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Operations people frequently communicate and learn through stories and mythology. Much like fairy tales: some of this mythology is healthy, some cautionary and some moralistic. Your Operations mythology is a strong element in how your organisational culture is shaped and more importantly can influence how your Operations team makes decisions.
I (with some help from Hans Christian Andersen and the Brothers Grimm) am going to examine why these stories and mythology matter. We’ll look at how these shape your culture and set the mood for your Operations team. You’ll see why and how mythology, whether you’re in a giant enterprise or a tiny startup, often subconsciously influences the decisions and choices you make and the risks you’re prepared to take.
Finally, I’ll present some ways you can tell good stories, build healthy mythology, make use of that mythology for profit, and how you can eradicate the mythology and stories that give your Operation’s team nightmares.