with it
  37. 37. IsolationistWeve got no mates
  38. 38. What should Ido?
  39. 39. Breaking downbad myths
  40. 40. Question all ofthe thingsAll knowledge is derived fromand maintained by socialinteraction.Myth is reinforced with fearand language.
  41. 41. Data trumpsmythUse science. Its cool.
  42. 42. Retro-mortemsBreak complex phenomenaand then analyze the relationsbetween them.
  43. 43. SystemicTherapyApproach problemspracticallyDo not assign blame or victim-hoodIdentify stagnant patterns ofbehaviourHelp systems and peoplechange themselves
  44. 44. Building goodmyths
  45. 45. Reality is sociallyand linguisticallyconstructed
  46. 46. So lead byexample
  47. 47. Use the rightlanguage
  48. 48. Tell good stories
  49. 49. Reward andcelebrate goodmyth making
  50. 50. Reward thedeconstructionof bad myths
  51. 51. Questions?
  52. 52. referencesIchabod pursued by the Headless Horseman by F.O.C Darley, 1849(public domain)Social norms enforcement by Miss MannersInigo Montoya by kevinbolkBermuda Triangle image by KuriddiwMcFlag by Keoni101Ducks by ScrumshusThe Fish was this big via jussta and CheezburgerNot All Men Are Created Equal © BBC

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